宜家
Partner Relationship Specialist/租户关系专员
Partner Relationship Specialist/租户关系专员
发布于 5 个月前普通员工/个人贡献者
无锡市
中级经验
全职员工
仅现场办公
学历未注明
销售与零售
创新项目管理
可持续发展
合同管理
商业数据分析
客户行为分析
行业最佳实践
商业租赁策略
租户关系管理
AI 估算 · 10k–18k
该职位在零售巨头企业，需要商业分析、关系管理和项目管理等综合能力，在无锡市场具备竞争力，薪资水平反映其专业价值。
职位详情
关于这个职位
作为宜家的租户关系专员，您将负责与商场内的商业合作伙伴（租户）建立并维护良好的关系，确保租赁策略与客户需求和商业目标一致
您需要协调租户的入驻、搬迁和日常运营，分析市场与竞争对手，并推动创新项目，以提升商场整体的商业表现和客户体验
最低要求
Synergy Leasing – Able to create synergies among tenants that ensures a complementary offer for the customers.
Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
Industry best practice: Knowledge of how to explore industry best practice, process it and apply it in action as well as sharing with IKEA.
Customer experience: Understanding the desired relationship at individual touchpoints
Organizational Capabilities. Be able to manage all the document flow with our partners ensuring a efficient and fast negotiation flow.
Innovation selling - Knowledge of sales steering methods and tools to draw co-workers, decision makers, partners, stakeholders and final customers 'attention to prioritized products and/or ideas to reach innovative project commercial goals.
工作职责
In cooperation with Partner Relationship Manager drive the development, implementation and follow-up of the long-term Leasing strategy for the Meeting Place. Ensure that the Leasing Strategy reflects the business priorities and customer needs, as well as uniqueness of the Meeting Place and is consistent with the defined customer journey.
Drive Income part Budget/Estimations planning processes together with Partner Relationship Manager
Engage with our partners to improve the sustainability performance of the Meeting place (including fit out, operations and community engagement), communicate the vision and benefits of our sustainability agenda and encourage partners to inspire & enable our visitors to lead more healthy and sustainable lifestyles.
Drive visitation to IKEA and secure sustainable cross-visitation and spontaneous visitation to IKEA Store being together and acting as a one team within the responsibilities
In close cooperation with people in the centre’s manager/leader create a great place to work for tenants & other commercial partners working in the by implementing competence development activities, learning offer, creating tenants & partners space
Support partners with on boarding, re-location & re-clustering being responsible for control of tenants move-in, move-out and fit out processes
Manage the day to day relationship with partners, ensuring that operational issues are addressed to the relevant function in the meeting place and take control over the status. Ensure that all documentation related to partners is updated and compliant. Manage the flow of contract signing with our partners, from the signing of the contract to the archiving.
Analyse competitors (including Meeting places) and city activities, actively seek innovative ideas, find and implement best practices and create unique events in terms of commercial offers & partners, local brands and rising stars.
Together with the Partner Relationship manager ensure that all the information regarding the centre’s performance (Management report, footfall, Sales, etc), as well as the Partners (rent discounts, Break clauses, operational incidents) is being reported accordingly and the information is readily available when necessary.
Cooperate with Accelerator Hub, New Income Streams Implementation Teams and/or other internal and external partners in order to identify and implement innovation projects in the Meeting Place, striving to achieve latest, unique and relevant partner concepts to the Meeting Place.
Ensure that the commercialization activities evolve with and keep pace with technology, in order to strive and be the pioneer on each local market, as well as accumulate and share best practices & lessons learnt with and from other Meeting places.
Work with range & visual merchandising of the Partners in order to provide the relevant and inspiring offer for customers, increase partners sales and improve overall commercial performance
AI 洞察
优缺点分析
优点
- 平台优势：在全球知名零售巨头工作，能接触成熟的商业体系和国际化视野
- 技能复合：岗位涉及商业分析、关系管理、项目运营等多方面，有利于培养综合商业能力
- 行业稳定：零售业需求稳定，且可持续发展是行业趋势，岗位前景较好
- 快速学习：需要不断了解市场趋势、新技术应用和行业最佳实践，保持知识更新
- 适合具备商业敏感度、喜欢与人打交道、并希望在零售或商业地产领域长期发展的求职者
缺点 / 挑战
- 多方协调：需要同时应对租户、内部多个部门的需求，沟通协调压力较大
- 指标压力：背负提升客流、商业表现等具体指标，需要持续产出业绩
角色解读
- 纵向发展：可晋升为Partner Relationship Manager，负责更广泛的商业伙伴关系或区域管理
- 横向拓展：转向商业发展、市场策略或零售运营管理等相关领域，积累综合商业管理经验
- 负责与商场内商业合作伙伴（租户）的日常关系维护与合同流程管理，确保运营顺畅
- 分析市场、竞争对手及客户行为，制定并执行长期租赁策略，以提升商场客流和商业表现
- 推动可持续发展与创新项目落地，协调内外部资源，为租户和顾客创造独特的商业体验
- 商业洞察与数据分析能力：能够分析客户行为、市场趋势和商业数据，支持决策
- 关系管理与沟通协调能力：擅长与租户、内部团队及管理层沟通，解决运营问题
- 项目管理与策略规划能力：能够推动创新项目，制定并跟进租赁策略和预算计划
申请策略
- 深入了解宜家的商业模式、价值观及其在可持续发展方面的举措，在申请中体现文化契合度
- 准备具体案例，说明自己如何解决过复杂的协调问题或推动过商业改进项目
- 突出与商业伙伴关系维护、合同管理或客户服务相关的具体经历和成果
- 展示数据分析、市场研究或商业策略规划方面的项目经验或技能
- 如有零售、地产或相关行业的实习或工作经历，应重点描述并量化业绩
- 提前学习基础的数据分析工具（如Excel高级功能）和商业分析框架
- 了解零售行业趋势、可持续发展理念及商业地产运营的基本知识
面试指南
- 使用STAR法则（情境、任务、行动、结果）来结构化回答行为问题，确保逻辑清晰
- 在回答策略或分析类问题时，先阐述分析框架或核心原则，再结合具体假设或案例展开
- 展现以客户和商业结果为导向的思维，同时体现团队合作和跨部门沟通的能力
- 请分享一个你成功处理合作伙伴关系冲突或复杂谈判的经历
- 你如何分析商场客流数据或销售数据来提出商业改进建议？
- 如果让你策划一个吸引本地顾客的商场活动，你会考虑哪些因素？
- 你如何看待可持续发展在商业运营中的作用？有无相关经验？
- 当你需要协调多个内部部门共同完成一个项目时，你的工作方法是怎样的？
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