管家部主任
发布于 大约 14 小时前基层主管/组长
AI 估算 · 15k–25k
澳门酒店业主管岗，国际品牌加持，薪资中等偏上，需管理经验，发展稳定。
职位详情
关于这个职位
This position supervises housekeeping staff, ensures guest rooms and public areas meet quality standards, and coordinates daily operations. It is ideal for hospitality professionals with supervisory experience seeking to grow in an international hotel chain.
工作职责
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
优先资格
Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None
AI 洞察
优缺点分析
优点
- Stable employment with a globally recognized hotel brand (Marriott International).
- Opportunities to develop leadership and team management skills in a fast-paced environment.
- Potential for career advancement within Marriott's extensive network of hotels.
- Gain diverse experience in hospitality operations and guest service.
- Physically demanding role, requiring long hours of standing, lifting, and moving.
- Working in shifts, including weekends and holidays, due to 24/7 hotel operations.
- High pressure to maintain quality standards and guest satisfaction.
- This role is suitable for individuals who enjoy hands-on supervision, have strong organizational skills, and are comfortable with a physically active and service-oriented work environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress from Housekeeping Supervisor to Housekeeping Manager or Assistant Director of Housekeeping.
- Opportunities to move into other operational roles within the hotel, such as Front Office or Rooms Director.
- Potential to transfer internationally within Marriott's global brand portfolio.
- Supervise housekeeping staff to ensure guest rooms and public areas are cleaned to quality standards.
- Coordinate daily housekeeping activities, including room assignments and communication with other departments.
- Manage and support employees through hiring, training, scheduling, and performance feedback.
- Handle guest inquiries and resolve issues related to room status and cleanliness.
- Strong supervisory and leadership skills, with at least 1 year of supervisory experience.
- Attention to detail and ability to inspect rooms and public areas for quality.
- Excellent communication and interpersonal skills for coordinating with staff and guests.
- Physical stamina and ability to perform duties that involve lifting, pushing, and standing for long periods.
申请策略
- Demonstrate enthusiasm for the hospitality industry and alignment with Marriott's culture of service excellence.
- Be prepared to discuss your supervisory experience and how you handle challenging situations with staff and guests.
- Highlight relevant housekeeping or hospitality experience, especially in a supervisory role.
- Emphasize skills in training, scheduling, and quality control.
- Showcase examples of resolving guest issues and improving team performance.
- Mention any certifications in hospitality or safety training if applicable.
- Brush up on leadership and conflict resolution skills to effectively manage a team.
- Familiarize yourself with hotel property management systems (PMS) and point of sale (POS) systems.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure behavioral answers.
- Emphasize your attention to detail and commitment to maintaining high standards.
- Show that you can communicate clearly and coordinate with multiple departments.
- Describe your experience managing or supervising housekeeping staff. How did you handle scheduling and performance issues?
- How would you inspect a guest room to ensure it meets quality standards? What specific points do you check?
- Give an example of a time you resolved a guest complaint about room cleanliness. What steps did you take?
- How do you prioritize room cleaning when the hotel is at full occupancy?
- The job requires physical stamina. How do you manage the physical demands of the role?
职位点评
Stable international hotel supervisor role with competitive compensation, but physically demanding and shift-based, offering clear career progression.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
This role offers stable employment with a leading international hotel group, and while salary details are not disclosed, compensation is likely to be competitive in the Macau market. Benefits may include standard industry entitlements.
成长发展
The position provides opportunities to develop supervisory and management skills, with potential career progression within Marriott's global network, though specific training or promotion pathways are not explicitly mentioned in the JD.
工作生活
This is a site-based role with physical demands and shift work, typical of hotel operations. Work-life balance may be challenging due to the nature of the job.
使命价值
The role contributes to guest satisfaction in the hospitality industry, offering moderate social value. The hotel's mission emphasizes service and inclusivity, but the day-to-day work is primarily operational.
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