Senior Loss Prevention Supervisor
发布于 大约 2 小时前基层主管/组长
AI 估算 · 18k–30k
Based on the senior role and hospitality industry in Hong Kong, a competitive salary in the range of 18,000-30,000 RMB per month
职位详情
关于这个职位
This position is responsible for patrolling the property, securing rooms, monitoring surveillance systems, and ensuring the safety of guests and employees. The supervisor also handles emergencies, conducts safety inspections, and leads a team of security personnel to maintain a safe environment. It is a hands-on role with supervisory duties, requiring strong communication and crisis management skills.
工作职责
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
优先资格
Education: High school diploma or G.E.D. equivalent.
AI 洞察
优缺点分析
优点
- Work for a renowned global hospitality brand with stable operations.
- Gain hands-on experience in loss prevention, safety management, and team leadership.
- Access to Marriott's training and development programs, supporting career growth.
- Interact with diverse guests and employees, enhancing communication skills.
- Requires physical stamina and the ability to stand, walk, and respond quickly for long shifts.
- May involve working nights, weekends, and holidays as typical in the hotel industry.
- Handling disturbances and emergency situations can be stressful.
- This role is suitable for individuals who are vigilant, physically fit, enjoy protecting others, and are comfortable in a hotel service environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Opportunity to advance to higher security management roles within the hotel.
- Development of leadership and emergency response skills applicable across the hospitality industry.
- Potential to transfer to other Marriott properties globally, leveraging the brand's scale.
- Patrol the property, secure rooms, and control access to secured areas.
- Monitor CCTV and alarm systems, conduct safety inspections, and investigate incidents.
- Respond to emergencies, administer first aid/CPR, and coordinate with EMS.
- Supervise and coach security staff, handle guest complaints, and enforce safety policies.
- Strong observational and situational awareness skills.
- Ability to remain calm and act quickly in emergencies, including first aid/CPR certification.
- Excellent communication and conflict resolution abilities.
- Basic computer skills for report writing and documenting incidents.
申请策略
- Research Marriott's brand values and the JW Marriott property to demonstrate cultural fit.
- Be prepared to discuss how you handle stressful situations and prioritize guest safety.
- Highlight any supervisory experience in security or related fields.
- Emphasize certifications such as First Aid, CPR, or security licenses.
- Showcase your ability to handle emergencies and defuse conflicts with concrete examples.
- Include your knowledge of CCTV monitoring and incident report writing.
- Refresh your first aid/CPR certification and any hospitality-related safety training.
- Familiarize yourself with hotel security systems and emergency response procedures.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your answers with concrete examples.
- Emphasize your decision-making process and how you prioritize safety and customer service.
- Show knowledge of company policies and the importance of clear communication.
- Describe a time you handled a difficult or unsafe situation as a supervisor.
- How would you respond to a fire alarm or medical emergency in a hotel?
- How do you train and motivate your team to follow safety procedures?
- What steps do you take to ensure compliance with alcohol beverage control laws?
- How do you maintain confidentiality when handling sensitive reports?
职位点评
Stable role at a global hotel chain with training opportunities, but shift work and limited salary transparency may appeal to those valuing career growth.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
The compensation is not explicitly stated in the JD, but working for a global hotel chain like Marriott typically offers competitive pay and benefits. However, the lack of salary transparency may not fully satisfy compensatory motivation.
成长发展
The position provides a clear opportunity for training and development, as highlighted in the JW Marriott brand description. It also offers supervisory experience, which is valuable for career growth.
工作生活
The role requires on-site presence, patrolling, and responding to emergency situations. This may involve shift work, including nights and weekends, which can limit work-life balance.
使命价值
The role contributes to guest and employee safety, which is a meaningful purpose, but the social impact is moderate compared to roles in healthcare or sustainable development.
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