渣打银行
Officer/Specialist
Officer/Specialist
发布于 大约 18 小时前普通员工/个人贡献者
天津市
初级经验
全职员工
仅现场办公
学历未注明
其它
Compliance
Operations
Risk Management
Analytical Skills
Communication Skills
Sdm
Banking Knowledge
Process Skills
AI 估算 · 4k–6k
天津银行后台初级岗位，薪资水平中等偏下，但外资银行福利较好，稳定性高。
职位详情
关于这个职位
作为渣打银行天津运营中心的专员，负责日常操作流程执行，包括交易处理、风险控制及合规检查
主要工作是按照标准流程准确高效地处理业务，确保时效和质量，同时识别和上报异常情况
该职位适合细心、有条理、愿意在银行后台稳定发展的求职者
最低要求
Banking knowledge
Analytical Skills
Communication Skills
Process Skills
工作职责
Understands the strategies and priorities of the organization
Able to execute actions that will contribute towards achieving business strategies
Generating action plans for strategy implementation
Ensure compliance with relevant laws, regulations, and internal policies.
Autonomy to take decisions specific to the duties and responsibilities entrusted for improvement in the assignments to be performed.
Able to perform Operations work which are straight forward and repetitive
Has basic understanding of processes and products
Should possess basic knowledge of SDM
Possesses and applies basic expertise to his area of work
Keeps up to date with changes to products and processes
Should be aware on the process changes communicated by TL / Unit Manager
Able to quickly adapt to changes with regards to process, projects etc
To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
Deliver required output in TAT and Accuracy
To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country
Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable
To ensure that errors highlighted are rectified or reported on the same day of errors identified
To report / escalate exceptions to the Supervisors
To identify and report all exceptions on non-compliance with standard controls
To identify and report all weaknesses inherent in the standard controls
To report system/applications issues on time
To exercise complete discretion in decisions on the responsibilities vested and other tasks assigned.
To always perform while balancing risk with innovation.
Able to cooperate and work as a team in an open and approachable style. Be good team player taking team’s goals in to consideration.
Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes the fundamentals of operations risk
Awareness on SDM related fraud / account take over fraud
Comply with Group / Country SDM Guidelines and adhere to the relevant Controls and Checks
Take ownership for the identification of the risks and rectify as necessary depending on the circumstances.
Money Laundering Prevention - Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions. - Ensures that appropriate internal controls are in place and operating effectively.
Staff should follow the code of conduct strictly, ensure the client information is secured and protected from leaking.
Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by Stakeholders
Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at processing level
Raises issues when they see the task is at risk
Completes work as assigned
Performs tasks accurately and thoroughly; double-checks the accuracy of the process
Handle all transactions as per the laid down policies and procedures.
Able to understand what "quality work" is and should strive to contribute towards it.
Upholding the values of the Group and Company always
Adherence to Service Level agreements & ensure to have NIL errors & NIL customer complaints/breaches
To report accurate data in PS Tool and to report accurate data/MIS to the management
Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization’s Code of Conduct
Incorporate own creativity and innovation into the assignments and develop the work product further.
Work independently on the strategic goals and attain operational implementation of the same by using own discretion and innovation.
Degree of care and caution to be exercised throughout the performance at work, specifically on account of the nature of work.
Able to create impact directly or indirectly through professional behaviour and appearance.
Understands that the action he/ she does has an impact on the customer directly or indirectly and be responsible/accountable for the actions undertaken.
Understands basic customer service requirements and relates error free processing to customer service
Responds promptly in an efficient and accurate manner as per the required TAT Communication
Ability to communicate clearly so that understood by the recipients.
Ability to understand instructions and written documentation clearly and accurately
Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills
To anticipate potential challenges in the overall and day-to-day responsibilities vested and develop contingency plans in alignment with the Bank’s objectives and goals.
AI 洞察
优缺点分析
优点
- 外资银行平台稳定，福利完善，提供医疗、保险、带薪休假等
- 天津作为一线城市，生活成本相对较低，适合追求稳定生活
缺点 / 挑战
- 工作流程规范，有助于培养严谨的职业习惯和风险意识
- 工作内容较为重复和流程化，可能缺乏技术挑战和创新空间
- 严格遵循SLA和准确率要求，工作强度较高，需要高度专注
- 适合细心、耐心、希望在银行业长期稳定发展，且不追求高强度技术挑战的求职者
角色解读
- 可向高级专员或团队主管发展，积累运营和风险管理经验
- 有机会接触更多复杂业务，后续可转岗至产品、风控或合规部门
- 执行日常银行运营操作，如交易处理、账户维护等，确保按时按质完成
- 遵循内部流程和监管要求，进行合规检查和风险控制，识别并上报异常
- 与团队协作，及时响应内部和外部查询，维护客户满意度
- 具备基础银行业务知识，了解SDM等相关流程
- 良好的分析能力和沟通能力，能准确理解指令并清晰表达
- 流程导向，注重细节，能够保证高准确率并遵守SLA
申请策略
- 面试前了解渣打银行的企业文化和价值观，尤其是“Do the right thing”等
- 准备好用具体例子说明你如何应对压力、处理误差和遵守流程
- 突出金融或银行相关实习/工作经历，特别是涉及交易处理、风险控制的经验
- 强调细致、准确、遵守流程的能力，可举例说明过往的准确率或SLA达成情况
- 体现沟通与团队协作能力，尤其是跨部门或与客户沟通的经验
- 学习基础银行产品知识，如国际贸易、支付结算等，可通过在线课程了解
- 提升Excel使用技能，数据处理和报表制作能力会加分
面试指南
- 使用STAR法则（情境、任务、行动、结果）结构化回答行为类问题
- 展示对银行合规和风险文化的认同，强调遵循流程的重要性
- 突出你的沟通和团队合作能力，尤其是如何有效上报和协调
- 请描述一次你在工作中发现错误并采取措施的经历
- 如何处理多项任务同时到期的情况？请举例
- 你对操作风险的理解是什么？在日常工作中如何管理风险？
- 为什么选择渣打银行？你对这个职位有什么了解？
- 复习银行业务操作的基本概念，如SWIFT、账户 reconciliation 等
职位点评
62
综合评分
稳定外资银行后台岗，福利优厚但技能成长有限，适合求稳者。
更适合这类人
适合追求稳定、福利好、生活工作平衡，对技能成长要求不高的求职者。
表现最好
薪资福利
相对薄弱
成长发展
薪资福利75
成长发展45
工作生活70
使命价值60
薪资福利
75中等
职位提供有竞争力的薪资福利，包括退休储蓄、医疗保险、年假等，但具体薪资未披露，且作为初级岗位薪资增长空间有限。
薪资信号未披露（AI估算：4K-6K/月）
福利待遇核心银行退休储蓄、医疗和人寿保险、年假、育儿假（20周）、休假（最长12个月）、志愿者假（3天）、灵活工作选项、Unmind数字健康平台
成长发展
45较低
职位主要是重复性操作，技能成长空间有限，未明确提及晋升或培训机制，技术含量低。
技术前沿传统/成熟技术
业务类型ambiguous
工作生活
70中等
有灵活工作选项，但主要基于办公室，且地点在天津，生活便利。未提及加班情况，但可能有一定工作压力。
工作模式混合式弹性办公
办公地点未明确
加班情况未提及（无法判断）
工作生活平衡灵活工作选项
使命价值
60中等
银行工作有一定社会价值，但该职位偏后台操作，直接使命感不强。行业稳定，但创新性低。
行业发展稳定成熟行业
社会影响中性/一般
创新程度传统/守旧模式
Watch Jobs