End-to-end analysis and delivery support: Lead requirements definition and analysis activities across the delivery lifecycle, from initiation through development, testing, implementation and post-implementation, for assigned requests. Ensure solutions are clearly defined, traceable, and aligned to intended business outcomes and end-to-end client journeys.
Deliverable management and prioritisation support: Manage a defined set of deliverables within the wider pipeline, ensuring work is captured, maintained, and reported in relevant systems. Support prioritisation and sequencing discussions by providing clear analysis, options and impacts. Change delivery: Contribute to complex, cross-functional and cross-product programmes using relevant methodology. Identify dependencies, risks, and delivery impacts early, escalating where needed to maintain momentum. Governance, risk and control alignment: Ensure analysis outputs and delivery activities align to relevant Change Management and Risk Frameworks. Proactively surface issues, support remediation plans, and maintain clear audit-ready documentation. Identify dependencies, risks and delivery impacts, escalating to the Lead BA / Manager where appropriate. Client onboarding and channel / product enablement: Support tracking and delivery of client onboarding to existing and new channels / products. Manage dependencies and ensure readiness across stakeholders. Stakeholder management and communication: Build effective relationships with clients, business sponsors, product partners, operations, technology, and change teams. Facilitate workshops, steer discussions to decisions, and communicate trade-offs clearly and constructively. Continuous improvement contribution: Identify opportunities to improve platform capabilities and BA ways of working. Contribute to embedding best practice and lessons learned. Subject-matter support: Act as a go-to specialist, advising stakeholders and helping solve ambiguous problems. Knowledge sharing and mentoring: Share knowledge across GPD teams through collaboration and peer support. Provide informal or formal coaching/mentoring to other Business Analysts and reports.