默克生命科学
Engineer Field Services - Toscana 1
Engineer Field Services - Toscana 1
发布于 4 天前普通员工/个人贡献者
Milano, Milan, Italy
中级经验
全职员工
仅现场办公
本科
English
Maintenance
Biomonitoring
Crm (Service Max)
Customer Training
AI 估算 · 20k–30k
海外大厂Field Service职位，需频繁出差，薪资在意大利属中等水平，结合技术要求和公司规模估算。
职位详情
关于这个职位
As a Field Service Engineer at Merck, you will install, maintain, and repair biomonitoring equipment at customer sites in Italy. You act as the key interface between customers and internal teams, promoting service solutions and providing training. This role requires extensive travel (85%) across Italy and occasional Western Europe, offering a dynamic work environment.
最低要求
You are preferably located in the central part of Italy (Tuscany). A completed vocational training or bachelor’s degree in Technical Professions with preferred practical experience as Field Service Engineer. Good level of English and Italian to communicate in a professional manner. Good knowledge in digital literacy (Word/Excel/CRM) & experienced in project management. Willingness to travel, at least 85% of the time. A valid Italian driving license is mandatory. Ability to work independently and develop personal initiatives with strong interpersonal and problem-solving skills.
工作职责
Your Role: As a Field Service Engineer, you will be responsible for the maintenance and repair of the Biomonitoring equipment at the customer site. You act as the interface between customers and internal departments to develop business opportunities by promoting service activities, products, and solutions. You will install, repair, and maintain an extensive variety of products and equipment. You will identify, analyze, and repair product failures. You will recommend which products or services would best fit customer’s needs and provide trainings to customers. You will perform service activities that align with all applied regulations (EHS) and advise customers on this topic. You will follow current company procedures and SOPs/guidelines. You will update timely the CRM (Service Max) and report regularly to the Management. You will order and replace parts as needed. You will handle own spare parts in stock & car to enhance first time fix rate without impacting the non-moving parts' list. Besides that, you will also be involved with other duties aligning with the company strategy.
AI 洞察
优缺点分析
优点
- Work for a global leader in science and technology with strong brand recognition and career stability.
- Gain hands-on experience with advanced biomonitoring equipment, building niche technical expertise.
- Autonomous work with high travel variety, exploring different locations in Italy and occasionally Western Europe.
- High travel requirement (85%) may lead to work-life balance difficulties and time away from home.
- On-call responsibilities and need to quickly diagnose and repair equipment under pressure.
- Requires fluency in both Italian and English, plus strong interpersonal skills to manage customer relationships.
- This role suits a technically skilled, independent, and customer-oriented engineer who enjoys travel and hands-on problem-solving in a field environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior field service engineer or team lead, managing a region or mentoring junior engineers.
- Move into service management, overseeing field operations and customer relationships in a larger territory.
- Transition to product specialist or technical trainer roles within the company's lifecycle services division.
- Install, maintain, and repair biomonitoring equipment at customer sites, ensuring optimal performance.
- Act as the primary point of contact between customers and internal departments, identifying business opportunities and promoting service solutions.
- Provide on-site training to customers on equipment usage and maintenance, and perform service activities in compliance with EHS regulations.
- Technical knowledge in biomonitoring or similar equipment repair and maintenance.
- Strong communication skills in both English and Italian for professional interactions.
- Proficiency in digital tools (Word, Excel, CRM) and project management experience.
- Ability to travel extensively (85%) and work independently with a valid Italian driving license.
申请策略
- Tailor your cover letter to demonstrate your willingness to travel extensively and your passion for customer-facing technical roles.
- Research Merck's Life Science division and mention specific products or solutions you admire.
- Emphasize hands-on experience with maintenance and repair of scientific or medical equipment, especially biomonitoring systems.
- Highlight bilingual proficiency (English and Italian) and any international work or travel experience.
- Showcase project management skills and familiarity with CRM tools like Service Max.
- Brush up on CRM software (Service Max) and digital literacy in Excel/Word if not already proficient.
- Consider obtaining additional certifications in biomonitoring or EHS regulations to stand out.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions to structure your answers clearly.
- For technical questions, demonstrate systematic troubleshooting steps: identify problem, analyze root cause, implement fix, and verify performance.
- Emphasize customer-centric approach: listening, empathy, and proactive communication.
- Describe a time you repaired a complex piece of equipment under tight time constraints.
- How do you prioritize tasks when managing multiple customer sites simultaneously?
- How would you handle a situation where a customer is dissatisfied with the service provided?
- Explain your experience with EHS regulations and how you ensure compliance in field work.
- Why are you interested in working for Merck and in particular this field service role?
匹配度报告
69
综合匹配度
Global company, socially impactful role, high travel demands, solid career growth.
适合人群
This role is best suited for a motivated engineer who finds purpose in healthcare technology and does not mind extensive travel.
最强匹配
使命价值匹配
最弱匹配
工作生活匹配
薪资福利70
成长发展80
工作生活40
使命价值85
薪资福利匹配
70中等
The salary is competitive for the Italian market, and Merck offers standard benefits for a large multinational. However, the job does not explicitly mention bonuses or stock options.
薪资信号未披露（AI估算：20K-30K/月）
成长发展匹配
80较高
The role provides strong technical skill development in biomonitoring and customer service, with potential to grow into senior or managerial positions.
技术前沿主流现代技术
技术栈Biomonitoring、CRM (Service Max)、Project Management
业务类型profit_center
工作生活匹配
40较低
High travel requirement (85%) significantly impacts work-life balance. The job is field-based with no remote work option, and travel is mostly within Italy.
工作模式仅现场办公
办公地点海外（不适用）
加班情况未提及（无法判断）
使命价值匹配
85较高
Merck's mission to enrich lives through science and technology is inspiring. The role directly supports healthcare and life science customers, contributing to patient well-being.
行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号enrich people’s lives、champion human progress
创新程度积极采用新技术
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