是德科技
Customer Serv Ops Rep
Customer Serv Ops Rep
发布于 3 天前普通员工/个人贡献者
Taoyuan, Taiwan
初级经验
全职员工
仅现场办公
本科
客户服务与支持
Contact Center
Customer Service
Problem Solving
Sales
Pc Tools
AI 估算 · 8k–12k
台湾地区客户服务代表职位，本科要求，薪资处于行业中等水平。
职位详情
关于这个职位
作为客户服务运营代表，您将成为客户与公司之间的桥梁，负责处理服务订单、查询及问题解决，确保客户满意度
该职位要求优秀的沟通能力和销售意识，适合希望在客户服务领域发展的求职者
最低要求
Bachelor degree, preferable with related work experiences
Customer satisfaction oriented, strong interest and passion in serving customer in a contact center environment.
Excellent communication skills in voice and written media, both in Chinese and English.
Sales skills to qualify customer's requests.
Capability to handle multiple tasks and ability to work in a stressful environment.
Able to resolve problem and deliver commitment by initiating, advancing and managing the requests/issues to reach closure or resolution.
Solid system application knowledge (Keysight will provide training on system we use).
Excellent knowledge of PC tools.
工作职责
Provide general pricing of Keysight service is available.
Respond to customer's request of service: repair and calibration. This include orders for those customers under warranty/contract and for customer requiring per incident support.
Respond to customer's request for the status of service order, this includes the appropriate escalation paths as defined by the process.
Validate customer entitlement for the various Keysight offering.
Respond to customer's requests to change their account/contact profile details.
Provide service availability.
Keep record of customer interactions and transactions, including: inquiries, comments, as well as action taken.
Identify potential business opportunities.
AI 洞察
优缺点分析
优点
- Opportunity to work for a leading technology company with a strong brand and global presence.
- Gain valuable communication, problem-solving, and sales skills in a structured environment.
- Potential for career growth within a large organization with diverse functions.
- Training provided on company systems, reducing the need for prior specific knowledge.
- High-volume, fast-paced contact center environment with multitasking demands.
- Requires working under stress and handling difficult customer issues.
- Role may involve repetitive tasks and strict adherence to processes.
- This role is ideal for individuals who enjoy helping customers, have strong communication skills, and can thrive in a structured yet dynamic environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior customer service roles or team lead positions within the contact center.
- Move into sales or account management roles leveraging customer interaction experience.
- Develop expertise in Keysight's product portfolio and transition to technical support or field service roles.
- Act as the primary point of contact for customers, handling service requests such as repairs, calibrations, and order status inquiries.
- Validate customer entitlements for warranty/contract services and process account/contact profile changes.
- Identify potential business opportunities and upsell services during interactions.
- Maintain accurate records of customer interactions and transactions.
- Excellent verbal and written communication skills in both Chinese and English.
- Strong customer service orientation and ability to handle stressful situations.
- Sales skills to qualify customer requests and identify opportunities.
- Proficiency in PC tools and ability to learn new system applications quickly.
申请策略
- Tailor your resume to highlight customer-centric achievements and problem-solving examples.
- Prepare for scenario-based questions in the interview that test your communication and multitasking abilities.
- Emphasize any previous customer service experience, especially in contact centers or B2B environments.
- Highlight bilingual proficiency (Chinese and English) and any sales achievements.
- Showcase ability to handle multiple tasks and work under pressure with specific examples.
- Mention familiarity with CRM systems or PC tools.
- Practice active listening and conflict resolution techniques for handling difficult customers.
- Learn basic sales techniques to identify upselling opportunities.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure behavioral answers.
- For customer handling, emphasize empathy, active listening, and resolution steps.
- For multitasking, show your ability to prioritize based on urgency and impact.
- Tell me about a time you handled a difficult customer. What steps did you take?
- How do you prioritize tasks when dealing with multiple customer requests simultaneously?
- Describe a situation where you identified an opportunity to upsell or cross-sell a service.
- How do you ensure accuracy when updating customer records?
- Why are you interested in working for Keysight specifically?
职位点评
58
综合评分
Stable customer service role with training opportunities, moderate salary, and on-site work in a fast-paced contact center.
更适合这类人
This role is best for candidates who value skill development and stability over work-life balance or immediate high compensation.
表现最好
成长发展
相对薄弱
工作生活
薪资福利60
成长发展65
工作生活50
使命价值55
薪资福利
60中等
The salary is moderate for the role in Taiwan, but benefits are not specified in the JD, reducing the score.
薪资信号未披露（AI估算：8K-12K/月）
成长发展
65中等
The role offers training on internal systems and potential for growth, but the JD does not explicitly mention career progression or advanced technology exposure.
技术前沿传统/成熟技术
技术栈PC Tools、System Applications
成长机会training
业务类型ambiguous
工作生活
50较低
The work is on-site in a contact center, with no mention of flexibility or work-life balance initiatives; may involve high-stress multitasking.
工作模式仅现场办公
办公地点未明确
加班情况JD含高强度暗示词
使命价值
55较低
Keysight is a respected company in technology innovation, but the role itself is customer support with limited direct impact on groundbreaking products.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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