美团
Kuwait Experience Operation （Grocery)
Kuwait Experience Operation （Grocery)
发布于 大约 4 小时前普通员工/个人贡献者
科威特城
中级经验
全职员工
仅现场办公
本科
运营管理
English
Kpi Monitoring
Cross-Department Collaboration
Grocery Fulfillment
Picker Management
Picker Pricing
AI 估算 · 25k–45k
Kuwait overseas role requires English and full-cycle experience; competitive expat package based on Meituan standards.
职位详情
关于这个职位
This role focuses on managing the end-to-end fulfillment experience for Keeta's grocery business in Kuwait. You will oversee the entire process from order placement to delivery, establish KPI monitoring systems, optimize Picker pricing and training, and collaborate with cross-functional teams to ensure high service quality. Ideal for experienced operations professionals looking to build systems from scratch in a fast-paced overseas expansion.
最低要求
Bachelor's degree or above, with over 3 years of operational experience in retail/e-commerce/local life/immediate retail/delivery industry, having experience in fulfillment, delivery, warehouse management or store management. Prior experience in full-cycle operations for delivery or grocery business is preferred. Capable of building operational systems from scratch, familiar with training system design, performance evaluation plan formulation, and frontline team management methods. Possessing a solid understanding of fulfillment metrics and data analysis capabilities, familiar with the calculation standards and optimization methods for core fulfillment indicators such as order cancellation rate, on-time rate, stockout rate, order completion rate, refund rate, etc., able to pinpoint problem areas through data and output executable optimization plans. Possess strong English language proficiency, capable of using it as a working language and able to communicate independently with merchants, frontline teams, and internal cross-departmental teams in English. Demonstrate strong execution capabilities, adaptable to the fast-paced work environment during the initial phase of business development from scratch. Willing to delve deep into solving problems on the ground and possesses the ability to collaborate across departments to drive implementation.
工作职责
Responsible for the overall experience management of grocery fulfillment, covering the entire process from user ordering → merchant accepting order → item picking (Picker) → packaging → delivery → delivery confirmation → after-sales service, establishing an experience metric monitoring system for each link and driving continuous optimization. Responsible for formulating and optimizing Picker pricing strategies, based on multi-dimensional factors such as fulfillment costs, market competition, and merchant demands, to establish a scientific pricing model and continuously iterate. Establish a Picker training and assessment system, including training content design, assessment criteria formulation, performance evaluation and incentive mechanisms, to enhance the professional capabilities and service quality of the fulfillment team; organize store inspections, regularly visit frontline merchants, identify issues in the fulfillment process and drive optimization. Establish and continuously optimize the core KPI monitoring system for fulfillment end-to-end process, including but not limited to: order cancellation rate, on-time rate, stock-out rate, completion rate, refund rate, user/merchant satisfaction, complaint rate, etc., quickly locate anomalies and drive closed-loop solutions. Collaborate with Customer Service and Delivery Departments to establish cross-departmental mechanisms: interface with customer service teams to drive issue classification and root cause analysis, collaborate with delivery teams to optimize delivery timeliness and fulfillment efficiency, ensuring end-to-end user experience standards are met.
AI 洞察
优缺点分析
优点
- Opportunity to build operations from scratch in a new market, gaining rare international experience.
- Backed by Meituan's proven technology and resources, reducing risk of startup instability.
- Exposure to end-to-end fulfillment across multiple functions, enhancing holistic business understanding.
- High-pressure startup environment requiring long hours and hands-on problem solving.
- Need to adapt to local culture and logistics infrastructure in Kuwait, which may be unfamiliar.
- Cross-department collaboration in a new market can be complex due to language and process differences.
- This role is ideal for an experienced operations professional who thrives in a fast-paced, build-from-scratch environment and seeks an international career pivot with a leading tech company.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to a regional operations lead overseeing multiple markets as Keeta expands.
- Move into a general management role within the grocery or delivery vertical.
- Transition to strategy or product roles focusing on fulfillment technology and innovation.
- Manage the complete grocery fulfillment process from order placement to delivery, ensuring smooth operations across all touchpoints.
- Design and optimize Picker pricing models based on fulfillment costs and market conditions.
- Build and implement training programs and performance evaluation systems for Picker teams to improve service quality.
- Monitor core fulfillment KPIs, identify anomalies, and drive data-driven improvements in collaboration with customer service and delivery teams.
- Strong experience in retail/e-commerce fulfillment operations, especially in grocery or food delivery.
- Proficiency in data analysis to track metrics like order cancellation rate, on-time rate, and refund rate.
- Ability to design training systems and manage frontline teams effectively.
- Fluent English communication skills for cross-functional and merchant interactions.
申请策略
- Research Keeta's current markets and its position in Kuwait to tailor your motivation for international expansion.
- Prepare to discuss how you would design a training program from scratch for a multicultural team.
- Emphasize experience in grocery or food delivery fulfillment, especially full-cycle operations.
- Showcase data-driven improvement projects with clear metrics (e.g., reduced cancellation rate, improved on-time rate).
- Highlight any experience in training, pricing, or store management within a similar industry.
- Demonstrate cross-functional collaboration and English communication skills with specific examples.
- Familiarize yourself with fulfillment KPIs and optimization techniques used in instant retail.
- Learn about Picker workforce management and incentive design if not already experienced.
面试指南
- Use the STAR method: Situation, Task, Action, Result for behavioral questions.
- For metric-related questions, explain a structured approach: diagnose root cause, implement change, measure impact.
- Demonstrate cross-functional thinking: involve relevant stakeholders early, propose data-backed solutions.
- How would you reduce the order cancellation rate in a new market with low merchant adoption?
- Describe a time you built a training program for frontline workers. What were the challenges?
- How do you prioritize which fulfillment metric to improve first when multiple KPIs are declining?
- Explain how you would set Picker pricing in a new city with no historical data.
- How do you handle conflicts between customer service and delivery teams when resolving a recurring issue?
职位点评
68
综合评分
High-growth overseas role with strong development opportunities, but demanding lifestyle and onsite work in Kuwait.
更适合这类人
This role is best suited for candidates who prioritize career growth and learning over work-life balance, and who are excited about building new operations in a dynamic international environment.
表现最好
成长发展
相对薄弱
工作生活
薪资福利75
成长发展85
工作生活40
使命价值70
薪资福利
75中等
The role offers competitive compensation typical for expatriate positions in the Middle East, with opportunities for bonuses and benefits. However, exact figures are undisclosed, and the cost of living in Kuwait may be high.
薪资信号面议 (25K-45K/月)
成长发展
85较高
This role provides significant growth opportunities: building operations from scratch, exposure to new technologies, and clear career progression within a rapidly expanding international business.
技术前沿主流现代技术
技术栈Data Analysis、KPI Monitoring、Instant Retail
业务类型profit_center
工作生活
40较低
The role requires on-site work in Kuwait, likely with a fast-paced schedule and high demands. No remote flexibility is mentioned, and the startup environment suggests long hours.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
70中等
The role contributes to building a new grocery service in an underserved market, with social impact through job creation and improved food access. However, the primary purpose is commercial expansion.
行业发展高速增长赛道
社会影响中性/一般
使命信号帮大家吃得更好，生活更好
创新程度积极采用新技术
Watch Jobs