历峰商业
(Senior) Retail Manager, Macau
(Senior) Retail Manager, Macau
发布于 大约 10 小时前中层管理(经理/总监)
Macau, Macau SAR, China
高级经验
全职员工
仅现场办公
本科
销售与零售
客户服务
团队领导
运营管理
商业策略
零售管理
品牌管理
人员发展
销售驱动
奢侈品零售
AI 估算 · 35k–60k
澳门奢侈品零售管理岗，需10年以上经验，薪资较高，市场竞争力强，月薪35K-60K人民币。
职位详情
关于这个职位
作为澳门地区的零售管理负责人，您将领导多家精品店团队，确保品牌在市场中保持零售领导地位
您需要激发团队专业精神，推动以客户为中心的文化，并通过现场指导提升服务质量
同时，您还需与商业总监合作制定业务策略，管理店铺运营、人员发展和品牌形象
最低要求
Minimum 10 years of experience in retail management role – of which the last 2 is for a team of no less than 30 people.
University degree required.
Open to both local/overseas candidates. Housing/relocation support will be provided for overseas candidates.
English (mandatory)
Either Cantonese or Mandarin (mandatory)
工作职责
Leadership, Management and Development of Staff: Foster a culture of uncompromising excellence; devote time to people development; advise Commercial Director on succession planning; identify ways to empower boutique management; handle retail manpower needs.
Build a Client-centric Retail team: Drive Boutique Management to adopt Client Service Values; cultivate high standards in client service; set client strategy with Marketing Team.
Translate Business Strategy specifically to boutiques within management area: Provide direction by boutique; identify business opportunities; define strategic business plan; partner with Marketing to analyze CEM reports; work with Product team on product selection; provide insights on commission/incentive schemes; be accountable for staff productivity and cost management.
Uphold the image of the brand (Visual Merchandising + Boutique Maintenance + Grooming): Instill culture of upholding brand image; communicate retail needs to VM team; role model as ambassador; nurture relationships with landlord, PR, Media, local public authority.
Improves Boutique Operations Efficiency / Retail Performance: Leverage support of retail office; work as business partners; enhance operation efficiency; ensure SOP are updated; partner Finance to review internal controls.
优先资格
Watch and Jewelry / Fashion / retail / luxury background definitely an advantage.
Image and Merchandising - including interest in Watches and Jewelry and Fashion.
Leadership and Management - including excellent communication/presentation skills
Client Service
Operations Management
Business Acumen
Adaptability and learning agility
Team player - collaborative
AI 洞察
优缺点分析
优点
- Work with a prestigious luxury brand (Cartier) with strong market presence and growth potential.
- High level of autonomy and influence over boutique strategy and team development.
- Competitive compensation and benefits, including relocation support for overseas candidates.
- Opportunity to work in Macau's dynamic luxury market with exposure to diverse clientele.
- Demands significant on-site presence and travel between boutiques, requiring high energy and flexibility.
- Managing multiple boutique managers and teams of 30+ people can be stressful and time-consuming.
- Must constantly adapt to changing luxury retail trends and client expectations, requiring agility.
- This role is ideal for an experienced retail leader who thrives in a luxury environment, enjoys mentoring teams, and is passionate about delivering exceptional client experiences.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Commercial Director or Regional Retail Director, overseeing larger areas or multiple markets.
- Move into headquarters roles in strategy, training, or brand management within the luxury group.
- Opportunity to gain expertise in multi-boutique portfolio management and luxury brand operations.
- Lead and manage multiple luxury boutiques in Macau, ensuring they meet sales targets and brand standards.
- Develop and coach boutique managers and their teams, focusing on service excellence and professional growth.
- Collaborate with marketing and product teams to tailor strategies for each boutique, analyzing customer trends and competitor activities.
- Oversee visual merchandising, boutique maintenance, and staff grooming to maintain the brand's high image.
- Strong leadership and people management skills, with experience managing teams of 30+.
- Excellent communication and presentation skills, fluent in English, Cantonese/Mandarin.
- Deep understanding of luxury retail, client service, and business acumen.
- Ability to analyze market data and translate into actionable boutique strategies.
申请策略
- Research Cartier's brand philosophy and recent initiatives to show genuine interest.
- Prepare to discuss how you would balance sales targets with client experience and team well-being.
- Emphasize your 10+ years of retail management experience, especially leading teams of 30+ people.
- Highlight achievements in driving sales growth, improving client service, and developing team members.
- Showcase your knowledge of luxury retail, watch/jewelry/fashion background, and cross-functional collaboration.
- Include specific examples of implementing strategies that enhanced boutique performance or brand image.
- Strengthen your understanding of Macau's luxury market, including local client preferences and competitor landscape.
- Refresh knowledge of visual merchandising and brand image standards in luxury retail.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions, focusing on luxury retail examples.
- For strategy questions, demonstrate your ability to combine quantitative data (sales, CEM) with qualitative insights (client feedback, market trends).
- Highlight your leadership philosophy: how you inspire, coach, and hold teams accountable.
- How would you develop a boutique manager who is underperforming?
- Describe a time you improved client service standards across multiple stores.
- How do you analyze sales data to create actionable strategies for different boutiques?
- Tell us about your experience managing a team of 30+ people in a luxury retail setting.
- How would you balance the need for sales growth with maintaining the brand's exclusive image?
职位点评
70
综合评分
Prestigious luxury retail management role in Macau, high salary and growth potential, but requires on-site presence and long hours.
更适合这类人
This role is best suited for candidates who prioritize high compensation and career development in luxury retail, and are willing to accept a demanding work schedule with limited flexibility.
表现最好
薪资福利
相对薄弱
工作生活
薪资福利85
成长发展75
工作生活50
使命价值70
薪资福利
85较高
This role offers a competitive salary, relocation support, and benefits typical of a luxury multinational. The market is stable and attractive for experienced retail leaders.
薪资信号偏高 (35K-60K/月)
福利待遇Housing/relocation support
成长发展
75中等
Opportunities for growth include succession planning and personal development plans for boutique managers, but career progression beyond the role is not explicitly detailed. The role offers exposure to strategic decision-making and cross-functional collaboration.
技术前沿非技术岗（不适用）
成长机会succession planning、individual development plans、career aspirations
业务类型profit_center
工作生活
50较低
The role requires significant on-site presence in boutiques, which limits flexibility. Macau is a compact city, but the job demands constant travel between stores and long hours typical in luxury retail.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
70中等
Working for a prestigious luxury brand like Cartier provides a sense of pride and purpose in delivering exceptional client experiences. The role also contributes to the brand's legacy and market leadership.
行业发展稳定成熟行业
社会影响中性/一般
使命信号unsurpassed service experience、first class Maison
创新程度积极采用新技术
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