Customer Service Support ( 400 Hotline )

该职位是沃特世公司的400热线客服支持岗，负责处理客户售前咨询、订单管理、售后维修及发票等全流程服务，需要协调内部部门确保客户体验

Provides pre-sales and/or aftermarket sales consulting to benefit Waters customers in areas such as product/service solution, customer service requests such as end-to-end order status management, repair /PMV/ calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration. Handle Inbound 400 hotline calls and Outbound call for presales and aftermarket sales、Marketing Campaign、application related inquires. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as Sales, Logistics and Service Delivery to resolve customer inquiries. May identify and follow up on business opportunities. May be responsible for project management of marketing/ sales/ service. May require ability to read/write in one or more languages.