博柏利
Senior/ Client Advisor Opportunities
Senior/ Client Advisor Opportunities
发布于 大约 3 小时前普通员工/个人贡献者
Hong Kong
高级经验
全职员工
仅现场办公
学历未注明
销售与零售
Product Knowledge
Client Service
Sales
Brand Passion
Clientelling
AI 估算 · 20k–40k
奢侈品零售资深客户顾问，需丰富经验与客户管理能力，香港市场薪资中等偏上。
职位详情
关于这个职位
As a Senior Client Advisor at Burberry in Hong Kong, you will be responsible for delivering an exceptional luxury shopping experience, building long-term relationships with clients, and driving sales performance. This role is ideal for individuals passionate about fashion, with strong interpersonal skills and a commercial mindset.
最低要求
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
工作职责
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
AI 洞察
优缺点分析
优点
- Work with a prestigious luxury brand with global recognition.
- Opportunity to build strong client relationships and develop sales expertise.
- Exposure to high-end fashion and networking with affluent clients.
- High pressure to meet sales targets and KPIs.
- Requires flexibility with working hours, including weekends and holidays.
- Demanding client expectations in a luxury environment.
- This role is ideal for individuals with a passion for luxury retail, strong interpersonal skills, and a results-driven mindset who thrive in a target-oriented environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Senior Client Advisor or Team Leader with increased responsibilities.
- Transition into store management or regional roles in retail operations.
- Build and maintain relationships with new and existing clients, providing personalized luxury service.
- Achieve individual and store sales targets through effective storytelling and product knowledge.
- Manage client appointments and follow-ups to drive loyalty and repeat purchases.
- Proven sales track record and ability to exceed targets.
- Strong product knowledge and passion for fashion, art, and culture.
- Excellent communication and interpersonal skills for client engagement.
申请策略
- Research Burberry's brand heritage and current collections to demonstrate genuine interest.
- Prepare examples of how you have handled challenging client situations.
- Highlight previous sales achievements and client retention success.
- Emphasize experience in luxury retail or similar high-end service industries.
- Showcase language skills and any additional relevant qualifications.
- Deepen knowledge of fashion trends and competitor brands.
- Practice storytelling techniques to enhance client engagement.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Focus on client-centric outcomes and measurable results.
- Demonstrate passion for the brand and luxury service standards.
- How do you approach building relationships with new clients?
- Can you describe a time you exceeded a sales target?
- How would you handle a dissatisfied client?
- What do you know about Burberry's brand and products?
- How do you stay updated on fashion trends?
职位点评
62
综合评分
Luxury retail sales role with strong brand equity and growth opportunities, but limited work-life flexibility.
更适合这类人
This role is best suited for individuals who value brand prestige and career development in luxury retail, and are comfortable with a demanding, in-store environment.
表现最好
成长发展
相对薄弱
工作生活
薪资福利60
成长发展70
工作生活55
使命价值65
薪资福利
60中等
Salary is not disclosed, but luxury retail positions in Hong Kong typically offer competitive compensation and benefits. However, without specific details, the compensatory motivation is moderately satisfied.
薪资信号未披露（AI估算：20K-40K/月）
成长发展
70中等
The role offers opportunities to enhance sales skills and brand knowledge, but lacks explicit mention of training or career progression paths. Development is moderately supported.
技术前沿非技术岗（不适用）
成长机会Proven track record、Clientelling experience
业务类型profit_center
工作生活
55较低
The role requires in-store presence with no remote options, and luxury retail often involves weekends and peak hours. Work-life balance is limited.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
65中等
Working for a heritage brand with a sustainability focus provides a sense of purpose, but the role is primarily commercial. Purpose is moderately fulfilled.
行业发展稳定成熟行业
社会影响中性/一般
使命信号force for good in the world、sustainable luxury
创新程度稳健跟随主流
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