Welcome and greet guests warmly upon arrival, ensuring a professional first impression. • 热情迎接到店客人，建立专业的第一印象
Manage reservations and table allocation effectively to optimize seating and guest flow. • 高效管理预订及餐位安排，优化上座率与客流动线
Escort guests to their tables and present menus in a courteous and polished manner. • 引领客人入座，并以专业得体的方式呈递菜单
Maintain communication with service team to ensure accurate guest information and smooth coordination. • 与服务团队保持沟通，确保信息准确传递与运营顺畅
Provide attentive and personalized food and beverage service in accordance with Mandarin Oriental standards. • 按照文华东方标准提供细致且个性化的餐饮服务
Possess good knowledge of menu items, including food and wine pairing basics. • 熟悉菜单内容，包括基础的菜品与酒水搭配知识
Ensure service sequence is followed and guest needs are anticipated and fulfilled. • 确保服务流程执行到位，并主动预判和满足客人需求
Maintain cleanliness and organization of the dining area at all times. • 始终保持餐厅环境整洁有序
Support company’s philosophy and company culture using Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. • 严守酒店经营哲学和企业文化，在日常工作中贯彻部门传奇质量体验标准，以实现宾客满意度及集团使命
Uphold and enforce all hotel policies and procedures as stated in the colleague handbook. • 严格执行员工手册中规定的各项酒店政策及流程
Report guest feedback, both positive and negative, to the Manager and take appropriate action when required. • 将客人反馈（无论正面或负面）及时汇报给管理层，并在需要时采取相应行动