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Sales Executive (Reactive)
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Sales Executive (Reactive)

发布于 大约 1 小时前

普通员工/个人贡献者

9 Yi Tung Road, Hong Kong, New Territories, HK
初级经验
全职员工
仅现场办公
高中/中专
销售与零售
Customer Service
Marriott Rewards
Sales

AI 估算 · 18k–28k

Hong Kong hospitality sales roles typically offer competitive pay; with 2 years experience, a mid-level salary is expected.

职位详情

关于这个职位

As a Sales Executive (Reactive) at Marriott's Sheraton hotel in Hong Kong, you will handle guest reservations, respond to inquiries, and engage in upselling to maximize revenue. This role focuses on delivering excellent customer service, processing Marriott Rewards, and supporting the sales and marketing team. It's ideal for candidates with strong communication skills and a hospitality background.

最低要求

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

工作职责

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
Promote awareness of brand image internally and externally.
Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Enter Marriott Rewards information into appropriate software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

AI 洞察

优缺点分析

优点

  • Work for a leading global hotel brand (Marriott/Sheraton), offering stability and a prestigious name on your resume.
  • Gain hands-on experience in sales, reservations, and customer service, building a solid foundation for hospitality careers.
  • Direct interaction with guests from around the world enhances cross-cultural communication skills.
  • Opportunity to learn about revenue management and loyalty programs, which are valuable in the hotel industry.
  • The role is largely reactive, handling guest requests and issues, which can be demanding and repetitive.
  • May require standing, lifting, and working in a fast-paced environment, with potential for irregular shifts in hospitality.
  • No supervisory experience required initially, but career progression may depend on performance and availability of openings.
  • This role is ideal for individuals with a passion for hospitality, strong customer service skills, and a desire to build a career in hotel sales or management.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Entry-level sales role in a global hospitality brand, with potential to advance to senior sales positions or other departments.
  • Develop transferable skills in customer service, revenue management, and teamwork, opening doors to broader hospitality careers.
  • Opportunity to move into supervisory roles after demonstrating strong performance and leadership potential.
  • Handle guest reservation inquiries, changes, and cancellations via phone, fax, or mail, ensuring a smooth booking experience.
  • Utilize sales techniques, including upselling, to maximize revenue while maintaining guest loyalty to Marriott.
  • Process Marriott Rewards redemptions and manage guest calls, requests, and concerns with professionalism.
  • Support the Sales & Marketing team with administrative tasks and serve as a role model for customer service standards.
  • Strong communication and interpersonal skills to interact with guests and colleagues effectively.
  • Knowledge of reservation systems and sales techniques, with the ability to upsell and maximize revenue.
  • Customer service orientation with attention to detail and problem-solving abilities.
  • Basic office and computer skills, including email, filing, and data entry.

申请策略

  • Express genuine interest in the hospitality industry and the Sheraton brand in your cover letter.
  • Highlight your ability to multitask and remain calm under pressure, as the role involves managing multiple guest requests.
  • Emphasize any customer service or hospitality experience, even in part-time roles, to demonstrate relevant skills.
  • Highlight sales achievements, such as upselling or meeting revenue targets, if applicable.
  • Showcase communication and teamwork skills through examples of handling difficult situations or working in teams.
  • Include any familiarity with reservation systems or loyalty programs.
  • Familiarize yourself with hotel reservation software and Marriott Rewards program to feel confident in the role.
  • Take a course or watch tutorials on sales techniques and upselling strategies.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions to provide structured answers.
  • For customer service scenarios, emphasize empathy, active listening, and problem-solving steps.
  • Show enthusiasm for the brand and align your answers with the company's values of welcoming and connecting guests.
  • How would you handle a guest complaint about their reservation?
  • Describe a time you upsold a product or service successfully.
  • Why do you want to work for Marriott/Sheraton?
  • How do you prioritize tasks when multiple guests need assistance?
  • Are you comfortable working shifts, including weekends and holidays?

职位点评

48
综合评分

A stable hotel sales role in Hong Kong with a global brand, offering meaningful guest interactions but limited flexibility and unclear compensation.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
This job is best suited for candidates who value purpose in creating guest experiences and are willing to accept a stable but potentially demanding on-site role.
表现最好
使命价值
相对薄弱
工作生活
薪资福利55
成长发展50
工作生活45
使命价值60

薪资福利

55较低

The salary is not disclosed, and no explicit benefits are mentioned. However, working for a large hotel chain may offer competitive compensation and stability in Hong Kong.

薪资信号未披露（AI估算：18K-28K/月）

成长发展

50较低

The role provides practical sales and customer service experience, but there are limited explicit growth or training opportunities mentioned in the JD.

技术前沿非技术岗（不适用）
业务类型profit_center

工作生活

45较低

This is an on-site, front-line role requiring physical presence, likely with shift work. No flexible options are mentioned.

工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）

使命价值

60中等

The role contributes to guest satisfaction and the brand's mission of creating a sense of belonging, offering meaningful interactions with diverse guests.

行业发展稳定成熟行业
社会影响中性/一般
使命信号meaningful guest experience、The World's Gathering Place
创新程度传统/守旧模式

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