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Mandarin Oriental Hotels logo
文华东方酒店
Supervisor - All Day Dining
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Supervisor - All Day Dining

发布于 大约 8 小时前

基层主管/组长

Hong Kong
中级经验
全职员工
仅现场办公
学历未注明
餐饮服务
Customer Service
Food Safety
Haccp
Hotel Service
Leadership

AI 估算 · 15k–25k

香港酒店行业主管薪资水平，基于行业标准和职责范围估算。

职位详情

关于这个职位

This role is a front-line supervisory position in the all-day dining restaurant of a luxury hotel. You will oversee daily operations, ensure service standards, and train team members to deliver exceptional guest experiences.

最低要求

Relevant experience in F&B or hotel industry

Experience in restaurant or sizeable hotels is an advantage
Good time management, service-orientated and able to work independently
A team player with excellent leadership, communication and interpersonal skills
Proficient in Cantonese and English. Mandarin is an advantage.

工作职责

Conduct daily hygiene and cleaning checks in all areas of restaurant

Monitor the food & beverage is delivered to guests in accordance with our standards and quality.
To ensure that all tables are prepared to the reservation list specifications prior to guest arrival.
To ensure that colleagues are aware of any special attention, occasions, or concerns that may affect the sections during service
The ability to have a high level of food and beverage knowledge therefore able to discuss with guests and train colleagues including the co-ordination of tasting new products with pick-up charts.
Communicate information via regular team briefings
Keep track on restaurant’s stores inventory
To be aware of and adhere to company policies and statutory requirements with regards to health and safety, sanitation, fire procedures and HACCP
Assist in the overall supervision and control of the activities of the restaurant
Make suggestions to improve the efficiency of the operations that will benefit our colleagues
Perform any other duties as required by your department head from time to time.

AI 洞察

优缺点分析

优点

  • Work for a prestigious luxury hotel brand with global recognition.
  • Opportunity to develop leadership and operational skills in high-end F&B.
  • Attractive benefits including complimentary hotel stays and learning programs.
  • Exposure to Michelin-starred dining standards and high-profile clientele.
  • Demanding work environment with long shifts and weekend/holiday work.
  • High expectations for service excellence and attention to detail.
  • Physical demands including standing for long periods and handling pressure.
  • This role is ideal for experienced F&B professionals who enjoy leading teams and delivering exceptional guest experiences in a luxury setting.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to Senior Supervisor or Assistant Manager within the hotel.
  • Move to other luxury hotel brands or larger scale properties.
  • Develop into F&B management roles such as Restaurant Manager or Outlet Manager.
  • Oversee daily restaurant operations including hygiene checks, table setup, and service flow.
  • Monitor food and beverage quality and ensure adherence to standards.
  • Train and brief team members on special events, menu updates, and service protocols.
  • Manage inventory and assist in overall supervision of the restaurant.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills (Cantonese and English).
  • Service-oriented mindset with attention to detail.
  • Knowledge of F&B operations, hygiene regulations, and HACCP.

申请策略

  • Research Mandarin Oriental's service philosophy and brand values to align your application.
  • Demonstrate passion for luxury hospitality and continuous learning in your cover letter.
  • Emphasize relevant supervisory experience in restaurants or hotels.
  • Showcase achievements in team training, service improvement, or inventory management.
  • Highlight language proficiency (Cantonese and English) and any additional languages.
  • Include knowledge of hygiene standards and HACCP certifications.
  • Enhance leadership and conflict resolution skills.
  • Brush up on wine and food pairing knowledge.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • Show service orientation and leadership examples with concrete outcomes.
  • Demonstrate knowledge of Mandarin Oriental's brand and commitment to excellence.
  • How do you handle a team member who is not following service standards?
  • Describe a time you improved efficiency in a restaurant operation.
  • How would you manage a busy dinner service with VIP guests?
  • What do you know about HACCP and how would you ensure compliance?
  • Why do you want to work for Mandarin Oriental?

职位点评

68
综合评分

Luxury hotel F&B supervisor role with strong development opportunities, competitive benefits, but demanding on-site schedule.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
This role suits candidates who prioritize career growth and learning in a prestigious brand over work-life balance.
表现最好
成长发展
相对薄弱
工作生活
薪资福利75
成长发展80
工作生活40
使命价值70

薪资福利

75中等

The salary is competitive for the Hong Kong hospitality industry, and benefits like complimentary hotel stays add value. However, salary is not explicitly stated.

薪资信号未披露（AI估算：15K-25K/月）
福利待遇complimentary nights、attractive rates on rooms、health benefits、wellness programmes、retirement plans

成长发展

80较高

The company emphasizes learning and development, and the role offers clear growth paths within the hotel. The brand reputation provides long-term career value.

技术前沿非技术岗（不适用）
成长机会Learning & Development、unique learning and development programmes
业务类型ambiguous

工作生活

40较低

The role requires on-site presence in a demanding hotel environment, with likely irregular hours and weekend work. No remote or flexible work options mentioned.

工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）

使命价值

70中等

Working for a luxury brand with a reputation for exceptional service can provide a sense of purpose. However, the role is service-oriented with limited broader social impact.

行业发展稳定成熟行业
社会影响中性/一般
使命信号legendary service inspired by Asian heritage、exceptional lifestyle experiences
创新程度稳健跟随主流

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