Customer Service Experience Specialist (m/f)

优缺点分析

角色解读

• Move into senior customer service roles or team lead positions within Henkel's global network.
• Transition into related functions like supply chain, logistics, or sales support.
• Leverage SAP and process expertise to move into business process improvement or IT roles.
• Act as the primary contact for customers, resolving issues and managing orders and deliveries to ensure a stress-free experience.
• Process sales documentation, invoices, and delivery notes using SAP and other systems.
• Monitor orders and shipments, track open orders, and perform daily, weekly, and monthly administrative tasks.
• Collaborate with cross-functional teams (logistics, sales) and use customer feedback to improve processes.
• Fluency in English and Hungarian is mandatory for daily communication with customers and internal teams.
• Proficiency in SAP and Excel is expected
• Service Cloud knowledge is a plus.
• Strong time management, accuracy, and reliability to handle multiple tasks and deadlines.
• Excellent communication and relationship management skills to maintain positive customer interactions.

申请策略

• Tailor your CV to clearly demonstrate language proficiency (English and Hungarian) and customer service metrics.
• Express enthusiasm for hybrid working and cross-functional collaboration in the cover letter.
• Emphasize customer service experience and any SAP/Excel proficiency with specific examples.
• Highlight bilingual (English and Hungarian) communication skills and ability to work in multicultural teams.
• Showcase any achievements in improving customer satisfaction or streamlining order processes.
• Include any administrative or order management experience, even from internships.
• Brush up on SAP basic modules (SD, MM) and Excel pivot tables/VLOOKUP.
• Practice handling difficult customer scenarios via role-play or online courses.

面试指南

• Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
• For technical questions about SAP/Excel, be specific about modules and functions used, and mention any training or certifications.
• For customer handling questions, show empathy, problem-solving steps, and focus on maintaining long-term relationship.
• How do you handle a dissatisfied customer who is upset about a delayed order?
• Describe your experience with SAP or similar CRM systems. Give a specific example of how you used it to improve efficiency.
• How do you prioritize your tasks when dealing with multiple orders and urgent requests?
• Tell me about a time you identified a process improvement using customer feedback.
• Why do you want to work at Henkel, and what do you know about our company?