汇丰
Senior Associate Director, Technology Management
Senior Associate Director, Technology Management
发布于 2 小时前中层管理(经理/总监)
全职员工混合式弹性办公IT运维
IT运维
Itil
Itsm
Servicenow
事件管理
利益相关者沟通
运营韧性
风险合规
值不值得投
73综合评分
综合评分 73
稳定外资行、ITSM治理核心岗、混合办公、侧重流程合规与风险管控
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
4.8万
比IT运维中位数高
发布情况
新岗位 · 3 天前发布
公司情况
这家公司招聘很活跃
约 760 个在招 · 其中IT运维 2 个
市场机会
选择适中
广州 · IT运维 · 12 个在招
职位详情
关于这个职位
该职位主要负责汇丰广州科技团队的技术管理与IT服务治理工作
核心职责包括统筹区域重大事件应急响应、主导变更保障流程以及持续优化ITSM管理体系
需频繁对接全球跨职能团队与高层利益相关者，确保系统高可用性、合规性及服务连续性，并推动运营韧性建设
最低要求
Significant experience in IT service management, service operations or technology risk and control environments.
Proven experience leading major incident management in a complex, enterprise or regulated organisation.
Practical experience with change management, change assurance and ITSM governance.
Strong understanding of ITIL principles and service management best practice; ITIL certification is desirable.
Experience working with global, virtual and cross-functional teams.
Strong stakeholder management and communication skills, including the ability to engage senior leaders during high-pressure situations.
Ability to assess operational risk, prioritise competing demands and make clear, timely decisions.
Experience producing service metrics, risk reporting, control evidence and management information.
Strong organisational skills, with a disciplined approach to action tracking and governance.
Ability to work primarily within regional operating hours, with occasional flexibility for significant global incidents or governance activities.
工作职责
Lead the coordination and management of major and high-priority incidents during time-zone coverage.
Act as the regional point of contact for incident response, ensuring timely engagement of technical teams, service owners, business stakeholders and leadership.
Establish clear incident command, ownership, communications and escalation paths.
Ensure incidents are assessed, prioritized, progressed and resolved in line with agreed service management processes and service-level expectations.
Coordinate effective handovers between other global operating regions.
Provide concise, timely and accurate updates to stakeholders throughout the incident lifecycle.
Support post-incident reviews, ensuring root-cause analysis, lessons learned and remedial actions are completed.
Identify recurring issues and trends, and work with relevant teams to reduce repeat incidents and improve service resilience.
Lead or support change assurance activities across department.
Review planned changes for risk, impact, implementation readiness, testing, rollback arrangements and stakeholder communication.
Work with Change Advisory Boards, Change owners and technical teams to ensure changes meet required governance standards.
Monitor change outcomes, including failed, unauthorized or emergency changes, and drive corrective actions where required.
Promote a balanced approach that enables delivery while protecting service stability, regulatory obligations and customer outcomes.
Support the development, implementation and continuous improvement of ITSM processes, standards and controls.
Ensure service management activities are appropriately documented, evidenced and aligned with internal risk and compliance requirements.
Maintain effective governance over incident, problem, change, request, knowledge, service level and configuration management practices, as applicable.
Prepare management information, risk reporting and service performance insights for regional and global stakeholders.
Track control actions, audit findings, process exceptions and remediation activities through to closure.
Partner with Risk, Compliance, Audit, Technology Control and service management teams to support reviews and regulatory commitments.
Contribute to operational resilience, service continuity and control improvement initiatives.
Build strong working relationships with technology teams, service owners, business representatives and leadership across regions.
Coordinate activities across geographically distributed teams, encouraging consistent processes and clear accountability.
Represent the region in global ITSM forums, governance meetings and service reviews.
Facilitate communication between operational teams and senior stakeholders, translating technical issues into clear business impact and actions.
Encourage knowledge sharing and consistent adoption of ITSM standards across regions.
优先资格
ITIL 4 Foundation or higher.
Experience with recognized ITSM platforms such as ServiceNow or equivalent.
Experience in financial services, banking or another highly regulated industry.
