Supervisor - Housekeeping
发布于 大约 24 小时前基层主管/组长
值不值得投
综合评分 57
On-site hotel team leader role in Macau focusing on operational standards and guest service, offering a clear but physically demanding career foundation.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资怎么样
19K
比酒店管理中位数高
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
79 个在招 · 其中酒店管理 18 个
市场机会
选择面较广
酒店管理 · 约 600 个在招
职位详情
关于这个职位
This position manages housekeeping operations for hotel guest rooms and public areas, ensuring high standards of cleanliness and service. The supervisor directly leads a team of room attendants, handles guest interactions, inspects rooms, and oversees daily section operations, including VIP preparation and maintenance reporting.
最低要求
Minimum secondary level education • 2 years’ Supervisory experience or Senior Room Attendant level • Sound computer skills • Ability to work under pressure • Ability to work in a team environment • English speaking/writing skill
工作职责
Directly manages the operating units under his/her scope • Assigns duties and responsibilities to room attendants and housemen • Ensures all housekeeping service standards are maintained • Ensure Room Attendants deliver exceptional guest service • Handles all guest and internal complaints in a courteous and efficient manner • Inspects guest rooms ensuring they meet the highest of standards • Prepares VIP rooms • Leads 4 to 5 room attendants daily to operate a designated section. • Takes full ownership of all operations in his/her designated section, including but not limited to impeccable delivery of service requests, room discrepancies and general tidiness. • Assists every room attendant is his/her designated section with the preparation of 2 beds, for departure rooms only. Maximum making 10 beds together with his/her room attendants daily. • Prepares two departure rooms for every room attendant is his/her designated section enabling an expedited cleaning by the room attendant. By removing soiled linen, waste, in-room dining trolleys and any auxiliary items such as extra beds or baby cots. • Interacts with 5 guests daily in their designated section and records their interaction on a report • Reports lost and damaged items • Reports and follows up on repairs and maintenance for the room condition, equipment and tools. Identifies engineering related work orders of guest rooms and public areas. Raises a minimum of 20 engineering related work orders daily. • Supports departmental trainers through ongoing feedback and assistance • Supports the skills and effectiveness of all room attendants and housemen through the appropriate training, coaching and or mentoring • Provides feedback to senior managers on performance development in order to assist Housekeeping attendants to achieve their professional development goals • Assists with monthly inventory • Assists with the preventative maintenance of cleaning equipment • Conducts proper shift hand over and communicates with fellow colleagues • Maintains an effective inventory record by conducting regular physical inventories • Maintains a professional working relationships with all colleagues • Performs other duties as required
AI 洞察
优缺点分析
优点
- Gains hands-on management experience in a fast-paced, luxury hospitality environment with a reputable international brand.
- Develops strong leadership, guest service, and operational problem-solving skills that are transferable across the hospitality industry.
- Clear daily responsibilities and metrics (e.g., inspection standards, work orders) provide a tangible framework for performance.
- The role is physically demanding and requires long hours on your feet, often in a high-pressure environment to meet tight turnaround times for guest rooms.
- Managing guest complaints and operational hiccups simultaneously requires significant emotional resilience and multitasking ability.
- Advancement to higher management may require additional qualifications or broader experience beyond housekeeping operations.
- A hands-on, detail-oriented leader with a passion for guest service and team development, who thrives in structured, high-standards environments and is looking to build a foundation in hotel operations management.
缺点 / 挑战
暂无明显挑战项
角色解读
- Master all aspects of housekeeping management, from floor operations to team leadership, inventory control, and quality assurance.
- Progress to a senior supervisor or assistant executive housekeeper role, taking on broader responsibilities and managing larger teams or multiple sections.
- Transition into other hotel operational departments (e.g., Front Office, Guest Relations) or advance into a housekeeping manager position at a larger property.
- You will lead a small team of 4-5 room attendants daily, overseeing all housekeeping operations for a designated hotel section, ensuring impeccable standards.
- Your core responsibility is to guarantee the timely and high-quality cleaning and preparation of guest rooms, including VIP rooms, and maintain public and back-of-house areas.
- You will be the primary point of contact for guests within your section, handling requests and resolving complaints to ensure exceptional service.
- You will bridge operations and support functions by reporting maintenance needs, managing inventory, and assisting with team training and development.
- Proven supervisory or senior-level housekeeping experience with the ability to lead, motivate, and manage a team effectively.
- Exceptional attention to detail to uphold the highest standards of cleanliness and presentation for all room and public areas.
- Strong communication and interpersonal skills to interact professionally with guests, colleagues, and senior management.
- Basic computer skills for reporting, inventory management, and work order tracking, along with the ability to work under pressure.
申请策略
- Research银河娱乐 (Galaxy Entertainment Group) and its flagship Galaxy Macau resort to understand their brand ethos and service philosophy, tailoring your application to emphasize alignment.
- Be prepared to discuss your management style and how you balance efficiency with maintaining high-quality guest experiences.
- Quantify your leadership experience, e.g., 'Supervised a team of X room attendants, achieving Y% in inspection pass rates' or 'Reduced average room turnaround time by Z minutes'.
- Highlight specific examples of handling guest complaints or service recovery successfully, emphasizing a positive outcome.
- Detail your experience with operational tasks like inventory control, maintenance coordination, and training support to show well-rounded competence.
- Refresh your knowledge of modern housekeeping management software and inventory systems to demonstrate tech-savviness.
- Review best practices in luxury hospitality service standards and VIP guest handling to prepare for scenario-based interview questions.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your behavioral answers, focusing on your specific actions and the measurable results.
- For operational questions, outline a clear, step-by-step process that emphasizes both efficiency and quality, showing you can think on your feet.
- When discussing team leadership, highlight specific coaching techniques or feedback methods you've used to improve performance.
- Describe your experience supervising a housekeeping team. How do you assign duties and ensure standards are met?
- Tell me about a time you handled a difficult guest complaint in a housekeeping context. What was the outcome?
- How do you prioritize tasks during a peak check-out/in period to ensure rooms are ready on time?
- This role requires raising a minimum of 20 engineering work orders daily. How would you approach identifying and reporting issues systematically?
- How do you support the training and professional development of your team members?
职位点评
薪资福利
The compensation package likely meets the market standard for a supervisory role in Macau's hospitality sector, but specific salary and benefits details are not disclosed in the JD.
成长发展
The role offers solid operational and team leadership experience within a large hotel. While it involves training support, the JD does not mention formal career paths or structured development programs.
工作生活
The JD strongly implies an on-site, hands-on role in a hotel environment with specific physical tasks (making beds, inspecting rooms) and daily guest interaction, leaving little flexibility for remote work or a standard 9-5 schedule.
使命价值
The role is in the stable, mature hospitality industry. It directly impacts guest experience and comfort, providing a clear sense of daily purpose through maintaining high standards of cleanliness and service.