文华东方酒店
Junior Waiter/Waitress - Terrace Boulud
Junior Waiter/Waitress - Terrace Boulud
发布于 大约 15 小时前普通员工/个人贡献者
Hong Kong
初级经验
全职员工
仅现场办公
学历未注明
餐饮服务
Customer Service
Mise-En-Place
Multilingual
Teamwork
Menu Knowledge
AI 估算 · 14k–18k
Entry-level F&B role in luxury hotel in Hong Kong, market salary around HKD 15k-20k, converted to RMB, plus one month bonus.
职位详情
关于这个职位
This role is for a Junior Waiter/Waitress at the Terrace Boulud restaurant in the flagship Mandarin Oriental, Hong Kong hotel. You will provide attentive and courteous service, assist with mise-en-place, and ensure guests have a delightful dining experience in a luxury setting. The position reports to the Restaurant Manager and is ideal for someone passionate about hospitality.
最低要求
With relevant working experience in similar capacity in hotel Food & Beverage, preferably with pre-opening experience in a luxury hotel
Excellent communication and interpersonal skills
Good command in spoken English, Mandarin and Cantonese communication
Passionate in customer service and hospitality industry
工作职责
Prepare mise-en-place
Deliver a delighted dining experience to our guests
Create special moments and provide seamless service with guests
Make recommendations on the choice of menu items with good product knowledge
Meet and greet guest in a professional manner
Maintain neatness and cleanliness of the restaurant
Perform any other reasonable duties as required by the department head from time to time
AI 洞察
优缺点分析
优点
- Work for a prestigious luxury hotel brand with global recognition.
- Comprehensive benefits including complimentary hotel stays and learning programs.
- Opportunity to develop multilingual and hospitality skills in a world-class environment.
- Part of a team that values growth and provides training.
- Standing for long hours and working weekends/holidays is common.
- High pressure during peak service times requiring quick thinking and composure.
- Starting at an entry-level position may involve repetitive tasks.
- This role is ideal for someone passionate about hospitality, eager to learn in a luxury environment, and comfortable with a dynamic, service-oriented schedule.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior waiter or captain roles with more responsibilities.
- Opportunity to move into supervisory positions like restaurant supervisor or assistant manager.
- Cross-training in different outlets or restaurants within the hotel group.
- Set up the restaurant and prepare mise-en-place before service.
- Greet and seat guests, take orders, and provide menu recommendations.
- Ensure a seamless and delightful dining experience by attending to guests' needs.
- Maintain cleanliness and order in the dining area throughout service.
- Strong communication and interpersonal skills in English, Mandarin, and Cantonese.
- Previous experience in hotel F&B, preferably in a luxury setting.
- Excellent customer service mindset and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
申请策略
- Demonstrate genuine enthusiasm for hospitality and the luxury hotel industry in your cover letter.
- Be prepared to discuss how you handle stress and provide exceptional service in a team.
- Emphasize any previous F&B or customer service experience, especially in hotels.
- Highlight language skills (English, Mandarin, Cantonese) and any multilingual ability.
- Showcase examples of delivering excellent guest experiences or handling difficult situations.
- Include any relevant training or certificates (e.g., wine knowledge, etiquette).
- Practice English, Mandarin, and Cantonese to ensure fluency.
- Learn about fine dining etiquette and wine pairing basics.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Show your passion for service by giving specific examples of positive guest interactions.
- Demonstrate teamwork and a calm demeanor under pressure.
- Tell us about your previous experience in a restaurant or hotel setting.
- How would you handle a guest complaint about slow service?
- Can you describe a time you went above and beyond for a customer?
- Why do you want to work at Mandarin Oriental, specifically at Terrace Boulud?
- How do you prioritize tasks during a busy dinner service?
职位点评
61
综合评分
Entry-level luxury hotel F&B role with strong benefits and learning opportunities, but requires on-site work and shift schedules.
更适合这类人
This role best suits candidates motivated by competitive benefits, a supportive work environment, and opportunities for learning, rather than those seeking high pay or social impact.
表现最好
薪资福利
相对薄弱
使命价值
薪资福利70
成长发展65
工作生活60
使命价值50
薪资福利
70中等
Salary is not disclosed, but the benefits package includes learning programs, complimentary hotel stays, health benefits, and retirement plans, which are attractive in the luxury hotel industry.
薪资信号未披露（AI估算：13K-18K/月）
福利待遇Learning & Development、MOstay、Health & Colleague Wellness、Retirement Plans
成长发展
65中等
The role offers learning and development programs and career progression within the hotel group, but as an entry-level position, growth may require time and proven performance.
技术前沿非技术岗（不适用）
成长机会Learning & Development、MOstay
业务类型ambiguous
工作生活
60中等
The work is on-site in a prime Hong Kong location. The JD mentions work-life balance in wellness programs, but restaurant hours often include evenings and weekends, which may affect work-life balance.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡worklife balance
使命价值
50较低
The role contributes to guest satisfaction, but the hospitality industry is mature and this position does not have a strong social mission or innovative impact.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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