Knowledge of operational resilience, technology risk, audit and regulatory control frameworks.
Experience leading post-incident reviews and service improvement programmes.
Familiarity with Agile, DevOps or technology delivery models.
AI 洞察
优缺点分析
优点
- 依托跨国银行平台，接触标准化、高规范的IT治理体系与全球协作网络
- 岗位处于技术与管理的交叉点，利于积累复合型领导力与行业稀缺的ITSM专家资质
- 混合办公模式提供较好的工作节奏自主性
- 需随时响应跨时区重大事件，高压期工作强度显著增加
- 适合具备扎实IT运维底座、擅长流程治理与跨文化沟通，且能在高压下保持冷静决策的中高级技术管理人才
缺点 / 挑战
- 强监管环境下流程合规压力较大，创新试错空间相对受限
- 全球化协调涉及多方利益博弈，沟通成本较高
角色解读
- 可向集团级IT服务治理负责人、首席运营官（COO）或数字化转型战略顾问方向发展
- 也可横向拓展至企业级风险管理、合规科技（RegTech）或全球交付中心管理岗位
- 负责区域级重大IT事件的全流程指挥与协调，确保故障快速恢复与有效交接
- 主导变更保障审查，平衡业务交付速度与系统稳定性及合规要求
- 持续优化ITSM流程体系，输出服务指标与风险报告，支撑全球治理会议
- 精通ITIL框架与ITSM最佳实践，熟练掌握ServiceNow等平台操作
- 具备强抗压下的危机决策力与高阶利益相关者沟通能力
- 熟悉金融/强监管行业的审计合规要求与运营韧性标准
申请策略
- 提前研究汇丰近年数字化转型动向与亚洲区科技战略
- 准备1-2个完整的高压事件处置SOP案例，体现结构化思维与闭环管理能力
- 突出主导过的大型事件复盘与根因分析案例，量化服务可用性提升比例与变更成功率
- 强调ITIL认证背景及ServiceNow等平台的深度配置/管理经验
- 展示跨部门/跨区域协调成果与合规审计通过记录
- 补充学习ITIL 4最新实践与DevOps融合方法论
- 强化数据可视化与BI工具使用，提升服务指标汇报的商业洞察力
- 加强英语商务谈判与高管汇报技巧
面试指南
- 采用STAR法则（情境-任务-行动-结果）结构化叙述，重点突出指挥架构搭建、跨域协同机制、数据驱动决策与事后复盘闭环
- 强调合规底线与业务价值的动态平衡逻辑
- 请分享一次你成功主导的重大IT事件处置经历，你是如何建立指挥链并确保信息同步的？
- 在业务交付紧迫性与系统稳定性冲突时，你如何通过变更保障机制做出权衡决策？
- 面对全球分布的虚拟团队，你如何推动ITSM标准的一致落地与知识共享？
- 如何将技术层面的服务指标转化为高管能理解的业务影响与风险洞察？
- 梳理过往3个典型事件/变更管理案例，准备关键数据指标（如MTTR、变更成功率、SLA达成率）
- 复习ITIL 4核心实践与金融监管合规要点
职位点评
薪资福利72
成长发展82
工作生活68
使命价值65
薪资福利
72中等
跨国银行体系通常提供稳定的薪酬结构与完善的隐性福利，但JD未明确薪资范围与具体补贴项，整体满足程度处于市场合理区间。
薪资信号未披露（AI估算：3.5千–6.0万/月）
成长发展
82较高
岗位聚焦ITSM治理与运营韧性建设，接触主流金融科技风控体系，具备清晰的专业深化与管理晋升双通道。
技术前沿主流现代技术
技术栈ITSM、ServiceNow、ITIL、DevOps
业务类型cost_center
工作生活
68中等
明确标注混合办公模式，兼顾日常灵活性；但需覆盖全球时区并应对重大事件应急响应，存在阶段性高强度工作特征。
工作模式混合式弹性办公
办公地点未明确
加班情况明确要求弹性/高强度
使命价值
65中等
金融基础设施运维与合规管控具有基础社会价值，但岗位更侧重内部流程治理与风险控制，直接外部社会影响力中等。
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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