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Assistant Manager, Catalog Operation Management 商品資訊營運助理經理
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Assistant Manager, Catalog Operation Management 商品資訊營運助理經理

发布于 大约 16 小时前

基层主管/组长

Taipei, Taiwan
初级经验
全职员工
仅现场办公
本科
电商运营
E-Commerce
Llm
Process Optimization
Sql
Team Leadership
Cx Management

AI 估算 · 14k–20k

Based on Taipei e-commerce market and 1-3 years of experience, this manager-level role typically pays RMB 15-20K per month.

职位详情

关于这个职位

This role is responsible for ensuring product catalog quality and operations, leading a CX audit team, and applying AI and data analytics to drive improvements. It suits candidates with 1-3 years of e-commerce or content review experience who are looking to grow in a fast-paced cross-border e-commerce environment.

最低要求

Bachelor's degree in a related field with 1-3 years of experience in e-commerce, content review, product information management, or operations.

Proficiency in Excel, Google Sheets, and other data analysis tools.
Understanding of AI, automation, and customer experience management.
Good verbal and written communication skills in Chinese and English to collaborate with cross-national teams.

工作职责

Manage day-to-day catalog operations to ensure accuracy and quality of product information, site content, and compliance processes.

Lead, train, and manage the frontline CX audit team, including work allocation, scheduling, and performance management.
Establish and implement global customer experience (Global CX) policies and operational standards to ensure consistent execution across cross-border markets.
Manage Agentic AI audit operations, monitor AI-generated product content quality to meet quality, safety, and brand guidelines.
Track KPIs through data analysis and convert audit findings and defect data into actionable improvement suggestions.
Provide data insights and operational analysis reports to management team regularly to support decision making.
Lead process optimization and automation projects to improve operational efficiency and address bottlenecks.
Collaborate cross-functionally with Product, Compliance, and Category Management teams for root cause analysis and continuous platform quality improvement.

优先资格

Hands-on experience with LLM/AI tools (e.g., Claude, Gemini), SQL, Tableau, or advanced data visualization tools, and familiarity with continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.

Experience in developing, driving, or implementing Global CX policies in the tech or e-commerce industry.
Experience managing a small operations team or shift personnel (about 5-10 people) in a KPI-driven environment.
Highly self-motivated and proactive, able to handle uncertainty in a rapidly changing retail environment and solve complex operational issues.

AI 洞察

优缺点分析

优点

  • High visibility in a fast-growing cross-border e-commerce company with a strong global brand.
  • Hands-on experience with AI-based auditing tools and data-driven decision making, building relevant future-proof skills.
  • Leadership role early in career, providing management experience and exposure to international teams.
  • Competitive compensation and benefits from a publicly listed technology company.
  • May face pressure from KPI-driven targets and the need to quickly adapt to changing retail environments.
  • Team management responsibilities can be demanding, especially with shift scheduling and performance management.
  • Requires working across time zones and cultures, which can pose communication challenges.
  • This role is ideal for motivated professionals with 1-3 years of e-commerce or operations experience who are ready for a hands-on managerial role and are eager to combine AI with operational excellence.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Can progress to Manager or Senior Manager in catalog operations, eventually owning larger operational domains.
  • Exposure to AI-driven CX and global e-commerce processes opens paths into data-driven operations leadership.
  • Opportunity to move into broader product operations, compliance, or business analytics roles within the company.
  • Manage product catalog data quality and daily operations, ensuring accurate and compliant product listings for cross-border e-commerce.
  • Lead a small CX audit team, including scheduling, training, and performance reviews, while setting clear quality standards.
  • Leverage AI and automation tools to audit content, monitor AI-generated outputs, and drive process improvements based on data insights.
  • Collaborate with product, compliance, and category teams to resolve quality issues and enhance platform performance.
  • Strong analytical and data interpretation skills using Excel, Google Sheets, SQL, Tableau, or similar tools.
  • Understanding of AI and automation concepts, with hands-on experience with LLM tools being a plus.
  • Experienced in people management, ideally with small teams, and familiar with KPI-driven operations.
  • Excellent bilingual communication in Chinese and English to coordinate with global stakeholders.

申请策略

  • Tailor your resume to mirror the JD's keywords, especially 'Catalog Operation', 'Global CX', and 'KPI'.
  • Research Coupang's Taiwan expansion and be ready to discuss how you can contribute to its growth story.
  • Emphasize any experience managing small teams or leading audit/content review workflows.
  • Showcase data analysis projects using Excel, SQL, or Tableau, especially those that drove operational improvements.
  • Highlight familiarity with AI tools, Lean/Six Sigma, or automation projects to align with key JD keywords.
  • Include examples of partnering with cross-functional teams to solve complex operational issues.
  • Refresh your SQL and data visualization skills, as these are strong differentiators for this role.
  • Learn about agentic AI and common LLM tools like Claude or Gemini to demonstrate proactive upskilling.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure behavioral answers, focusing on quantifiable outcomes.
  • For process improvement questions, outline a structured approach: define the problem, analyze data, propose AI/automation solutions, and measure results.
  • For leadership questions, emphasize your coaching style, how you set clear expectations, and how you resolve conflicts.
  • How would you ensure product catalog accuracy and consistency across different markets?
  • Describe a time you led or trained a team to meet KPIs under tight deadlines.
  • How would you use data and AI to improve a manual content auditing process?
  • Which metrics would you track to evaluate catalog quality and customer experience?
  • How do you handle conflicts with cross-functional teams when root causes are unclear?

职位点评

63
综合评分

AI-driven catalog operations management role at a growing e-commerce unicorn, with a strong mission, moderate work-life balance, and undisclosed salary.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Candidates who are driven by purpose and eager to develop in AI-enabled operations, while accepting moderate compensation transparency.
表现最好
使命价值
相对薄弱
薪资福利
薪资福利55
成长发展70
工作生活60
使命价值75

薪资福利

55较低

Salary is not disclosed. As a listed e-commerce company, compensation is likely market-competitive, but specific benefits are unknown.

薪资信号未披露（AI估算：14K-20K/月）

成长发展

70中等

The role emphasizes AI and data analytics, offering clear opportunities for skill development in modern operational management, though structured career progression is not explicitly mentioned.

技术前沿前沿/新兴技术
技术栈Excel、Google Sheets、AI、LLM、SQL、Tableau、Lean、Six Sigma、Kaizen
业务类型ambiguous

工作生活

60中等

Work mode appears to be on-site and no flexibility is mentioned. The fast-paced environment may imply pressure, but no explicit overtime signals are present.

工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）

使命价值

75中等

The company's mission to create an indispensable customer experience provides a sense of purpose, and the e-commerce industry is growing rapidly, making this a meaningful role.

行业发展高速增长赛道
社会影响中性/一般
使命信号打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界
创新程度积极采用新技术

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