戴森
Senior Quality Engineer
Senior Quality Engineer
发布于 2 小时前普通员工/个人贡献者
全职员工仅现场办公质量管理
质量管理
Pareto分析
可靠性工程
故障分析
数据分析
英语沟通
质量审计
跨部门协作
值不值得投
74综合评分
综合评分 74
外企质量技术岗、侧重产品可靠性与数据驱动改进、发展路径清晰但需适应上市期节奏
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
3.5万
比质量管理中位数高
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
约 130 个在招 · 其中质量管理 6 个
市场机会
选择面较广
上海 · 质量管理 · 约 460 个在招
职位详情
关于这个职位
负责监控已上市产品的可靠性与质量表现，通过收集和分析客户反馈、售后数据及线上评价，识别潜在故障模式并推动设计改进
作为业务“早期预警系统”，协同客服、研发与供应链团队快速闭环质量问题，保障新品上市成功及产品持续优化
最低要求
· Bachelor’s degree in mechanical or electrical engineering, or an engineering-based design subject.
· At least 3 years working experience in related fields
· Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics.
· Previous experience in Demostic Electrical Appliance. (Speaker/Earphone or other acoustic industrial expereice preferred.).
· Basic statistical skills.
· Proficiency in Microsoft Excel required.
· Willing and able to travel internally in China and internationally at short notice.
· Valid Passport
· Good communication skills, both written and oral and on both a technical and non-technical level. In English and Chinese.
· Strong attention to detail and accuracy.
· Analytical ability, both in engineering terms and more general problem solving.
· Adaptable, creative and flexible.
· Willingness to get stuck in, get your hands dirty and be a flexible team player
· Good organisation skills with the ability to multi-task and manage time across multiple activities and categories
工作职责
Ensure new product development and launch success
· Product audits; complete audit activities on all new SKUs that are launched in the territory, prior to launch to identify any potential issues prior to stock release and feedback to relevant Dyson business areas.
· New product launch tracking; launch readiness reviews with customer service teams to ensure capability to support customers at launch
· Review and summarise all customer contact activity in territory during the initial period of launch in order to identify issues as quickly as possible and escalate accordingly. Perform basic engineering analysis on all returned parts or products providing regular updates to the Quality Category Teams and closed loop corrective actions with customer service teams as required.
Identify and resolve new product failures
· Regular analysis of part usage, repairs and retail returns data, for the China market.
· Analysis of data from all call centres and service centres in China creating Pareto analysis to identify key failure modes, using results to identify reliability improvements (design and quality) for existing products. Goal is achieving prescribed year on year reliability improvements.
· Early warning activity; regularly meet with the customer service team to obtain anecdotal feedback of potentially increasing issues and further investigate. Follow-up with communication of issues to relevant business areas and ultimately issue resolution. Investigate any market escalated concerns relating to product quality or quality of customer service.
· Provision of daily or weekly reports into any issues identified to the relevant business areas and ‘owning’ their close-out.
· Identify any and all opportunities to improve the reliability and quality of Dyson product in China. Work within the reliability engineering team developing design improvements, communicating them effectively to the engineering and quality teams in South East Asia and UK and ensuring timely implementation.
· Arrangement of failed sample collections for analysis or to be shipped to prime subcontractors. Creation of engineering Pareto analyses to identify key failure modes. Follow-up with communication of issues to relevant business areas and ultimately issue resolution.
· Random quality audits of top selling Dyson SKUs in the warehouse for Quality Control Purposes.
· Weekly feedback to call centre/repair centres, etc., on their performance with respect to the recording of vital customer fault information.
· To contribute technically across the reliability engineering team to the development of product improvements, ensuring only high quality, well developed and proven solutions are implemented and are documented to allow effective communication of issues and solutions with new product development team.
· Analysis of customer online review data for positive and negative sentiments to identify strengths and weaknesses within the design. Communication of analysis results with relevant parties to influence future product development
· End-to-end following and closing items in SAQ (Single Agenda of Quality) with various parties.
