Sales Associate

This is a Sales Associate position at a Coach store in Macau. The role is the front-line ambassador for the Coach brand, responsible for delivering an elevated, personalized shopping experience to clients. You will drive sales by meeting personal and store goals through product expertise, styling advice, and utilizing omni-channel selling tools, while also supporting daily store operations.

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards. • Build lasting client relationships through personalized styling, product expertise, and fashion advice. • Drive sales through cross-selling, upselling, and tailored recommendations. • Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases. • Develop and execute personal sales plans; meet or exceed individual and team KPIs. • Source new customers, maintain relationships, and follow up to close sales. • Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs. • Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards. • Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures. • Process transactions efficiently (purchases, returns, exchanges, online pickups). • Support inventory cycles: receive shipments, stock shelves, and manage product movement. • Assist teammates in functional areas as required. • Foster a collaborative, trust-based environment; encourage team performance. • Participate in brand initiatives, training programs, and inclusion activities. • Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. Strong English language proficiency. (for EU)