蔡司
Senior Service Engineer
Senior Service Engineer
发布于 2 天前普通员工/个人贡献者
Hsinchu City, Taiwan
中级经验
全职员工
仅现场办公
大专
English
TOEIC
CMM
Troubleshooting
Maintenance
Customer Service
AI 估算 · 12k–18k
Based on industry standards for senior field service engineers in Taiwan, considering ZEISS's global brand and equipment complex
职位详情
关于这个职位
This Senior Service Engineer role at ZEISS involves providing technical field service for Coordinate Measuring Machines (CMM) in Hsinchu, Taiwan. You will handle installation, troubleshooting, maintenance, and customer training, while ensuring high customer satisfaction. The position requires mechanical and electronic aptitude, strong communication skills, and willingness to travel.
最低要求
College or above degree in industry technology relevant. Major in mechanical or optics is preferred. • TOEIC Listening & Reading score >550 • 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems • Microsoft operating system knowledge is required • Be able to function independently, be self-motivated and yet be part of a team. • Good command of written and spoken English • Willingness to travel domestic and internationally.
工作职责
Work and perform in compliance with company's regulations and requests. • Perform Technical Field Service activities - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User Training / Customer Training - Providing sales support - All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned
优先资格
Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus. • Familiar with illumination is a plus
AI 洞察
优缺点分析
优点
- Work with advanced metrology equipment from a world-leading optics company.
- Gain deep technical expertise in CMM and industrial measurement.
- Develop strong customer relationship and problem-solving skills.
- Opportunity for domestic and international travel.
- High travel requirement may affect work-life balance.
- Pressure from critical customer issues and on-site troubleshooting.
- Need to stay updated with evolving equipment and technologies.
- This role is ideal for experienced field service engineers who enjoy hands-on technical work, customer interaction, and are comfortable with frequent travel.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Senior Field Service Engineer or Team Lead.
- Transition into application specialist or technical training roles.
- Move into service management or product support management.
- Install and commission coordinate measuring machines at customer sites.
- Troubleshoot, repair, and perform preventive maintenance on equipment.
- Conduct user training and provide technical support to customers.
- Coordinate with internal teams for spare parts and escalate issues.
- Strong mechanical and electronic troubleshooting skills.
- Excellent customer service and communication abilities.
- Proficiency in English (TOEIC >550) and Microsoft OS.
- Ability to work independently and travel frequently.
申请策略
- Tailor your resume to show both technical and customer service strengths.
- Prepare examples of complex troubleshooting scenarios you have resolved.
- Detail your experience with installing and troubleshooting industrial electronics or machines.
- Highlight any CMM-specific experience or familiarity with illumination systems.
- Emphasize customer service achievements and language proficiency (English).
- Include any technical certifications or specialized training.
- Refresh knowledge of coordinate measuring machines and metrology software.
- Improve English communication skills, especially technical documentation.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Show a structured approach: diagnosis, plan, execution, follow-up.
- Emphasize customer focus and technical precision.
- Describe a challenging on-site repair you handled and how you resolved it.
- How do you prioritize tasks when multiple customers need support?
- Explain a time you had to train a customer on a complex piece of equipment.
- What experience do you have with coordinate measuring machines?
- How do you ensure safety and compliance during field service?
匹配度报告
60
综合匹配度
Technically rewarding field service role with global travel, but limited work-life balance and no explicit career growth pathways.
适合人群
This role suits candidates who prioritize technical skill development and enjoy field work over a stable 9-to-5 routine.
最强匹配
成长发展匹配
最弱匹配
工作生活匹配
薪资福利65
成长发展75
工作生活40
使命价值60
薪资福利匹配
65中等
Salary is competitive for the industry but not disclosed. Benefits are not mentioned in the JD, and the position is full-time with potential for overtime.
薪资信号面议 (12K-18K/月)
成长发展匹配
75中等
The role offers strong technical skill development in metrology and field service, with exposure to advanced equipment. However, no explicit promotion or training programs are mentioned.
技术前沿主流现代技术
技术栈Coordinate Measuring Machine、Troubleshooting、Field Service
业务类型ambiguous
工作生活匹配
40较低
The job requires frequent travel (domestic and international) and on-site work, which may impact work-life balance. No mention of flexible hours or remote work.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值匹配
60中等
Working for ZEISS, a leading optics company, provides a sense of purpose in enabling precision manufacturing. The role directly impacts customer production quality.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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