Performance Specialist, East Coast
发布于 4 小时前普通员工/个人贡献者
值不值得投
综合评分 74
Remote advisory role in automotive collision operations with a global industry leader, offering strong work-life flexibility and solid benefits.
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
4.5万
比客户成功中位数高
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
88 个在招
市场机会
选择面较广
客户成功 · 约 170 个在招
职位详情
关于这个职位
As a Performance Specialist, you will guide operational improvements and profitability for PPG's collision center customers on the East Coast. You will act as a trusted advisor to optimize shop workflows, enhance customer retention, and collaborate with sales teams to align service efforts with strategic goals.
最低要求
–5 or more years of experience in collision repair, automotive refinish, or related operations (MSO experience preferred).
工作职责
Be the primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
优先资格
MSO (Multi-Shop Operator) experience is preferred.
AI 洞察
优缺点分析
优点
- Opportunity to work with a global industry leader in automotive refinish.
- Remote work flexibility with comprehensive benefits including 401K and health insurance.
- High impact role directly influencing customer profitability and retention.
- Requires extensive travel within the East Coast region to visit customer sites and observe workflows.
- Balancing multiple strategic accounts and aligning diverse stakeholder expectations.
- Professionals with a strong background in automotive collision repair operations who excel in customer-facing advisory roles and enjoy remote work.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress from Performance Specialist to senior advisory or management roles within the Collision Performance team.
- Expand expertise in strategic account management and operational consulting.
- Guide operational improvements and profitability for PPG's collision center customers on the East Coast.
- Act as a trusted advisor to optimize shop workflows and enhance customer retention.
- Collaborate with sales and distribution teams to align service efforts with strategic goals.
- -5 years of experience in collision repair or automotive refinish operations.
- Proficiency in CRM tools like Salesforce and MS Office.
- Strong understanding of collision center workflows and customer relationship management.
申请策略
- Emphasize your ability to build trusted relationships with collision center leadership.
- Tailor your resume to reflect both technical automotive knowledge and consultative sales skills.
- Highlight specific metrics where you improved customer retention, productivity, or profitability in previous roles.
- Showcase your hands-on experience with collision center workflows and estimating software.
- Demonstrate proficiency in Salesforce and CRM management.
- Deepen your knowledge of MSO (Multi-Shop Operator) business models and strategic account management.
- Enhance your data analysis skills to better track and present performance metrics.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on measurable outcomes like reduced cycle time or increased profitability.
- Align your responses with the company's core values of customer partnership and operational excellence.
- Can you describe a time when you identified a workflow constraint in a collision center and how you resolved it?
- How do you prioritize your time when managing multiple strategic accounts across the East Coast?
- What metrics do you use to measure the success of a performance improvement plan?
- How do you handle a situation where a customer is resistant to adopting new operational best practices?
- Research PPG's Collision Services, Knowledge College, and MVP solutions to understand their specific offerings.
- Prepare case studies from your past experience that demonstrate your ability to drive operational improvements in automotive refinish environments.
职位点评
薪资福利
The position offers comprehensive benefits including Medical, Dental, Vision, and 401K, though specific salary figures are not disclosed in the JD.
成长发展
The role provides opportunities to deepen expertise in collision center operations and strategic account management through hands-on advisory work.
工作生活
The role is explicitly marked as remote, offering high flexibility, though it may require travel to customer sites on the East Coast.
使命价值
Working in the automotive refinish industry, contributing to customer success and operational efficiency in a mature market.
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