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Sr. Consultant, Technical Account Manager
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Sr. Consultant, Technical Account Manager

发布于 大约 2 个月前

普通员工/个人贡献者

HK - Hong Kong, China
高级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Account Management
Customer Support
eCommerce
HTML
Reseller Partner
XML

AI 估算 · 45k–72k

Senior TAM at global payments leader in Hong Kong; 10-12 years experience required; salary competitive with market ranging HKD 5

职位详情

关于这个职位

This role is a Senior Consultant, Technical Account Manager at Visa's Cybersource division in Hong Kong. You will manage key client relationships, provide technical support, and drive service delivery for eCommerce payment solutions. You'll work with cross-functional teams to ensure optimal integration and performance for reseller partners and merchants.

最低要求

years’ experience with a Customer Support/Account Management role strongly preferred

Bachelor’s degree in computer science, Information Technology or equivalent or 5 years with an Advanced degree
Self-starter with proven abilities in organizational, conceptual, and logical resolution skills
Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment
Demonstrated ability to strategically lead cross functional teams through high impact complex business issues that do not have precedent
Working knowledge in payments, fraud, digital security, operations, return on investment, cost/benefit assessment, or a combination of these.
Excellent verbal, written, presentation and interpersonal skills required
Proven track record of a strong customer focus
Comprehensive understanding of CyberSource Reseller Partner model required (can be learned)
Strong understanding of technical concepts, programming languages (Java, Python, Nodejs, etc.), and markup languages (HTML, XML)
Ability to manage multiple, concurrent priorities across merchant projects and production issues
Ability to articulate complex topics to both technical and business audiences
Ability to conduct hard negotiation with clients under stretched terms
Ability to learn complex concepts quickly
Ability to read/speak/write in Cantonese and English

工作职责

Lead complex cross functional customer service delivery initiatives across clients and Cybersource/Visa internal teams

Build and enhance positive working relationships with key clients and internal stakeholders
Represent client perspective within Visa organization to ensure enhancements are prioritized
Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency
Report customer project accomplishments and deliverables to senior management
Educate and train clients for best practices for all supported services
Serve as an escalation point for complex issues
Act as the primary technical point of contact, addressing any technical challenges or payment questions that may arise
Own production issues end-to-end from escalation to resolution and client communication
Proactively notify clients regarding any widespread or business critical problems with the application, as well as scheduled periodic maintenance outages
Stay current with the payment industry and client trends as well as maintain a strong knowledge of products and services
Oversee and coordinate implementations with reseller partner and provide consultative integration guidance for new partners/merchants
Support in pitching value-add of Cybersource products and functionalities to partner’s business
Define engagement process and the operating model between reseller partner, merchants, and Cybersource teams
Lead product training and perform client business reviews as needed
Aggregate key business inputs from client engagements to help track business requirements
Coordinate with the Technical Account Management team on shared initiatives/product matters
Travel may be required

优先资格

+ years of payment industry experience

Experience working with cross-functional/cross-department teams
Experience in project management
Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment

AI 洞察

优缺点分析

优点

  • Work for a world-leading payments company with strong brand and global impact.
  • Exposure to cutting-edge eCommerce payment technologies and cross-functional collaboration.
  • Competitive compensation and benefits typical of a multinational corporation.
  • Opportunity to develop deep expertise in payment solutions and client management.
  • High-pressure environment with complex client escalations and tight deadlines.
  • Requires continuous learning to keep up with evolving payment technologies and regulations.
  • Must handle multiple stakeholders and priorities across different regions and teams.
  • This role is ideal for experienced professionals with a blend of technical and client management skills who thrive in a dynamic, client-facing environment and have a passion for payments.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to senior leadership roles managing larger client accounts or regional teams.
  • Specialize in payment technology and become a subject matter expert driving product innovation.
  • Move into product management or strategy roles within Visa's Value Added Services.
  • Act as the primary technical contact for key reseller partners, resolving complex payment integration issues.
  • Lead cross-functional initiatives to improve service quality and implement best practices across regions.
  • Manage end-to-end production issues and proactively communicate with clients about outages or critical problems.
  • Educate and train clients and partners on product features and payment best practices.
  • Strong technical understanding of payment systems, programming languages (Java, Python, Node.js), and markup languages (HTML, XML).
  • Excellent client relationship management and communication skills, including negotiation and presentation.
  • Ability to manage multiple concurrent projects and prioritize in a fast-paced environment.
  • Deep knowledge of the payments industry, fraud, digital security, and reseller partner models.

申请策略

  • Tailor your resume to reflect the specific requirements: client focus, technical breadth, and payment industry knowledge.
  • Prepare examples of handling difficult client escalations and driving process improvements.
  • Emphasize 10+ years of customer support/account management experience, especially in payments or fintech.
  • Highlight technical skills in Java, Python, and web technologies, and experience with API integrations.
  • Showcase leadership in cross-functional projects and ability to manage complex client relationships.
  • Include any experience with reseller partners or fraud/payment security.
  • Strengthen knowledge of CyberSource and Visa payment products through official documentation or certifications.
  • Practice articulating technical concepts to non-technical stakeholders.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • Demonstrate technical knowledge by linking concepts to real-world payment scenarios.
  • Show client empathy and ability to balance business needs with technical constraints.
  • How would you handle a production outage affecting a major client?
  • Describe a time you managed a complex cross-functional project with multiple stakeholders.
  • What is your understanding of the reseller partner model in payments?
  • How do you stay updated with payment industry trends and technologies?
  • Explain how you would educate a client on a new payment product feature.

职位点评

78
综合评分

Senior TAM role at Visa: strong technical growth, global impact, hybrid work, competitive pay.

更适合这类人
This role is best for candidates who prioritize skill growth, technical challenges, and making an impact in the payments industry, and who are comfortable with a hybrid work arrangement in a dynamic environment.
表现最好
成长发展
相对薄弱
工作生活
薪资福利75
成长发展85
工作生活70
使命价值80

薪资福利

75中等

The role offers competitive compensation typical of a multinational corporation like Visa, with benefits likely including health insurance, retirement plans, and performance bonuses. However, exact salary is not disclosed in the JD.

薪资信号未披露（AI估算：45K-72K/月）

成长发展

85较高

The position provides strong developmental opportunities: exposure to cutting-edge payment technologies, cross-functional collaboration, and the chance to become a subject matter expert. The JD emphasizes learning and training others, indicating a growth-oriented environment.

技术前沿主流现代技术
技术栈Payment、Fraud、Digital Security、Java、Python、Node.js、HTML、XML
成长机会Educate and train clients、Stay current with payment industry trends
业务类型ambiguous

工作生活

70中等

The role is hybrid (expectation of days in office to be confirmed), offering some flexibility. Location is in Hong Kong, a major city with good infrastructure, but no explicit mention of work-life balance policies.

工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）

使命价值

80较高

Working at Visa contributes to the global payments ecosystem, facilitating secure transactions worldwide. The role directly impacts client trust and the money movement ecosystem. The industry is stable with continuous innovation.

行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号dedicated to uplifting everyone, everywhere
创新程度积极采用新技术

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