Watch Jobs
Chanel logo
香奈儿
Chanel Recruitment Day - Client Care Advisor
立即应聘

Chanel Recruitment Day - Client Care Advisor

发布于 大约 3 小时前

普通员工/个人贡献者

Hong Kong S.A.R.
中级经验
全职员工
仅现场办公
学历未注明
客户服务与支持
Communication Skills
Crm
Customer Service
English
Omni-Channel
Problem Solving
Client Care

AI 估算 · 18k–28k

Luxury retail client service roles in Hong Kong command competitive salaries, especially with trilingual requirements. Range bas

职位详情

关于这个职位

As a Client Care Advisor at CHANEL, you will be the first point of contact for clients, providing exceptional luxury service across all channels. You will handle inquiries, build relationships, and collaborate with boutiques to ensure a seamless client experience. This role requires fluency in Cantonese, Mandarin, and English and a passion for delivering outstanding client care.

最低要求

Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.

Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
A positive attitude, empathy and resilience when addressing clients’ queries and needs.
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
The successful candidate must demonstrate full professional fluency in Cantonese, Mandarin, and English.

工作职责

The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.

Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries.
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Client Care Expert.
Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).

AI 洞察

优缺点分析

优点

  • Working for a prestigious luxury brand with a global presence.
  • Opportunity to develop deep client service and relationship-building skills.
  • Exposure to omni-channel retail and advanced technologies.
  • Strong emphasis on personal growth and inclusive culture.
  • Handling high volume of client inquiries with demanding expectations.
  • Requires flexibility in working hours, potentially including weekends and holidays.
  • Must maintain high service standards under pressure.
  • This role is ideal for candidates who are passionate about luxury client service, possess strong communication skills, and thrive in a client-centric environment.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Can progress to Senior Client Care Advisor, Team Lead, or Client Care Expert.
  • Opportunities to move into boutique or other functions within CHANEL.
  • Develop expertise in luxury client experience and omni-channel operations.
  • Act as the first point of contact for client inquiries across channels, resolving issues independently.
  • Provide personalized luxury service, build long-term relationships with clients.
  • Collaborate with boutiques and internal teams to ensure seamless client experience.
  • Capture client insights and support outbound campaigns.
  • Excellent communication and interpersonal skills in Cantonese, Mandarin, and English.
  • Strong problem-solving and adaptability in handling diverse client needs.
  • Deep understanding of CHANEL products and heritage.
  • Ability to use CRM and omni-channel systems effectively.

申请策略

  • Research CHANEL's brand values and recent initiatives to align your answers.
  • During the recruitment day, show enthusiasm for providing exceptional client experiences.
  • Highlight client care experience, especially in resolving issues independently.
  • Emphasize language proficiency in Cantonese, Mandarin, and English.
  • Showcase examples of building strong client relationships and improving satisfaction.
  • Demonstrate knowledge of luxury retail or premium service environments.
  • Familiarize yourself with CHANEL products and heritage beforehand.
  • Practice handling challenging client scenarios and conflict resolution.

面试指南

  • Use STAR method for behavioral questions: Situation, Task, Action, Result.
  • For product knowledge questions, demonstrate research and genuine interest in the brand.
  • For problem-solving questions, show logical thinking and client-centric approach.
  • Please describe a time you handled a difficult client complaint and how you resolved it.
  • How do you ensure consistent service quality across different channels?
  • What do you know about CHANEL's products and heritage? Why do you want to work here?
  • How would you handle a situation where a client has a query you cannot immediately answer?
  • Describe a time you collaborated with other teams to improve client satisfaction.

职位点评

68
综合评分

A luxury client care role with strong development opportunities, but work-life balance is unclear.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Ideal for candidates who value career growth, enjoy luxury client service, and possess strong communication skills.
表现最好
成长发展
相对薄弱
工作生活
薪资福利65
成长发展85
工作生活50
使命价值70

薪资福利

65中等

JD does not disclose specific salary or benefits, but as a global luxury brand, compensation is likely competitive; however, no concrete evidence from JD.

薪资信号未披露（AI估算：18K-28K/月）

成长发展

85较高

JD explicitly emphasizes career development, a growing team, and continuous learning, strongly satisfying developmental motivation.

技术前沿非技术岗（不适用）
成长机会opportunity to be part of a growing team、Career and developmental opportunities、opportunity to grow with the House、learn about CHANEL’s dynamic business、supports you to be at your best
业务类型ambiguous

工作生活

50较低

JD provides no information on working hours or remote work; client service roles may involve shifts, but lifestyle signals are unclear.

工作模式未明确
办公地点未明确
加班情况未提及（无法判断）

使命价值

70中等

JD focuses on delivering exceptional luxury experiences and client satisfaction, providing a sense of purpose, though social impact is neutral.

行业发展稳定成熟行业
社会影响中性/一般
使命信号unsurpassed luxury experience、client satisfaction、unique CHANEL experience
创新程度积极采用新技术

香奈儿 的其他在招职位

相似职位推荐

Watch Jobs