Watch Jobs
Merck logo
默克药厂
Training & Development Specialist (All genders)
立即应聘

Training & Development Specialist (All genders)

发布于 43 分钟前

普通员工/个人贡献者

Wroclaw, Dolnoslaskie, Poland
中级经验
全职员工
混合式弹性办公
本科
培训与发展
Curriculum Design
Customer Service
Lms
Mentoring
Microsoft Office
Organizational Skills

AI 估算 · 12k–20k

Based on the role's seniority and location, the salary is estimated in line with the local market for training specialists.

职位详情

关于这个职位

As a Training & Development Specialist at Merck's Wroclaw hub, you will design and deliver onboarding and continuing education programs for global Customer Service teams. This hybrid role offers flexible hours, strong learning opportunities, and the chance to make a real impact on customer experience.

最低要求

Minimum of 2+ years of experience working in a customer care, customer support, or call center environment.

Strong hands-on experience in curriculum design, content development, and training delivery.
Proven proficiency in managing and tracking training records within Learning Management Systems (LMS) or HR tools.
Demonstrated ability to mentor, coach, and motivate team members across all organizational levels.
Solid knowledge of customer support principles, operational workflows, and soft-skills training methods.
Excellent presentation, communication, and relationship-building skills with high proficiency in Microsoft Office applications.
Strong organizational skills with a proven track record of managing multiple priorities and meeting deadlines.

工作职责

Design, deliver, and champion onboarding and continuing education programs for Customer Service teams.

Shape training curricula, manage learning materials, and track monthly success metrics to ensure alignment with global quality standards.
Collaborate closely with cross-functional partners and HR to build impactful system and soft-skills training.
Empower teams, drive operational excellence, and foster a vibrant culture of continuous learning.

优先资格

Bachelor’s degree (BSc/BA) is highly desirable.

AI 洞察

优缺点分析

优点

  • Work for a global leading healthcare and science company.
  • Strong emphasis on learning and development, with co-financed courses and certifications.
  • Flexible hybrid work model and work-life balance benefits.
  • Direct impact on customer service team performance and customer experience.
  • Requires strong organizational skills to manage multiple training programs.
  • Minimal travel, but may need to align with global teams across time zones.
  • Hands-on role requiring constant adaptation to evolving customer service needs.
  • Ideal for experienced customer service professionals with a passion for training and developing others, who thrive in a structured yet dynamic environment.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to senior training or learning and development manager roles.
  • Expand into broader HR/talent development functions.
  • Global exposure with a multinational company, potential for regional or global training leadership.
  • Design and deliver onboarding and continuing education programs for Customer Service teams.
  • Manage training curricula and learning materials, and track monthly success metrics.
  • Collaborate with HR and cross-functional partners to build system and soft-skills training.
  • Mentor and coach team members to drive operational excellence.
  • Strong experience in curriculum design and training delivery.
  • Proficiency with LMS or HR tools for tracking training records.
  • Excellent communication, presentation, and relationship-building skills.
  • Solid understanding of customer support principles and soft-skills training methods.

申请策略

  • Research Merck's values and emphasize alignment with their mission of enriching people's lives.
  • Be prepared to discuss how you would design a training program for a customer service team.
  • Highlight experience in designing and delivering training programs.
  • Emphasize proficiency with LMS and tracking metrics.
  • Showcase customer service background and soft-skills training expertise.
  • Mention any mentoring or coaching experience.
  • Familiarize yourself with modern LMS platforms if not already experienced.
  • Take a course on instructional design or e-learning development.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure your answers.
  • Align your answers with the company's goals of operational excellence and continuous learning.
  • Show enthusiasm for developing people and mention specific examples where your training improved performance.
  • Can you describe your experience in designing a training curriculum from scratch?
  • How do you measure the effectiveness of a training program?
  • How would you handle training employees across different time zones and cultures?
  • What is your approach to coaching and mentoring team members?
  • How do you stay updated with the latest training methodologies?

职位点评

80
综合评分

A hybrid, learning-focused training role at a global healthcare leader with excellent WLB benefits.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
This job is best suited for candidates prioritizing work-life balance and career development, with a strong passion for training and people development.
表现最好
工作生活
相对薄弱
薪资福利
薪资福利70
成长发展85
工作生活90
使命价值80

薪资福利

70中等

The job offers a solid benefits package including private medical care, life insurance, and prepaid lunch card, but the salary is not disclosed. Overall compensation is likely competitive for Poland.

薪资信号未披露（AI估算：12K-20K/月）
福利待遇private medical care、life insurance、sports card、prepaid lunch card、additional paid days off、flexible hours、co-financing language courses、training and certifications、development opportunities、Employee Assistance Program

成长发展

85较高

The role emphasizes continuous learning and development, with co-financing for language courses, training, and certifications. It also offers the chance to design training programs, which enhances your own skills.

技术前沿非技术岗（不适用）
成长机会Learning and Development、co-financing language courses、training and certifications、development opportunities
业务类型ambiguous

工作生活

90较高

The position offers a hybrid work model after onboarding, flexible hours, and additional paid days off, ensuring a healthy work-life balance.

工作模式混合式弹性办公
办公地点未明确
加班情况明确说明WLB/不加班
工作生活平衡flexible hours、additional paid days off、Work-Life balance

使命价值

80较高

Merck's mission to enrich lives and advance human progress provides a strong sense of purpose. The role contributes to team development and operational excellence, which aligns with the company's broader impact.

行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号enrich people’s lives、Sparking Discovery and Elevating Humanity、champion human progress
创新程度稳健跟随主流

默克药厂 的其他在招职位

相似职位推荐

Watch Jobs