Drive increase in sales in marketplace. Manage all aspects of the customer relationship, providing sales and technical assistance with distributors, customers, end users, and specifiers.
Collect, analyze and utilize market intelligence regarding competitive products, customer needs, preferences, and buying habits. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Focus sales efforts by studying existing and potential volume of dealers. Keeps management informed by submitting activity and results reports, such as visit reports, weekly work plans, and monthly and annual analysis. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints; developing solutions; preparing reports; making recommendations to management. Maintains professional and technical knowledge by customer application. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed. Other works leader assigned.