Technology Service Specialist
发布于 大约 2 个月前普通员工/个人贡献者
AI 估算 · 20k–30k
Entry-level application support role in Hong Kong with 2-3 years experience; market rate for similar positions ranges 20k-30k HK
职位详情
关于这个职位
As a Technology Service Specialist at Lane Crawford, you will provide frontline support for enterprise applications and platforms, handling incidents and service requests via phone, email, or ticketing system. You'll troubleshoot production issues, perform root cause analysis, and collaborate with IT teams to ensure system stability. This role involves shift work including weekends and occasional after-hours emergency support.
最低要求
Minimum of a diploma or degree in IT, Computer Science, or a related field.
工作职责
Provide support for enterprise applications and platforms.
优先资格
Technical expertise in Java applications, Oracle DB, MSSQL is highly advantageous.
AI 洞察
优缺点分析
优点
- Work with established enterprise systems at a prestigious luxury brand.
- Gain hands-on experience with SQL, Oracle, and Java technologies.
- Opportunity to develop cross-functional IT skills and vendor management.
- Clear career progression in a large organization.
- Shift work including weekends and after-hours support can disrupt work-life balance.
- Role is primarily reactive incident management rather than proactive development.
- Requires fluency in three languages to support diverse users.
- This role is ideal for early-career IT professionals who enjoy troubleshooting and have strong SQL skills, and who are comfortable with shift work.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior application support or platform engineer role.
- Move into IT operations management or DevOps with additional cloud/automation skills.
- Specialize in database administration or enterprise architecture.
- Respond to and resolve application incidents and service requests from internal users.
- Perform root cause analysis for production issues and coordinate with IT teams for permanent fixes.
- Maintain documentation of support procedures and operational runbooks.
- Provide after-hours and weekend support on a rotating schedule.
- Strong SQL skills including scripting and stored procedures.
- Familiarity with enterprise applications and platform support.
- Analytical troubleshooting ability for complex system issues.
- Good communication skills in English, Cantonese, and Mandarin.
申请策略
- tailor your resume to highlight customer service and problem-solving skills.
- Research Lane Crawford's business and technology stack to show genuine interest.
- Emphasize your SQL experience with specific examples of queries, stored procedures, and database troubleshooting.
- Highlight any previous application support or IT helpdesk roles, including incident management and root cause analysis.
- Showcase language proficiency: English, Cantonese, and Mandarin.
- Mention familiarity with Java, Oracle, or MSSQL if applicable.
- Practice advanced SQL techniques, including performance tuning and complex joins.
- Learn basic Java debugging or Oracle database administration concepts.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- For technical questions, explain the problem, your approach, and the outcome.
- Describe a time you resolved a critical production incident. What steps did you take?
- How do you prioritize multiple support requests with competing deadlines?
- Explain a complex SQL query you wrote and how you optimized it.
- How do you handle communication with users who are frustrated?
- What is your experience with root cause analysis? Give an example.
- Review common SQL interview questions and practice writing queries.
职位点评
Entry-level application support role at a luxury brand, offering solid technical exposure but demanding shift work and after-hours responsibilities.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
The salary range is competitive for Hong Kong entry-level IT roles, and compensatory time off is provided for after-hours work, but typical benefits like annual bonus are not specified.
成长发展
The role offers exposure to enterprise systems and SQL/Java technologies, which are valuable for career growth. The JD mentions commitment to continuous learning, but no formal training programs are specified.
工作生活
The role requires shift work including weekends and after-hours emergency support, which significantly impacts work-life balance. Compensatory time off is provided but the irregular schedule is a major downside.
使命价值
While supporting a luxury brand may have some appeal, the role is primarily operational and does not directly contribute to social impact or innovation. Industry growth is stable but not high-growth.