沃特世
Field Service Engineer
Field Service Engineer
发布于 大约 15 小时前普通员工/个人贡献者
Taipei, Taiwan
中级经验
全职员工
仅现场办公
本科
客户服务与支持
Customer Service
Dma
Rheometer
Scientific Instrumentation
Sdt
Ta Instruments
Trios
Troubleshooting
Dsc
AI 估算 · 13k–22k
Based on typical field service engineer roles in Taiwan's life science industry with required experience and technical skills.
职位详情
关于这个职位
This position involves installing, maintaining, and troubleshooting Waters' TA Instruments product suite (DSC, TGA, DMA, TMA, SDT, Rheometer) at customer sites in Taiwan. You will provide system-level training, manage service inventory, and collaborate with the sales team to identify business opportunities.
最低要求
Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired; will also consider equivalent experience, training and education.
years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters' TA Instruments product suite (DSC , TGA , DMA , TMA , SDT and Rheometer ).
Ability to perform effective system level troubleshooting.
Understanding of the scientific application workflow along with the scientific software systems (TRIOS ).
Strong customer focus.
Strong communication skills.
Personal sense of integrity.
Effective time management skills.
System level approach to problem solving.
Analytical mindset.
Excellent verbal and written communication skills.
工作职责
Installation, performance maintenance, troubleshoot and support Waters' TA Instruments product suite (DSC , TGA , DMA , TMA , SDT and Rheometer ).
Establish and maintain effective relationships with external and internal customers ensuring their success.
Manage customer expectations, by communicating work performed and providing follow up plan if needed.
Ensure customer compliance regulations are followed.
Deliver system level training at customer sites.
Manage service inventory according to Waters policies.
Issue field service reports daily to document work performed.
Maintain sound knowledge regarding the technology and customers' application demands.
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
Ensure that quality system procedures and Health & Safety standards are adhered to at all times.
AI 洞察
优缺点分析
优点
- Work with cutting-edge analytical instruments from a global market leader.
- High level of autonomy and flexibility in managing your own territory.
- Opportunity to build deep relationships with customers and contribute to their scientific success.
- Continuous learning through exposure to diverse applications and technologies.
- Frequent travel within Taiwan and occasional international travel, which may disrupt work-life balance.
- Need to stay updated with rapidly evolving instrument technologies and software.
- Customer-facing role requires strong interpersonal skills to manage expectations and resolve issues under pressure.
- This role is ideal for technically skilled individuals who enjoy hands-on work, independent travel, and building customer relationships in a scientific environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior field service engineer or team lead, managing larger territories or mentoring new hires.
- Transition into product specialist or application scientist roles, leveraging deep product knowledge.
- Move into sales or product management within the life sciences industry.
- Install, maintain, and troubleshoot specialized scientific instruments (DSC, TGA, DMA, etc.) at customer laboratories.
- Provide on-site system-level training to ensure customers can effectively use the equipment.
- Manage service inventory and document work performed through daily reports.
- Collaborate with sales team to identify service contract opportunities and support business development.
- Deep technical knowledge of thermal analysis and rheology instruments (TA Instruments suite).
- Strong troubleshooting and problem-solving skills at the system level.
- Excellent customer communication and relationship management abilities.
- Time management and self-discipline to handle territory-based travel and independent work.
申请策略
- Tailor your CV to reflect the key responsibilities listed, using similar language from the job description.
- Research Waters' recent innovations and their impact on life sciences to demonstrate genuine interest during interviews.
- Emphasize hands-on experience with TA Instruments or similar thermal analysis/rheology equipment.
- Highlight customer-facing roles and examples of successful installations, training, or troubleshooting.
- Showcase any familiarity with TRIOS software or similar scientific data analysis platforms.
- Mention any experience in territory management or field service scheduling.
- Familiarize yourself with the specific TA Instruments product suite (DSC, TGA, DMA, TMA, SDT, Rheometer) through online resources or vendor training.
- Strengthen communication skills, especially explaining technical concepts to non-specialist audiences.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure answers about past experiences.
- For technical questions, explain your systematic approach: identify symptoms, isolate variables, test components, and verify solution.
- For customer handling, emphasize empathy, clear communication, and follow-up to ensure satisfaction.
- Describe your experience with troubleshooting a complex scientific instrument. What steps did you take?
- How do you prioritize tasks when managing multiple customer requests in a territory?
- Have you ever had to train a customer on a new instrument? How did you ensure they understood?
- How do you handle situations where a customer is dissatisfied with service?
- What do you know about TA Instruments' product range and its applications?
职位点评
64
综合评分
Meaningful field service role with global leader in life sciences, requiring technical expertise and customer focus, with moderate compensation and work-life balance trade-offs.
更适合这类人
This role is best suited for candidates who value meaningful work in life sciences and are comfortable with a field-based lifestyle involving frequent travel.
表现最好
使命价值
相对薄弱
工作生活
薪资福利60
成长发展70
工作生活50
使命价值75
薪资福利
60中等
The salary is not disclosed but based on market rates, it is likely competitive for Taiwan. No explicit benefits are mentioned in the JD, but as a large multinational, standard benefits may apply.
薪资信号未披露（AI估算：13K-22K/月）
成长发展
70中等
The role involves working with modern scientific instruments (TA Instruments suite) and offers exposure to diverse customer applications. However, no explicit growth or training programs are mentioned in the JD.
技术前沿主流现代技术
技术栈TA Instruments、DSC、TGA、DMA、TMA、SDT、Rheometer、TRIOS
业务类型ambiguous
工作生活
50较低
The position is field-based with required travel within the territory and occasional international travel. No explicit WLB signals are mentioned, and the travel requirement may impact work-life balance.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
75中等
Waters is dedicated to life sciences and diagnostics, contributing to medicine, food safety, and patient outcomes. The role directly supports customer success in these fields, providing a sense of purpose.
行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号enable customer success、improve lives worldwide
创新程度稳健跟随主流
Watch Jobs