Lead Application Engineer
发布于 大约 2 小时前基层主管/组长
AI 估算 · 57k–75k
Based on JD salary range $95k-$125k annually, converted to monthly RMB at approximate rate 7.2. Consistent with senior lead engi
职位详情
关于这个职位
This role leads Henkel's application engineering efforts for key customers, focusing on product recommendations, troubleshooting, and innovation. You will collaborate with cross-functional teams to deliver adhesive solutions and drive customer value through technical expertise and project management.
最低要求
Bachelor's degree in engineering or equivalent; 5-7 years of demonstrated related experience in project management, operations, lean manufacturing, statistical design and data analysis; Customer support experience (providing product application preparation and training); Project management, quality management, laboratory, and field support skills; Experience across risk assessment, finance, marketing, and sales functions; Ability to build trusted customer relationships and communicate complex technical concepts effectively; Demonstrated leadership skills with a strong sense of urgency and ownership.
工作职责
Identify and align Henkel Application Engineering efforts to help solve unmet needs at top customer accounts; Responsible for product recommendations, customized product integrations, new product introductions, and troubleshooting solutions for customers; Support the innovation process to gain new business by leveraging customer feedback, defining target product profiles, and identifying and pursuing sustainability improvements; Plan, execute testing, and report on Customer Technical Requests and communicate results to customers; Consult customers on solutions generating value for their use cases and documenting value in Leverage Point; Perform technical visits (meetings, audits, demonstrations, training, troubleshooting, etc.) for customers with documentation in lab management and sales management systems; Complete Root Cause Analysis and Corrective Action Plans on customer and product performance complaints; Work with application equipment both in the lab and at customer sites to provide solutions to enhance customer adhesive processes; Prepare internal and external technical whitepapers and make presentations to internal work groups and customers; Lead product technical training presentations to customers, Sales / Marketing, and other technical personnel; Support ongoing harmonization and administration of laboratory test methods, including development and implementation of new test methods; Directly communicate with customers, Sales, Marketing, PD, Innovation, and Application Engineering project teams; Respect and promote the Henkel Safety, Health, Environment, and Quality rules; Provide application support for various projects assigned by a supervisor.
优先资格
Master’s degree in engineering or MBA a plus
AI 洞察
优缺点分析
优点
- Work with top customer accounts, gaining exposure to cutting-edge adhesive applications.
- Comprehensive benefits including health, 401k, parental leave, and tuition reimbursement.
- Opportunity to influence product development and sustainability initiatives.
- Hybrid work policy offers flexibility and work-life balance.
- High responsibility with customer-facing troubleshooting and urgent issues.
- Requires travel to customer sites for technical visits and audits.
- Must balance multiple projects and cross-functional communication simultaneously.
- Experienced engineers with strong customer interaction skills who enjoy technical problem-solving and leading projects in a global company.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to Senior Application Engineering Manager or Technical Director role.
- Move into broader innovation or product management roles leveraging customer insight and technical expertise.
- Transition to regional or global leadership positions in Henkel's adhesive technologies division.
- Lead application engineering projects for top customer accounts, solving unmet needs through product recommendations and customized integrations.
- Support innovation by gathering customer feedback, defining product profiles, and driving sustainability improvements.
- Perform technical visits, root cause analysis, and corrective actions
- document and communicate results.
- Prepare whitepapers and deliver technical training to customers and internal teams.
- Strong project management and lean manufacturing skills with 5-7 years of experience.
- Customer support expertise in product application, training, and troubleshooting.
- Analytical skills for statistical design, data analysis, and root cause analysis.
- Leadership and communication skills to build trusted customer relationships and lead cross-functional teams.
申请策略
- Tailor your resume to highlight leadership and cross-functional collaboration.
- Research Henkel's adhesive product lines and sustainability goals to show alignment.
- Emphasize project management and lean manufacturing achievements with quantifiable results.
- Detail customer support experience including training, troubleshooting, and relationship building.
- Showcase root cause analysis and data analysis projects.
- Include any experience with adhesives or chemical industry applications.
- Refresh statistical analysis and design of experiments (DOE) skills.
- Consider earning a Lean Six Sigma certification if not already held.
面试指南
- Use STAR method (Situation, Task, Action, Result) for behavioral questions.
- For technical questions, outline your problem-solving process step-by-step.
- Demonstrate leadership by highlighting ownership and collaboration.
- Describe a time you managed a complex customer technical issue and how you resolved it.
- How do you prioritize multiple projects from different stakeholders?
- Give an example of how you used data analysis to improve a product or process.
- How would you approach a customer who is dissatisfied with product performance?
- Explain your experience with lean manufacturing and continuous improvement.
职位点评
Stable global company, competitive salary, hybrid work, strong benefits, moderate purpose.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
Competitive salary range ($95k-$125k) plus comprehensive benefits including health, 401k, and bonus. Strong financial and family support.
成长发展
Opportunities for skill growth through diverse projects, training, and tuition reimbursement. Leadership and technical development emphasized.
工作生活
Hybrid work policy, paid time off, and vacation buy/sell program. Some travel required for customer visits.
使命价值
Role contributes to sustainability improvements and customer value, but mainly focused on business growth rather than broader societal impact.
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