银河娱乐
Assistant Manager (Limousine Services)
Assistant Manager (Limousine Services)
发布于 2 小时前基层主管/组长
全职员工仅现场办公
团队领导
客户服务
宾客关系
投诉处理
排班管理
粤语
英语
车辆维护
车队管理
酒店管理
值不值得投
62综合评分
综合评分 62
稳定大厂、薪资市场水准、服务导向型管理岗，需接受轮班制
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
参考估算薪资
根据职位描述推断，供对比参考
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
约 270 个在招
市场机会
选择不多
澳门特别行政区 · 1 个在招
职位详情
关于这个职位
负责银河娱乐澳门贵宾礼车服务的日常运营管理，监督主管、调度员及司机团队
确保车辆维护、人员排班及服务质量符合五星级标准，处理宾客需求与投诉，协调跨部门合作，保障宾客安全与满意度
最低要求
tertiary Education or equivalent experienced preferred.
Previous Fleet management experience in Hospitality industry.
knowledge of transport and logistics solutions that meet the demands of a five star Casino and Hotel.
Motivates others to achieve business objectives and common goals.
Able to handle stress.
experience with computers or word processors.
Previous Guest Relations training.
Fluent English and Cantonese, spoken and written.
Maintain good inter-departmental relationships.
work any day of the week and any shift.
Have a well groomed, professional appearance.
工作职责
Roster drivers according to anticipated demand schedule and assign Team Members' breaks.
Regularly inspect vehicle reports for maintenance and act upon promptly, including but not limited to undue wear to tires; low tire pressure, unusual vehicle engine noise, low water, oil or break fluid.
Co-ordinate vehicle repairs, cleaning and refueling.
Inspect vehicles for cleanliness, inside and out, ensuring that drivers rectify any deficiencies.
Maintain log of fuel consumption and refilling of vehicles.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Ensure associates knowledge of hotel services, vehicle features and amenities set up.
Anticipate guest's needs respond promptly and acknowledge all guests, however busy and whatever time of day.
Document and report all vehicle accidents (i.e. damages, accidents).
Resolve Guest complaints, ensuring guest satisfaction.
Conduct department orientation with new hires as well as conduct training programs on the required job functions in order to meet required standards. Conduct ongoing training with existing associates.
Conduct daily shift briefings and communicate anticipated business demands daily with each associate (VIP arrivals/departures, special requests etc.).
Prepare work orders for equipment repairs and distribute to Engineering.
Prepare and submit payroll records and tips distribution as/when required.
Document pertinent information in the log book.
Conduct performance appraisals of designated associate annually.
Review status of assignments and any follow-up action with on-coming Assistant Manager.
Maintain close liaison with all the departments to have a good understanding of other departments' operational flows.
Perform the duties as a licensed driver when required to do so.
Take extreme care of the property of Guest and the Company.
Maintain positive guest relations.
Coordinate and direct associate on parking activities and assign specific tasks as they arise according to the rotation sequence.
Evaluate the staffing requirements and prepare work schedules weekly.
Respect traffic / road instructions and regulations including speed limits.
Regularly check mileage records for every trip.
Maintain secure and accurate record of all vehicle keys and vehicle locations.
Re-route traffic when parking facility reaches maximum capacity.
Monitor and ensure associate perform their job functions.
Never argue with Guests or let other associate argue with Guests.
Complete other assignments as directed by the Manager of limousine.
AI 洞察
优缺点分析
优点
- 在知名上市企业工作，平台稳定
- 接触高端客户群体，提升服务与管理技能
- 提供全面的培训机会
- 需轮班工作，包括周末和节假日
- 高压环境下处理宾客投诉和突发状况
- 对细节和形象要求极高
- 有酒店或车队管理经验，擅长人际沟通，抗压能力强，注重细节和服务质量的求职者
缺点 / 挑战
暂无明显挑战项
角色解读
- 可向礼车总监、酒店运营经理或行政管家方向发展，积累高端服务业管理经验
- 负责礼车团队的日常运营，包括司机排班、车辆维护和清洁检查
- 具备车队管理经验，熟悉五星级酒店的宾客服务标准
申请策略
- 展示良好的职业形象和亲和力，强调在处理高压情境下的冷静与解决问题的能力
- 突出过往在酒店或运输行业的管理经验，特别是团队规模、车辆管理流程及宾客满意度提升案例
- 强化双语沟通能力，学习先进的车队管理系统或客户服务技巧
面试指南
- 使用STAR法则（情境、任务、行动、结果）来回答行为面试题，重点突出你的决策过程、团队协作和最终达成的积极结果
- 请描述你过去管理车队或类似团队的经验
- 如何处理一位对车辆服务非常不满的VIP宾客？
- 如何确保车辆始终保持最佳状态并符合卫生标准？
- 在高峰期如何合理分配司机资源以满足所有需求？
- 了解银河娱乐的品牌理念和服务标准，准备几个成功解决复杂宾客问题的案例，复习基本的车辆维护知识
职位点评
薪资福利75
成长发展65
工作生活40
使命价值60
薪资福利
75中等
作为已上市的跨国巨头企业，提供具有市场竞争力的薪资和完善的福利体系，满足补偿性动机。
薪资信号市场水准 (1.8千–2.8万/月)
成长发展
65中等
提供内部培训和职业发展机会，但岗位性质偏向运营执行，技术前沿性不高。
技术前沿非技术岗（不适用）
成长机会Conduct department orientation with new hires、conduct training programs、Conduct ongoing training
业务类型cost_center
工作生活
40较低
需要轮班工作，包括周末和任何班次，对工作生活平衡有一定挑战。
工作模式仅现场办公
办公地点市区核心地段
加班情况明确要求弹性/高强度
使命价值
60中等
通过提供高品质的宾客服务体验，间接支持公司的品牌形象和客户满意度，具有一定的社会价值。
行业发展稳定成熟行业
社会影响中性/一般
使命信号Exceed guest expectations、ensuring their safety and welfare are of top priority
创新程度稳健跟随主流
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