汇丰
AVP Processing
AVP Processing
发布于 27 天前中层管理(经理/总监)
广州市
高级经验
全职员工
混合式弹性办公
本科
运营管理
客户服务
团队领导
流程优化
风险管理
运营管理
成本控制
国际贸易
反洗钱
Icc
AI 估算 · 25k–45k
银行中高层管理岗，资深经验要求，薪资具有竞争力，市场稳定。
职位详情
关于这个职位
该职位是汇丰银行全球服务中心的运营管理岗，负责领导国际贸易操作团队，确保高效、合规的服务交付
您将管理大型团队，驱动运营绩效，优化流程并降低风险，是连接业务目标与执行的关键角色
适合资深国际贸易专家向管理层发展
最低要求
+ years experience in International Trade operations
Strong International Trade experience and background required and in depth working knowledge of ICC Publications as UCP/URC/ISBP/URR and ICC opinions.
Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
Strong logical thinking and decision making skills with good customer orientation mindset.
Ability to maintain control, direction and motivation in an ever-changing environment.
Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels.
Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment.
Proven experience in communicating and implementing overall strategic goals.
Proven experience of process re engineering and production management skills.
工作职责
Maintain and improve the delivery of 'superior' customer service by actively driving operational performance, (meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks).
Manage GSC/BS resources effectively to meet strategic objectives of the business.
To ensure 'Knowledge retention' in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.
Ensure that the customer is at the heart of everything we do both personally and as an organisation
Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the GSC/BS teams meet all Performance Level Agreements including standards in quality
Provide support to other GSC/BS teams, as directed to meet the wider Global needs of the trade business.
Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.
Lead a highly motivated and skilled team, which meets the business objectives.
Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business
Support other Business Service initiatives in driving operational change programmes.
To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
To continually re-assess the operational risks inherent in the business donor Group companies.
Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure
To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management
To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
AI 洞察
优缺点分析
优点
- 全球顶级银行平台，职业发展空间大，积累跨文化管理经验
- 领导大型团队，锻炼战略规划与执行能力
- 混合办公模式，工作灵活性高
- 接触国际业务，视野广阔，专业深度持续提升
- 国际贸易法规频繁更新，需要持续学习
- 跨文化沟通与协调，需适应不同业务伙伴的期望
- 适合拥有多年国际贸易操作经验、渴望向管理层转型，且具备良好领导力和抗压能力的专业人士
缺点 / 挑战
- 工作压力大，需处理复杂交易和紧急问题，对决策质量要求高
角色解读
- 可晋升为VP级高管，负责更大区域的运营或风险管理
- 横向转型至其他金融运营领域，如贸易融资、供应链金融
- 深耕国际贸易成为行业专家，参与政策制定或咨询
- 领导国际贸易操作团队，确保日常交易处理高效、合规，达成服务水平协议
- 推动团队绩效，通过流程优化降低运营成本和控制风险
- 与业务伙伴密切合作，提升客户满意度，平衡成本与服务质量
- 制定并实施员工培训与发展计划，建立职业晋升框架
- 深厚的国际贸易知识，精通UCP/URC/ISBP等ICC规则
- 出色的团队领导力，能带领大型团队应对复杂操作环境
- 优秀的沟通与谈判能力，能在高压下平衡利益
- 逻辑思维和决策能力，以客户为导向推动改进
申请策略
- 了解汇丰全球运营战略，在面试中展现对业务目标和价值观的认同
- 准备2-3个领导力案例，用STAR法详细说明挑战、行动和结果
- 突出国际贸易操作的具体经验，特别是处理复杂交易的案例
- 强调团队管理和流程优化的成果，如降低成本、提高效率的具体数据
- 展示风险管理能力和合规意识，如反洗钱、内部控制经验
- 体现与业务伙伴协作的成功经历
- 复习最新ICC规则（如UCP 600），可参加相关认证
- 学习项目管理或精益六西格玛方法，提升流程再造能力
面试指南
- 使用STAR法：Situation, Task, Action, Result，突出量化成果
- 展现平衡思维：在压力下如何权衡各方利益
- 强调学习和适应能力：如何跟踪法规变化并付诸实践
- 请描述一次你领导团队处理紧急贸易交易的经历
- 如何平衡成本效率与服务质量？举例说明
- 你如何推动团队持续改进并保持员工积极性？
- 对UCP 600最新修订的理解是什么？
- 如何管理国际贸易中的操作风险？
职位点评
68
综合评分
银行中高层运营管理岗，稳定平台，注重团队领导和流程优化，混合办公，发展路径清晰。
更适合这类人
最适合重视管理晋升和专业成长、追求稳定平台和混合工作模式的求职者。
表现最好
成长发展
相对薄弱
薪资福利
薪资福利60
成长发展75
工作生活70
使命价值65
薪资福利
60中等
薪资未在JD中明确，但银行中高层职位通常具有竞争力的薪酬和福利，但由于未披露具体信息，补偿性动机满足程度一般。
薪资信号未披露（AI估算：25K-45K/月）
成长发展
75中等
JD明确提及职业发展框架和培训，成长路径清晰，但技术领域为传统国际贸易操作，创新性有限。
技术前沿传统/成熟技术
技术栈UCP、URC、ISBP、ICC、反洗钱
成长机会career progression plan、continually developing and training staff
业务类型cost_center
工作生活
70中等
混合办公模式提供一定灵活性，但JD未明确WLB信号，且银行运营岗可能偶有加班。
工作模式混合式弹性办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
65中等
银行业属于稳定成熟行业，社会影响力中性，职位本身使命感一般，但汇丰强调帮助客户实现目标。
行业发展稳定成熟行业
社会影响中性/一般
使命信号helping people to fulfil their hopes and realise their ambitions
创新程度稳健跟随主流
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