万豪
Senior Sales Manager, Event Booking Center
Senior Sales Manager, Event Booking Center
发布于 大约 15 小时前中层管理(经理/总监)
20 Nathan Road, Hong Kong, Kowloon, HK
中级经验
全职员工
仅现场办公
高中/中专
销售与零售
Sales
Customer Service
Negotiation
Contract Management
Marketing
Up-Selling
AI 估算 · 30k–60k
Hong Kong 5-star hotel sales manager role, requires negotiation and customer management skills, market competitive.
职位详情
关于这个职位
As a Senior Sales Manager at Marriott's Event Booking Center in Hong Kong, you will drive local social catering revenue by identifying and closing business opportunities. You will lead a team of catering sales associates, up-sell packages, and ensure exceptional customer service. This role requires strong negotiation skills, market knowledge, and collaboration with hotel departments to maximize profitability.
最低要求
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
工作职责
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
Proactively solicits affiliate business associated with citywide events.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Maximizes revenue by up-selling packages and creative food and beverage offerings.
Identifies and implements process improvements and best practices.
Gains understanding of the hotel’s primary target customer and service expectations.
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment.
Manages the sales efforts for the hotel related to local social catering business.
Responds to incoming catering opportunities for the hotel.
Closes the best opportunities based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Designs, develops, and sells creative catered events.
Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
Identifies and assists with selling, implementing and following-through on catering promotions.
Promotes accountability to drive superior business results.
Executes Sales strategies and business processes.
Executes and supports Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked.
Participates in and practice daily service basics of the brand.
Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments.
Develops a close working relationship with operations to ensure execution of strategies.
Works with the management team to create and implement a catering sales plan.
Works with the property’s Food and Beverage team to develop menus that drive sales.
Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments.
Ensures seamless turnover from sales to operations and back to sales.
Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Executes exemplary customer service to drive customer satisfaction and loyalty.
Serves the customer by understanding their needs and recommending appropriate features and services.
Monitors effective resolution of guest issues that arise as a result of the sales process.
Performs other duties, as assigned, to meet business needs.
AI 洞察
优缺点分析
优点
- Work with a prestigious global brand (Marriott/Sheraton) with strong market presence.
- High earning potential through commissions and up-selling opportunities.
- Exposure to high-profile events and networking with key clients.
- Opportunity to lead a team and develop management skills.
- Target-driven environment with pressure to meet revenue goals.
- Requires flexibility to handle evening/weekend events occasionally.
- Highly competitive local market in Hong Kong demands creative selling.
- This role is ideal for experienced sales professionals in hospitality who thrive on building relationships, enjoy event planning, and are motivated by performance-based incentives.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to Director of Catering or Regional Sales role within Marriott.
- Develop expertise in event management and hotel operations, opening doors to hotel general manager track.
- Leverage global brand presence for cross-property mobility and career growth.
- Identify and solicit local social catering business opportunities to achieve revenue targets.
- Lead and supervise a team of catering sales associates, providing day-to-day guidance.
- Up-sell packages and creative F&B offerings to maximize revenue per event.
- Collaborate with hotel departments and external vendors to ensure seamless event execution.
- Strong sales and negotiation skills to close contracts and drive revenue.
- Excellent customer service orientation to build loyalty and repeat business.
- Market knowledge of competitors and economic trends to effectively position offerings.
- Ability to manage budgets, forecasts, and process improvements.
申请策略
- Tailor cover letter to express enthusiasm for Sheraton's brand and community focus.
- Research Marriott's catering portfolio and recent events to show genuine interest.
- Quantify past catering sales achievements, e.g., revenue growth percentage or number of events closed.
- Highlight experience in up-selling, contract negotiation, and client relationship management.
- Mention any leadership or supervisory roles, even informal, to demonstrate management potential.
- Include familiarity with hotel operations, event logistics, and F&B knowledge.
- Consider taking courses on advanced negotiation or revenue management.
- Learn about local market trends and competitor analysis for Hong Kong.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- For revenue-related questions, focus on data-driven decisions and creative solutions.
- Show customer-centric mindset by emphasizing long-term relationship building.
- How do you approach up-selling to maximize revenue while maintaining client satisfaction?
- Describe a time you exceeded a sales target in a competitive market.
- How would you handle a client complaint during an event?
- What strategies would you use to identify new catering business in Hong Kong?
- How do you prioritize tasks when managing multiple events simultaneously?
职位点评
64
综合评分
Hong Kong hotel sales manager role with competitive pay potential, team leadership, but limited work-life balance flexibility.
更适合这类人
Best for sales-driven professionals seeking financial rewards and leadership opportunities in a stable hospitality environment.
表现最好
薪资福利
相对薄弱
工作生活
薪资福利75
成长发展70
工作生活50
使命价值60
薪资福利
75中等
This position offers competitive compensation with commission opportunities, typical for a global hotel chain. Benefits like insurance and retirement plans are standard, though not explicitly listed.
薪资信号未披露（AI估算：30K-60K/月）
成长发展
70中等
The role provides leadership experience and exposure to event management, but formal training or career progression is not explicitly mentioned. Growth depends on performance.
技术前沿非技术岗（不适用）
业务类型profit_center
工作生活
50较低
Work is on-site at the hotel, likely in a busy area. No mention of flexible hours; events may require evenings/weekends, impacting work-life balance.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
Marriott's mission of connecting people and exceptional service offers some sense of purpose, but the role is primarily revenue-driven with moderate social impact.
行业发展稳定成熟行业
社会影响中性/一般
使命信号welcoming all、sense of belonging、meaningful guest experience
创新程度稳健跟随主流
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