汇丰
Supplied Services Manager
Supplied Services Manager
发布于 2 个月前普通员工/个人贡献者
Taipei, Taipei City, Taiwan
高级经验
全职员工
仅现场办公
本科
供应链、采购与物流
KPI
SLA
MS Office
Process Improvement
Procurement
Compliance
Risk Management
Customer Service
AI 估算 · 25k–40k
基于跨国银行行业标准及岗位经验要求估算，台北地区供应商管理经理薪资水平。
职位详情
关于这个职位
This role manages vendor relationships for outsourced services such as transactional correspondences, self-service terminals, and cash handling at HSBC. The job holder ensures operational risk awareness, internal control compliance, and drives process improvements to enhance customer experience and efficiency. It requires strong vendor management experience and banking operations knowledge.
最低要求
Bachelor degree or above, major in Banking Business relevant field is preferred
At least 5 years Vendor Management experiences
General banking operations knowledge
Sufficient MS Office skill, including Word, Excel, PowerPoint
Well social connection, communication, teamwork, independent problem resolution skill and personality
Proficient in Mandarin, and conversational in English speaking and writing
工作职责
The job holder is to provide "vendor relationship management" capability, centrally managing and controlling the outsourced services of outgoing transactional correspondences, self-service terminals, cash handling, card embossing and logistics…etc.
The job holder has to maintain awareness of operational risk and minimize the risk via support from Procurement, ISR, Legal & Compliance, ERM, and BRCM / CCO risk management team.
Internal Control: to comply with HSBC internal standards and controls, including the timely implementation remediate actions of internal and external audit points together with any issues raised by regulators, to implement the Group Policy, to be aware of the Operational Risks associated with their role, and to ensure all actions were taken account of the likelihood of operational risk occurrence during their employment with HSBC.
Participate/drive projects with relevant stakeholders for better customer experience, cost savings and streamlining.
Improve process efficiency and monitor contractual SLA/KPI to meet regulatory obligation.
Drive vendors to perform their duties with high quality.
Timely resolution of customer issues and complaints, tracking and proactively prevention complaints as well as incidents.
Enhance skills and cooperate with SME (Subject Matter Expert) in outsourced services scope to ensure risk mitigation.
Ensure the highest degree of accuracy and reduce errors and operational losses.
优先资格
Professional License includes Proficiency Test for Internal Control and Financial Sense and Ethics
AI 洞察
优缺点分析
优点
- Work for a prestigious multinational bank with global exposure.
- Role offers diverse responsibilities spanning vendor management, risk, and process improvement.
- Opportunity to develop deep expertise in banking operations and compliance.
- Requires managing multiple stakeholders and complex vendor relationships.
- Must stay updated on regulatory changes and ensure strict compliance.
- High attention to detail needed to minimize operational losses.
- This role is ideal for experienced vendor management professionals with banking knowledge who thrive in a structured, risk-conscious environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior vendor management roles or broader operational leadership positions within the bank.
- Develop expertise in risk and compliance, potentially moving into risk management or procurement functions.
- Opportunity to lead larger projects and manage strategic vendor partnerships.
- Manage vendor relationships for outsourced services including correspondence, self-service terminals, and cash handling.
- Monitor operational risk and ensure compliance with internal policies and regulatory requirements.
- Drive process improvements and manage SLA/KPI to enhance efficiency and customer experience.
- Strong vendor management and banking operations knowledge.
- Excellent communication, teamwork, and problem-solving skills.
- Proficiency in MS Office and bilingual in Mandarin and English.
申请策略
- Tailor your resume to show strong stakeholder management and problem-solving abilities.
- Research HSBC's operational structure and recent initiatives to demonstrate genuine interest.
- Emphasize at least 5 years of vendor management experience, preferably in banking or financial services.
- Highlight specific achievements in process improvement, SLA management, and risk mitigation.
- Detail experience with compliance and internal control frameworks.
- If lacking banking operations knowledge, consider taking relevant courses or certifications.
- Enhance English conversational skills if not already proficient.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure responses.
- Highlight risk-awareness and collaboration with cross-functional teams like Legal and Compliance.
- Quantify results where possible (e.g., cost savings, error reduction).
- Describe a time you managed a difficult vendor relationship.
- How do you ensure compliance while driving efficiency?
- What experience do you have with SLA/KPI monitoring?
- How would you handle a customer complaint related to an outsourced service?
- Explain a process improvement you led in your previous role.
职位点评
58
综合评分
Stable role at a global bank with focus on vendor management, moderate growth potential, and standard office work environment.
更适合这类人
This role is best suited for candidates prioritizing stability and purposeful work in a reputable organization, with less emphasis on high compensation or rapid career advancement.
表现最好
使命价值
相对薄弱
薪资福利
薪资福利50
成长发展55
工作生活60
使命价值65
薪资福利
50较低
Salary not disclosed, but the role at a large global bank typically offers competitive compensation and benefits package typical for managerial level in Taipei.
薪资信号未披露（AI估算：25K-40K/月）
成长发展
55较低
The role provides opportunities to develop vendor management and banking operations skills, but no clear promotion path or training mentioned.
技术前沿非技术岗（不适用）
业务类型ambiguous
工作生活
60中等
Office-based role in Taipei with no mention of remote work or flexible hours; likely standard banking hours.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
65中等
Working for a major international bank contributes to stability in the financial system, with focus on customer service and efficiency.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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