汇丰
Senior Loans Sales Officer
Senior Loans Sales Officer
发布于 7 个月前普通员工/个人贡献者
Kowloon Bay, Kowloon, Hong Kong
中级经验
全职员工
仅现场办公
大专
销售与零售
Customer Service
Mortgage
Retail Banking
Card Loan
Consumer Assets
Credit Card
Personal Loan
AI 估算 · 30k–50k
香港银行资深贷款销售岗位，薪资水平中等偏上，含13薪。
职位详情
关于这个职位
This role involves telemarketing consumer loan products (credit cards, personal loans, mortgages) for Hang Seng Bank. You will achieve sales targets, handle customer inquiries, and assist in resource allocation to optimize team productivity. Requires retail banking or call centre experience and strong sales orientation.
最低要求
Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered; Proven experience in Retails Banking, Call Centre or Telemarketing business; Strong sales and customer service orientation, with ability to work under pressure; Proficiency in both English and Chinese, with proficiency in Putonghua an advantage; High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
工作职责
Achieve sales target by performing telemarketing activities in selling consumer assets products including Credit Card, Card Loan, Mortgage, Personal Loan, OD, etc. Timely response to customer feedbacks in efficient and professional manner. Assist team head to review and allocate resources so as to optimize team productivity. Coordinate and liaise with relevant parties to ensure smooth implementation of various projects. Contribute to achieving the section’s service and sales objectives.
AI 洞察
优缺点分析
优点
- Work for a reputable bank with a strong brand in Hong Kong.
- Gain expertise in a variety of consumer lending products.
- Competitive compensation and career development opportunities.
- Stable working environment with a focus on service excellence.
- High-pressure sales targets that require consistent performance.
- Telemarketing role may involve repetitive tasks and customer rejection.
- Requires flexibility to work in a call centre environment.
- Individuals with strong sales drive and customer service experience who thrive in a target-oriented, team-based environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Loans Sales Manager or other supervisory roles within the Customer Contact Centre.
- Move into broader banking product sales or relationship management positions.
- Opportunities for cross-functional training and career development within Hang Seng Bank.
- Conduct outbound telemarketing to sell consumer loan products such as credit cards, personal loans, and mortgages.
- Handle customer inquiries and feedback in a professional and timely manner.
- Assist team head in reviewing and allocating resources to improve team productivity.
- Coordinate with internal departments to ensure smooth project implementation.
- Proven experience in retail banking, call centre, or telemarketing.
- Strong sales and customer service orientation with ability to work under pressure.
- Proficiency in English, Chinese, and preferably Putonghua.
- Customer-centric mindset and dedication to service quality.
申请策略
- Tailor your CV to emphasize sales results and customer service metrics.
- Research Hang Seng's product offerings and be prepared to discuss how you can contribute to their sales objectives.
- Emphasize telemarketing or call centre sales achievements with concrete numbers.
- Highlight knowledge of consumer loan products (credit cards, mortgages, personal loans).
- Showcase language proficiency (English, Chinese, Putonghua) and customer-centric attitude.
- Include any experience in resource allocation or team coordination.
- Enhance Putonghua proficiency if not fluent.
- Study consumer lending regulations and product features in Hong Kong.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your responses.
- Quantify your achievements (e.g., 'increased sales by 20% over 6 months').
- Demonstrate customer-centric thinking by linking your actions to positive customer outcomes.
- How do you handle rejection during telemarketing calls?
- Describe a time you exceeded a sales target. What strategies did you use?
- How do you prioritize multiple sales campaigns simultaneously?
- Explain how you would upsell a credit card to a customer calling for a different product.
- What do you know about Hang Seng's consumer loan products?
职位点评
62
综合评分
Stable bank sales role with good growth opportunities but limited flexibility and high pressure.
更适合这类人
Candidates prioritizing career growth and competitive pay in a stable banking environment, with less emphasis on work-life balance.
表现最好
成长发展
相对薄弱
工作生活
薪资福利70
成长发展75
工作生活50
使命价值55
薪资福利
70中等
The JD mentions competitive compensation packages but no specific numbers, indicating moderate salary competitiveness for Hong Kong banking role. Benefits are not detailed.
薪资信号未披露（AI估算：30K-50K/月）
成长发展
75中等
The JD emphasizes career development opportunities and a dynamic working environment, but does not specify training programs or promotion paths. Growth potential exists but is not explicitly guaranteed.
技术前沿非技术岗（不适用）
成长机会career development opportunities、good career development opportunities
业务类型profit_center
工作生活
50较低
The role is primarily office-based in Kowloon Bay, with no mention of remote work or flexible hours. Work-life balance signals are absent, and the sales-target nature may involve overtime.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
55较低
The banking industry is stable but not high-growth; the role focuses on sales rather than social impact. Innovation is limited to following established products.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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