· Support territory investigation of product safety issues, as directed by the Dyson Product Safety Committee (DPSC).
General territory engineering assistance
· Be a contact point for engineering questions and queries within the territory including product and technology specific, and general engineering principals. Supporting all aspects of the Chinese business.
· Be a territory expert to the global Research, Design, and Development (RDD) business supplying territory specific knowledge.
Fulfil other duties as necessary
· Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
· Create and implement operational improvements and develop documentation to support these improvements.
· Think outside of box, identifying opportunities for improvement in any field.
AI 洞察
优缺点分析
优点
- 依托戴森全球化平台，直接接触前沿消费电子技术与完整的质量闭环流程
- 数据驱动的工作模式有助于培养严谨的工程思维与问题解决能力
- 新品上市期工作节奏紧凑，需高频对接多方团队并处理突发客诉
- 对细节把控与跨文化沟通的要求极高，容错率较低
- 具备家电/声学背景、喜欢用数据说话、擅长跨团队协作且能适应项目制节奏的工程技术人才
缺点 / 挑战
暂无明显挑战项
角色解读
- 可向资深可靠性专家、质量团队负责人或全球质量经理方向发展，逐步承担更大范围的区域质量策略制定与跨地域项目管理职责
- 监控已上市产品的可靠性表现，收集并分析售后数据、客服反馈与线上评价，识别故障模式
- 协同客服、研发与供应链团队制定改进方案，快速闭环质量问题
- 扎实的机械/电气基础与统计学能力，熟练使用Excel进行数据建模与Pareto分析
- 具备优秀的中英双语沟通能力与跨部门协作技巧
申请策略
- 提前研究戴森主力产品线（如吹风机、吸尘器），准备针对特定产品客诉的分析思路
- 面试时重点展现主动性与“动手解决问题”的态度
- 突出可靠性测试、故障根因分析（RCA）及质量改进项目的具体成果
- 量化展示通过数据分析降低退货率或提升产品可靠性的实际案例
- 补充六西格玛（Six Sigma）或DOE实验设计知识，掌握Python/R进行更复杂的数据挖掘
- 强化Pareto图、鱼骨图等质量工具的实际应用
面试指南
- 采用STAR法则（情境-任务-行动-结果）结构化回答
- 强调数据依据、跨部门沟通策略、根本原因分析逻辑以及最终的业务影响（如退货率下降、客户满意度提升）
- 请分享一个你通过分析市场数据发现潜在设计缺陷并推动改进的案例
- 当多个业务部门对同一质量问题的优先级存在分歧时，你如何协调推进？
- 面对突发的批量客诉或安全预警，你的应急响应与上报流程是怎样的？
- 复习可靠性工程核心概念（MTBF、加速寿命测试等）
- 准备2-3个完整的项目复盘，重点说明如何从海量客诉数据中提炼关键失效模式
- 熟悉戴森品牌调性与产品技术特点
职位点评
薪资福利75
成长发展85
工作生活60
使命价值70
薪资福利
75中等
薪资标注为Competitive，符合上海外企同类岗位市场水准，整体薪酬竞争力稳健。
薪资信号市场水准 (2.5千–4.5万/月)
成长发展
85较高
深度参与全球研发与本地市场反馈闭环，技术栈贴近主流现代消费电子标准，职业成长路径清晰。
技术前沿主流现代技术
技术栈可靠性工程、Pareto分析、统计基础、故障诊断
业务类型profit_center
工作生活
60中等
需频繁出差及内部协调，工作节奏可能随产品上市周期波动，WLB受项目节点影响较大。
工作模式未明确
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
70中等
聚焦提升产品可靠性与客户体验，具有明确的消费者价值导向，但社会影响力偏向商业范畴。
行业发展稳定成熟行业
社会影响中性/一般
创新程度积极采用新技术
戴森 的其他在招职位
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