Regional HR Operations Leadership • Lead HR operations across Spanish-speaking LATAM countries (e.g., Mexico, Colombia, Chile, Peru, Argentina, Costa Rica). • Own end-to-end HR operational processes, including employee lifecycle, employee inquiries, time off & attendance, benefits managements • Ensure consistent high service quality delivery and high employee experience. 2. Policies, Controls & Risk Management • Develop, maintain, and enforce HR operational policies, SOPs, and internal controls. • Monitor regulatory changes in Spanish-speaking LATAM and assess HR operational impact. • Support internal and external audits related to HR compliance. 3. HR Systems & Process Optimization • Own employee data governance, ensuring data accuracy and integrity across countries. • Drive standardization, automation, and continuous improvement of HR operational processes. • Partner with HRIT on system enhancements, integrations, and new country rollouts. 4. Vendor & Stakeholder Management • Manage relationships with external vendors (benefits brokers/vendors, HR service providers). • Define SLAs, monitor performance, and lead vendor optimization initiatives. • Act as a key operational partner to HRBPs, Talent, Total Rewards, Legal, and Finance teams etc. 5. Team Leadership & Capability Building • Lead, coach, and develop regional HR operations team members. • Build strong operational discipline, service mindset, and compliance awareness. • Provide subject-matter expertise and escalation support for complex employee cases.