万豪
Senior Sales Manager, Event Booking Center
Senior Sales Manager, Event Booking Center
发布于 3 天前中层管理(经理/总监)
AI 估算 · 15k–25k · AI 参考估算
20 Nathan Road, Hong Kong, Kowloon, HK
中级经验
不限
全职员工仅现场办公销售管理
销售管理
Customer Service
Negotiation
Sales
Team Leadership
值不值得投
63综合评分
综合评分 63
Senior sales role in Hong Kong's hospitality sector with leadership opportunities and brand backing, but limited WLB signals and undisclosed compensation.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资怎么样
20K
比销售管理中位数低
发布情况
新岗位 · 2 天前发布
公司情况
这家公司招聘很活跃
约 390 个在招 · 其中销售管理 10 个
市场机会
选择面较广
销售管理 · 约 830 个在招
职位详情
关于这个职位
This Senior Sales Manager role at Sheraton Hong Kong Hotel involves overseeing local social catering and event bookings to achieve hotel revenue targets. You will lead a sales team, negotiate contracts, upsell catering packages, and ensure exceptional customer service while representing the Marriott brand.
最低要求
High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
工作职责
Maximizing Revenue & Managing Profitability:
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
Proactively solicits affiliate business associated with citywide events.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Maximizes revenue by up-selling packages and creative food and beverage offerings.
Identifies and implements process improvements and best practices.
Gains understanding of the hotel’s primary target customer and service expectations.
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
Managing Sales Activities:
Manages the sales efforts for the hotel related to local social catering business.
Responds to incoming catering opportunities for the hotel.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Designs, develops, and sells creative catered events.
Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
Identifies and assists with selling, implementing and following-through on catering promotions.
Promotes accountability to drive superior business results.
Executes Sales strategies and business processes.
Executes and supports Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
Building Successful Relationships:
Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
Works with the property’s Food and Beverage team to develop menus that drive sales.
Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Providing Exceptional Customer Service:
Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Additional Responsibilities:
Performs other duties, as assigned, to meet business needs.
AI 洞察
优缺点分析
优点
- Opportunity to work with a globally recognized hotel brand like Marriott, gaining exposure to international standards and networks.
- Role involves revenue generation and team leadership, providing a platform to develop strategic sales and management skills.
- Access to comprehensive brand training and resources for professional development in the hospitality sector.
- Potential for career mobility across Marriott's diverse portfolio of properties and locations.
- High revenue targets and performance expectations may lead to pressure to consistently exceed sales goals.
- Requires balancing multiple stakeholders, including clients, operations teams, and management, which can be complex.
- Hotel sales roles often involve irregular hours, especially around events and peak seasons, impacting work-life balance.
- Experienced sales professionals with a passion for hospitality who thrive in target-driven environments and enjoy building client relationships and leading teams.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to higher sales leadership roles such as Director of Sales or Director of Events within Marriott or the hospitality industry.
- Develop expertise in hotel management and potentially move into general manager positions overseeing entire properties.
- Expand industry knowledge and network to transition into corporate sales, marketing, or business development roles.
- Lead and manage the sales team for local social catering and event bookings at the hotel.
- Achieve and exceed catering sales revenue targets by negotiating contracts, upselling packages, and building client relationships.
- Implement brand service standards and ensure seamless coordination between sales and operations for quality service delivery.
- Develop sales strategies, budgets, and promotional activities to drive business growth and customer loyalty.
- Strong sales and negotiation skills with experience in catering or hospitality sales.
- Ability to analyze market trends, competitors, and customer needs to develop effective sales strategies.
- Excellent communication and relationship-building skills to collaborate with internal teams, vendors, and clients.
- Knowledge of hotel operations, food and beverage offerings, and brand standards to ensure service excellence.
申请策略
- Research Marriott's brand values, recent initiatives, and the specific hotel's market position to tailor your application.
- Prepare to discuss how you would approach sales challenges in the local Hong Kong market, including competition and customer preferences.
- Highlight your ability to work cross-departmentally and adapt to brand standards in a dynamic hotel environment.
- Highlight experience in catering or hospitality sales, emphasizing revenue achievement and client management successes.
- Showcase leadership skills by detailing any team supervision, training, or collaborative projects with operations.
- Include examples of creative selling, upselling techniques, and implementation of sales strategies or promotions.
- Mention familiarity with hotel industry standards, brand values, or relevant certifications like revenue management.
- Enhance knowledge of hotel revenue management systems and data analytics to better forecast sales and optimize pricing.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on specific examples from past experience.
- Emphasize your understanding of the hospitality industry, customer-centric approach, and alignment with brand standards.
- Demonstrate proactive problem-solving, data-driven decision-making, and ability to achieve targets while ensuring service quality.
- How would you develop a sales strategy to increase catering revenue at our hotel?
- Describe a time when you successfully negotiated a high-value contract or upsold a service package.
- How do you handle conflicts or challenges when coordinating between sales and operations teams?
- What steps would you take to build and maintain relationships with local clients and community partners?
- How do you stay updated on market trends and competitors to adjust your sales approach?
职位点评
薪资福利65
成长发展70
工作生活50
使命价值60
薪资福利
65中等
The role is at a established hotel brand with potential for stable compensation and benefits, but the JD does not disclose specific salary or benefits details.
薪资信号未披露（AI估算：15K-25K/月）
成长发展
70中等
The position offers opportunities to develop sales leadership, revenue management, and hospitality skills within a global brand, though explicit training programs are not detailed.
技术前沿非技术岗（不适用）
业务类型profit_center
工作生活
50较低
Work-life balance is not addressed in the JD, and hotel sales roles often require flexibility for events and client meetings, suggesting potential for irregular hours.
工作模式未明确
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
The role contributes to guest experiences and community gatherings in a stable hospitality industry, but the JD focuses more on business results than social impact.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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