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汉高
Customer Service Experience Team Manager:in Österreich (d/f/m)
立即应聘

Customer Service Experience Team Manager:in Österreich (d/f/m)

发布于 大约 16 小时前

基层主管/组长

Austria, Vienna
中级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Crm
Customer Service
Deutsch
Ms Office
Order-To-Cash
Sap
Team Leadership
Kundenbeziehungen

AI 估算 · 48k–65k

Based on the minimum annual salary of €73,000 (approx. ¥580,000) mentioned in the job description, converted to monthly and adju

职位详情

关于这个职位

This role leads a Customer Service Experience team in Vienna, focusing on building sustainable customer relationships, managing critical inquiries, and driving customer satisfaction initiatives. You will coordinate with internal departments and use CRM tools to enhance service quality.

最低要求

Completed commercial studies

years of professional experience in Customer Service Experience, Supply Chain, Sales
Excellent German and very good English skills
First leadership experience in a national/international environment
Very good MS Office skills; SAP, Salesforce and CRM experience
Willingness to travel and regular customer visits within Austria
Accuracy in dealing with numbers and complex data
Organizational and communication talent, flexibility, and assertiveness

工作职责

Leading and developing a Customer Service Experience team handling direct customer contact and critical issues

Building and maintaining sustainable customer relationships through professional processing of inquiries, active customer interaction and visits
Systematic collection and evaluation of customer feedback and implementation of Customer Service Experience strategies, improvement initiatives and projects to increase customer satisfaction
Close coordination and collaboration with internal interfaces (Customer Service Experience, Logistics, Planning, Sales and Shared Service Center) to prioritize and fulfill customer requirements
Ensuring effective use of the customer management system in the team as well as identification, resolution and escalation of difficult topics
Analysis of performance indicators and derivation of concrete measures to increase customer satisfaction and efficiency
Responsibility for managing Order-to-Cash and Customer Service processes with focus on customer interactions
Ensuring smooth day-to-day business through structured planning and control of team activities

AI 洞察

优缺点分析

优点

  • Leading a team with direct impact on customer experience.
  • Hybrid work model offering flexibility.
  • Working for a global company with strong brand and benefits.
  • Opportunity to develop cross-functional skills.
  • Requires handling of complex customer issues and escalations.
  • Travel within Austria may be frequent.
  • Balancing day-to-day operations with strategic initiatives.
  • Experienced professionals with a background in customer service or supply chain who enjoy team leadership and customer interaction.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to senior management roles like Customer Service Director.
  • Expand expertise in supply chain or sales management.
  • Move to global roles within Henkel's international network.
  • Lead a team handling customer inquiries and complaints, ensuring high satisfaction.
  • Analyze customer feedback and implement improvement strategies.
  • Collaborate with logistics, sales, and other departments to resolve issues.
  • Manage Order-to-Cash processes and optimize team performance.
  • Strong leadership and team management abilities.
  • Excellent communication and problem-solving skills.
  • Proficiency in CRM tools like Salesforce and SAP.
  • Fluency in German and English
  • willingness to travel.

申请策略

  • Tailor your CV to demonstrate impact on customer satisfaction.
  • Prepare examples of leading teams through change.
  • Emphasize leadership experience and team results.
  • Highlight CRM (Salesforce, SAP) proficiency and data analysis.
  • Showcase customer service improvement projects.
  • Include language skills and international work exposure.
  • Deepen knowledge of Order-to-Cash processes.
  • Enhance strategic thinking and project management skills.

面试指南

  • Use STAR method (Situation, Task, Action, Result) for behavioral questions.
  • For process improvement, focus on problem identification, solution design, and measurable outcomes.
  • For leadership questions, emphasize coaching, delegation, and empowerment.
  • How do you handle a dissatisfied customer when your team is overwhelmed?
  • Describe a time you improved a customer service process.
  • How do you motivate your team during high-pressure periods?
  • Explain how you use data to drive customer service decisions.
  • How do you manage conflicting priorities from different stakeholders?

职位点评

76
综合评分

Stable global company offering good pay and flexibility, but with moderate growth and purpose motivation.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Candidates who are motivated by competitive compensation and benefits, and value work-life balance with flexible arrangements.
表现最好
薪资福利
相对薄弱
使命价值
薪资福利85
成长发展75
工作生活80
使命价值50

薪资福利

85较高

The salary is competitive with a minimum of €73,000 and additional benefits like stock purchase plan, pension, and discounts. Overall, compensation is attractive.

薪资信号偏高 (48K-65K/月)
福利待遇Flexibles Arbeitsmodell、flexiblen Arbeitszeiten、hybriden Arbeitsformen、Gesundheits- und Präventionsprogrammen、geschlechtsneutrale Elternzeit、Aktienkaufplan、leistungs- und erfolgsbezogene Vergütung、Henkel Rabatte、Kantine/Essenszuschuss、medizinische Versorgung、Sportaktivitäten

成长发展

75中等

The role offers leadership development and cross-functional collaboration. Henkel provides diverse national and international development opportunities, but specific training or growth paths are not detailed in the job description.

技术前沿主流现代技术
技术栈CRM、SAP、Salesforce、MS Office
成长机会nationale und internationale Entwicklungsmöglichkeiten
业务类型ambiguous

工作生活

80较高

Flexible working hours and hybrid model support work-life balance. However, travel within Austria may add some commuting stress.

工作模式混合式弹性办公
办公地点海外（不适用）
加班情况未提及（无法判断）
工作生活平衡Flexibles Arbeitsmodell、flexiblen Arbeitszeiten、hybriden Arbeitsformen

使命价值

50较低

The role contributes to customer satisfaction and operational efficiency, which has moderate social impact. No strong mission-driven language in the job description.

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

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