· Sales Performance: Acquire new contract customers and maintain renewing clients, achieve personal sales targets, and contribute to team sales goals.
· Lead Identification & Qualification: Conduct market research to identify potential customers and understand their needs/preferences; generate leads via cold calls, emails, social media and other channels. · Customer Relationship Management: Build and maintain sustainable customer relationships to ensure ongoing satisfaction and loyalty. Provide excellent customer service by promptly responding to inquiries and resolving issues/concerns. Conduct regular follow-ups to meet customer needs and identify cross-selling or upselling opportunities. · Proactive Customer Engagement: Take the initiative to contact customers, strengthen the relationship between customers and the company, and address customer issues in a timely manner to maximize customer satisfaction. · New Customer Acquisition: Continuously develop new customers and understand the diverse needs of different clients. · Sales Reporting & Analysis: Accurately record sales activities and outcomes. Analyze sales data to identify trends and areas for improvement. · Adaptability & Problem-Solving: Adapt to changes in the sales environment, handle objections from potential customers, resolve customer issues, and provide solutions that meet their needs. · CRM System Usage: Use the Customer Relationship Management (CRM) system to manage potential customers, track sales activities, and report performance.