A. Technical Leadership & Application Excellence — 50%
Serve as the senior application authority for all BNS instrumentation, with particular depth in AFM and Nano Indentation systems.
Develop, optimize, and document complex customer-specific application protocols — establishing standards that are adopted across the service organization.
Lead proof-of-concept demonstrations on non-standard, challenging samples for prospective and existing customers, often involving novel experimental design.
Produce high-quality application notes, technical reports, and user/applications training materials that elevate the technical brand of BNS in China.
Evaluate and qualify new instrument accessories, software modules, and application workflows prior to customer deployment.
B. Advanced Instrument Support & Troubleshooting — 30%
Own the most complex electro-mechanical and software instrument issues: diagnose root causes across hardware, firmware, control systems, and application software stacks.
Design and execute structured troubleshooting protocols; document solutions and feed lessons learned back into team knowledge bases.
Provide remote and on-site advanced support for issues that exceed standard service engineer escalation thresholds.
C. Customer Empowerment & Training — 15%
Design and deliver advanced training programs for customers and internal engineers — covering theory of operation, advanced applications, and best-practice workflows.
Act as technical coach and mentor to junior and senior field engineers within the China service organization.
Lead customer technical review meetings and present findings to audiences ranging from lab technicians to C-level executives.
D. Strategic Projects & Continuous Improvement — 5%
Lead or participate in cross-functional projects to improve service efficiency, instrument reliability reporting, or customer onboarding workflows.
Collect and synthesize field observations into structured inputs for BNS product management and R&D roadmapping cycles.
Contribute to the development and continuous improvement of BNS China's technical service standards and methodologies.