汇丰
Head of Client Connectivity
Head of Client Connectivity
发布于 2 个月前中层管理(经理/总监)
Taipei, Taipei City, Taiwan
高级经验
全职员工
仅现场办公
本科
项目与项目集管理
Compliance
Leadership
Risk Management
Stakeholder Management
Client Connectivity
Global Payments
Treasury System
AI 估算 · 200k–350k
Senior management role at a global bank in Taiwan; competitive compensation for experienced professionals with leadership and pa
职位详情
关于这个职位
This role is responsible for leading the end-to-end implementation and post-sales support of large-scale domestic and regional payment solutions for corporate clients in Taiwan. You will act as the key liaison between Sales, Client Service, Risk, Legal, and other business units to ensure seamless client connectivity. This position requires strong project management, leadership, and deep knowledge of global payments and treasury systems.
最低要求
Bachelor/Master degree, major in business and related areas
Proven, progressive Global Payments and Cash Management experience within product or digital management and client facing roles, including a track record managing teams.
Strong leadership and communications, experience engaging with second line risk teams on audits and regulatory requirements.
Excellent knowledge and direct experience of project management disciplines and client connectivity and treasury system technology.
Change agent with a good track record of implementing organizational, procedural, technology and people transformation initiatives.
License: Internal Control & Internal Audit 銀行內稽內控 and FSE (金融常識與道德)
工作职责
Communicate with stakeholders at a country, regional and global level; ensure effective internal and external communication and sharing of project (client change and internal capability delivery) status, risks and issues. Serve as liaison between Sales and Client Service, and other stakeholders including: Risk, Legal and other CIB businesses.
Leverage client feedback and act as voice of the customer to shape continuous onboarding and digital channel improvements as well as client proposition and new product development activity. Support regional participation in global documentation, client onboarding and channel capability/development projects.
Act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world's best client connectivity bank.
Be accountable for establishing opportunities for improvement of the client connectivity in the region, across implementation, integration, documentation and channels. Proactively enhance, drive and execute guidelines, processes, tools and methodology in line with global standards to deliver customer value, maximizing revenues, cost savings and efficiency.
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy. The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.
AI 洞察
优缺点分析
优点
- Opportunity to work at a top-tier global bank with extensive resources and a vast client network, enhancing your professional profile.
- High visibility role with exposure to senior stakeholders and strategic decision-making, accelerating career growth.
- Chance to shape client experience and digital innovation in the payments space, a rapidly evolving and high-impact sector.
- High pressure environment with demanding clients and tight deadlines, requiring strong resilience and problem-solving skills.
- Complex stakeholder landscape across multiple countries and functions, requiring excellent communication and negotiation abilities.
- Need to stay current with evolving regulatory requirements and technology changes in the payments industry.
- This role is ideal for an experienced payments professional with a strong project management and leadership background, who thrives in a fast-paced, client-centric environment and seeks to make a significant impact in a global organization.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to regional or global leadership roles within GPS, such as Head of Implementation for Asia Pacific or Global Head of Client Connectivity.
- Move into broader product management or digital transformation roles within HSBC, leveraging expertise in payments and client solutions.
- Transition to senior roles in corporate banking or fintech, focusing on strategic partnerships and client relationship management.
- Lead the implementation and post-sales support of large-scale payment solutions for corporate clients, ensuring smooth delivery and client satisfaction.
- Act as the primary liaison between Sales, Client Service, Risk, Legal, and other business units, coordinating project status, risks, and issues.
- Drive continuous improvement in client onboarding, digital channels, and product development based on client feedback and market needs.
- Deep understanding of global payments, cash management, and treasury systems
- ability to design and deliver complex solutions.
- Strong project management discipline, including risk management, stakeholder communication, and cross-functional coordination.
- Proven leadership and people management skills, with experience leading teams and driving organizational change.
申请策略
- Tailor your cover letter to highlight your leadership philosophy and client-centric approach, aligning with HSBC's values.
- Leverage your network within the banking industry to gain insights into the team dynamics and leadership expectations.
- Emphasize your track record of leading successful implementations of payment solutions for corporate clients, including scale and complexity.
- Showcase your people management experience, highlighting team size, development of team members, and change management initiatives.
- Demonstrate deep knowledge of global payments, treasuries, and cash management, with specific examples of process improvements or cost savings.
- Strengthen your understanding of regulatory frameworks in Taiwan and Asia, particularly for cross-border payments and compliance.
- Familiarize yourself with HSBC's digital payment platforms and client connectivity tools to speak fluently during interviews.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on measurable outcomes.
- Demonstrate your ability to prioritize and communicate effectively, especially when dealing with multiple stakeholders.
- Highlight your strategic thinking by connecting your past experiences to the broader business goals of the bank.
- Can you describe a large-scale payment implementation you led, including challenges and how you managed them?
- How do you ensure client satisfaction while balancing internal risk and compliance requirements?
- Tell me about a time you led a cross-functional team to deliver a complex project under tight deadlines.
- How do you stay updated on regulatory changes in the payments industry and incorporate them into your work?
- Describe your approach to driving digital transformation in client onboarding or payment channels.
职位点评
71
综合评分
Senior client connectivity leadership role at a global bank with strong development prospects but limited work-life balance signals.
更适合这类人
This role is best suited for candidates who prioritize career growth, leadership development, and the opportunity to work on complex global payment solutions, even if it means a demanding work schedule.
表现最好
成长发展
相对薄弱
工作生活
薪资福利80
成长发展85
工作生活50
使命价值70
薪资福利
80较高
The position offers competitive compensation typical of senior roles at global banks in Taiwan, with strong benefits and job security. However, specific figures are not disclosed, so the score is moderately high.
薪资信号未披露（AI估算：200K-350K/月）
成长发展
85较高
The role provides significant growth opportunities through exposure to high-profile projects, leadership development, and the chance to drive innovation in payments. The job description emphasizes change management and transformation.
技术前沿主流现代技术
技术栈Global Payments、Treasury Systems、Digital Channels、Project Management
成长机会change agent、transformation、continuous improvement、new product development
业务类型profit_center
工作生活
50较低
The role requires on-site work in Taipei, likely with demanding hours given the seniority and client-facing nature. No explicit WLB signals were provided, but high-level leadership roles often expect flexibility.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
70中等
Working for a top global bank that facilitates international trade and payments provides a sense of contributing to economic connectivity. The role has a direct impact on client success and operational efficiency.
行业发展稳定成熟行业
社会影响中性/一般
使命信号client centricity、voice of the customer、position HSBC as the world's best client connectivity bank
创新程度稳健跟随主流
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