Systems Administrator
发布于 3 天前普通员工/个人贡献者
值不值得投
综合评分 67
On-site IT support role in a leading semiconductor company with strong industry purpose and development opportunities, but unconfirmed compensation and WLB details.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资怎么样
50K
比IT运维中位数高
发布情况
新岗位 · 3 天前发布
公司情况
这家公司招聘很活跃
约 100 个在招
市场机会
选择面较广
IT运维 · 约 540 个在招
职位详情
关于这个职位
As a Systems Administrator at AMD in Hsinchu, Taiwan, you will be the primary point of contact for internal IT support. Your role focuses on providing daily technical assistance to end-users, troubleshooting hardware and software issues, managing the IT helpdesk, and supporting local and global IT projects within the manufacturing and logistics environment.
最低要求
Bachelor's degree in computer science, information systems, or a similar field. Experience as a IT Engineer/systems engineer. Familiarity with operating systems, such as Windows, Linux and UNIX. Experience with database management software, such as MySQL. Good knowledge of IT Operations supports Good track record in User Experience and partnering with key stakeholders. Strong analytical thinking and problem-solving abilities.
工作职责
Provide daily End User technical and operations support to ensure smooth daily operations through regular maintenance, housekeeping, training & knowledge transfer. This is inclusive of all work being tracked via Service Now and a quarterly review of case closures of the entire AMD TW via a metrics report that employee will own and drive. Manage and Deliver daily IT helpdesk service for AMD TW, develop content to refresh end-user facing materials, and to maintain and keep track of visitors and reasons for visit. Participate in any Global Projects/Local Initiatives, and any other request as assigned (e.g. Participating & coordinating the ISO/IA/OHSAS/FA policies and procedures are appropriately documented and in placed. Responsible for Disaster Recovery plans and execution.) Manages the effectiveness of IT processes and systems within area-of responsibility to achieve performance goals, Ensures rigorous quality control by meeting well-defined shared objectives and KPIs, which includes taking ownership of escalated issues from 1st and 2nd line of support, handling of trouble tickets and mentoring junior members of the global team in problem resolution. Operates within a technical culture while simultaneously relating to the requirements of the business supported by acting as the IT business contact for Area of responsibility. Meeting with Key Stakeholders to assess and define the system requirements. Analyzing user feedback to determine inefficiencies and problems. Participating in global projects in continuing developing and designing computer systems infrastructure. Overseeing the development, installation, configuration, and administration of computer systems within the area of responsibility Monitoring computer systems and networks for viruses, malfunctions, and errors. Troubleshooting technical issues and developing effective solutions. Preparing documentation and operational manuals. Training the End Users team on new systems, protocols, and best practices. Keeping abreast of the latest advancements in technology, protocols, and best practices. Responsible to be the smart hands for other teams like network and others. Support events working with the collab team. Provide IT support for Global Logistics and OSAT facilities on demand. Troubleshoot and resolve issues related to PCs, laptops, printers, label printers, RF scanners, SAP GUI, and manufacturing systems. Support specialized manufacturing devices such as 2D scanners, weighing systems, ULSD/KDS infrastructure, and associated applications. Coordinate maintenance activities, power outages, ISP incidents, and infrastructure upgrades. Participate in site onboarding, office setup, lab deployment, infrastructure refreshes, and technology rollouts. Support GL desktop refresh programs, server installations, ULSD/KDS refresh projects, and new site enablement activities. Assist with hardware deployment, migration, and lifecycle management initiatives Support IT audits and compliance activities. Maintain site runbooks, asset inventories, support documentation, and operational procedures. Ensure adherence to corporate IT standards and change management processes.
优先资格
Bachelor's degree in computer science, information systems, or a similar field.
AI 洞察
优缺点分析
优点
- Gain hands-on experience with enterprise-level IT infrastructure in a leading semiconductor company, exposing you to manufacturing and logistics systems.
- Develop a broad skill set by working on diverse tasks, from end-user support to project coordination and compliance.
