文华东方酒店
Room Attendant
Room Attendant
发布于 大约 8 小时前普通员工/个人贡献者
Macau
无经验要求
全职员工
仅现场办公
学历未注明
客户服务与支持
Attention To Detail
Communication Skills
Customer Service
Guest Room Cleaning
Teamwork
Turndown Service
Lost & Found Procedures
AI 估算 · 12k–20k
澳门五星级酒店客房服务员，薪资受澳门高消费水平影响，基础工资加小费，总体中等偏上。
职位详情
关于这个职位
This role involves maintaining the cleanliness and presentation of guest rooms in a luxury hotel, ensuring all amenities are replenished and guest requests are handled efficiently. You will work in shifts (AM/PM) and be expected to follow high standards of housekeeping to deliver an exceptional guest experience.
工作职责
Guest Room Cleanliness and Tidiness during AM Shift:
Ensure occupied and vacant guestrooms are cleaned and maintained to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
Remove all soiled linen and towels from the guest room.
Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower area, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
Arrange all guest toiletries as demonstrated.
Replenish all amenities and terry items.
Efficiently make bed to meet appearance standard as demonstrated.
Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
Upkeep guestroom and bathroom to include all inside windows and mirrors.
Remove all room service trays from guestroom hallways and/or corridor and place in the service area ready for collection.
Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
Guest Room Cleanliness and Tidiness during PM Shift:
Neatly fold bed runner and place in designated area.
If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
Efficiently turndown bed to meet appearance standard as demonstrated.
Inspect all guestroom fresh linens for cleanliness and sub standard appearance.
Place foot mats and slippers each sides of the bed or one side depending on number of guests.
Set up turndown tray with ice and water as well as other turndown amenities as demonstrated.
Close black out shades during PM turndown service.
Arrange all guests’ toiletries for easy access as directed.
Arrange all clothing items in occupied guestrooms are folded or hung neatly according to standard as demonstrated.
Replace guest amenities when appropriate.
Vacuum Guest room carpet furniture and baseboards according to standard if needed during PM Service.
Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips.
Turn on stereo/television to appropriate turndown standard.
Empty waste baskets
Replace all used drinking glasses to standard
Turn on appropriate lighting if guest is not present during service.
Remove all guest room service trays from guestroom hallways and/or corridor and place them in the service area.
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
Guestroom equipment and facilities:
Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
Ensure that all electronic devices (television, remote controls, stereo and telephones) are working properly.
Guest Requests Handling:
Evaluate work assignments and prioritize work load according to guest requests.
Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any guest information obtained to add to the guest history file.
Others:
Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
Return all articles left by guest to Lost & Found.
Adhere to Do Not Disturb policy.
Vacuum designated Guest Floor at end of the shift.
Refill and Post Mini bar Items by Telephone System
Perform any tasks as assigned by the Management
AI 洞察
优缺点分析
优点
- Work for a world-renowned luxury hotel brand, enhancing your resume in hospitality.
- Stable full-time employment with a multinational company that values employee development.
- Opportunity to learn high-end service standards and gain experience in the tourism industry.
- Potential for tips and overtime pay, boosting overall income.
- Physically demanding job with long periods of standing, bending, and repetitive motions.
- Shift work including early mornings, evenings, weekends, and public holidays.
- High pressure to maintain impeccable standards and handle guest complaints gracefully.
- This role is ideal for individuals who are detail-oriented, hardworking, and passionate about delivering excellent guest services in a prestigious hospitality environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Can advance to Senior Room Attendant or Housekeeping Supervisor with experience and performance.
- Opportunities to cross-train in other hotel departments (e.g., front office, food & beverage) for broader career growth.
- Long-term career potential in hospitality management, especially within a prestigious hotel group like Mandarin Oriental.
- Clean and maintain guest rooms to luxury hotel standards, including bathrooms, beds, and amenities.
- Perform both AM and PM shift duties, such as full room cleaning and turndown service.
- Handle guest requests and ensure their satisfaction by prioritizing tasks and providing attentive service.
- Report maintenance issues and manage housekeeping supplies and equipment.
- Strong attention to detail to meet exacting cleanliness standards.
- Physical stamina and ability to perform repetitive tasks efficiently.
- Customer service orientation and good communication skills.
- Time management to handle multiple rooms within shift hours.
申请策略
- Research Mandarin Oriental's brand philosophy and legendary service standards.
- In the interview, demonstrate your enthusiasm for hospitality and willingness to learn.
- Highlight any previous housekeeping, cleaning, or hospitality experience, even part-time.
- Emphasize your reliability, punctuality, and ability to work independently.
- Showcase customer service skills and examples of exceeding expectations.
- Mention flexibility for shift work and physical fitness.
- Learn basic English and Cantonese for guest communication in Macau.
- Familiarize yourself with professional cleaning chemicals and safety procedures.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Show your commitment to service excellence by emphasizing guest satisfaction and problem-solving.
- Highlight your positive attitude and adaptability to changing schedules.
- How do you handle a guest complaint about room cleanliness?
- Describe a time you went above and beyond for a customer.
- How do you prioritize tasks when you have multiple rooms to clean?
- Are you comfortable with shift work and physical labor?
- What does 'attention to detail' mean to you in a housekeeping context?
职位点评
47
综合评分
Stable job at a luxury hotel in Macau, competitive pay but limited growth and physically demanding.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
This role suits candidates who value stable employment and competitive compensation in a prestigious hospitality setting, and who are comfortable with a hands-on, shift-based job without immediate career advancement pressure.
表现最好
薪资福利
相对薄弱
成长发展
薪资福利60
成长发展40
工作生活50
使命价值50
薪资福利
60中等
Salary is not disclosed in the JD, but Macau's hospitality industry typically offers competitive pay and benefits. The actual package may include allowances, meal, and accommodation, which should be confirmed during interview.
薪资信号未披露（AI估算：12K-20K/月）
成长发展
40较低
The role is entry-level with limited growth signals in the JD. However, working for a prestigious hotel group may provide internal mobility and training opportunities, though not explicitly mentioned.
技术前沿非技术岗（不适用）
业务类型ambiguous
工作生活
50较低
This is an on-site role with shift work, which may affect work-life balance. The hotel location in Macau likely offers convenient urban access, but schedules include evenings and weekends.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
50较低
The role contributes to guest satisfaction and the hotel's reputation, providing a sense of purpose in service excellence, though it is not directly linked to broader social impact.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
文华东方酒店 的其他在招职位
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