- Opportunity to work within a global IT team and contribute to projects that impact the company's operational efficiency.
- The role involves managing a high volume of support requests and incidents, which can be fast-paced and require strong prioritization skills.
- You will need to quickly learn and support specialized manufacturing systems and devices, which may have a steep learning curve.
- As a support-focused role, demonstrating impact may require focusing on metrics, efficiency gains, and user satisfaction rather than building new products.
- This role is suitable for an IT professional who enjoys solving a wide variety of technical problems, thrives in a structured support environment, and is interested in the intersection of IT and manufacturing operations at a global tech leader.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to a Senior Systems Administrator or IT Engineer role, taking on more complex projects and infrastructure management.
- Specialize in areas like network administration, cloud infrastructure, or cybersecurity, given AMD's focus on high-performance computing.
- Progress into IT management roles, such as IT Manager or Service Delivery Manager, overseeing broader teams and IT strategy for the site.
- Provide first and second-line technical support for AMD employees, resolving hardware, software, and mobility issues in a manufacturing and logistics environment.
- Manage the daily IT helpdesk operations, track incidents using ServiceNow, and drive improvements through metrics and reporting.
- Support and coordinate local and global IT projects, including infrastructure upgrades, device rollouts, and compliance initiatives.
- Strong troubleshooting skills for Windows, Linux, and UNIX systems, along with experience with databases like MySQL and enterprise applications like SAP GUI.
- Excellent communication and stakeholder management skills to act as the IT business contact and gather system requirements.
- Solid understanding of ITIL practices, service level agreements (SLAs), and IT operations within a large corporate environment.
申请策略
- Research AMD's IT infrastructure and any recent projects or news related to their Taiwan operations to show genuine interest during interviews.
- Be prepared to discuss specific examples of how you have handled escalated support issues or improved a support process.
- Highlight specific experience with Windows, Linux, and UNIX administration, and any work involving databases or enterprise applications like SAP.
- Emphasize any experience using ITSM tools like ServiceNow for ticketing, tracking, and reporting on IT metrics.
- Include examples of participating in IT projects, infrastructure deployments, or working with third-party vendors.
- Brush up on knowledge of manufacturing execution systems (MES) or enterprise resource planning (ERP) systems, as SAP GUI is mentioned.
- Consider obtaining certifications like ITIL Foundation to formalize understanding of IT service management practices.
- Familiarize yourself with AMD's product lines and the semiconductor industry to better understand the business context of your support work.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your technical approach, communication, and the positive outcome.
- When discussing tools or processes, emphasize how you used them to ensure efficiency, compliance, and good user experience.
- Connect your answers to the specific context of a high-tech manufacturing environment, showing you understand the importance of minimizing downtime.
- Can you walk me through your process for troubleshooting a complex user issue that involves both hardware and software?
- Describe a time you had to manage multiple high-priority IT requests. How did you prioritize and resolve them?
- How have you used metrics or reports (like from ServiceNow) to identify problems and improve IT service delivery?
- What is your experience with supporting manufacturing or specialized technical equipment?
- Why are you interested in a Systems Administrator role specifically within AMD's manufacturing environment?
职位点评
薪资福利
The JD does not disclose salary or specific benefits, making it difficult to assess compensation competitiveness. The 'Benefits offered are described: AMD benefits at a glance' suggests standard corporate benefits exist but details are unspecified.
成长发展
The role offers solid skill development in enterprise IT operations, troubleshooting, and project support within a cutting-edge technology company. Exposure to global projects and manufacturing systems provides valuable experience, though promotion pathways are not explicitly stated.
工作生活
The position is described as 'full-time' and requires on-site support for Hsinchu facilities, indicating a standard office-based role. No information on work-life balance, remote options, or overtime expectations is provided in the JD.
使命价值
Working for AMD in the semiconductor industry, which is central to AI and high-performance computing, provides a strong sense of contributing to cutting-edge technology. The role directly supports the operations that enable these innovations.
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