文华东方酒店
Restaurant Manager
Restaurant Manager
发布于 大约 14 小时前中层管理(经理/总监)
Macau
中级经验
全职员工
仅现场办公
学历未注明
餐饮服务
客户服务
团队管理
安全管理
领导力
合规
培训
餐饮管理
卫生标准
投诉处理
AI 估算 · 25k–40k
澳门顶级酒店中层管理岗位，薪资水平较高，但行业竞争激烈，技能要求全面。
职位详情
关于这个职位
作为文华东方酒店的餐厅经理，您将负责确保餐厅的日常运营顺畅，带领团队提供高品质的餐饮服务，维护酒店的品牌标准
您需要管理员工、处理客人投诉、并确保遵守卫生与安全法规
这是一个在顶级豪华酒店担任中层管理角色的机会
最低要求
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
Ensures hotel policies and procedures are adhered to
Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
Attends meetings and training sessions that may be beneficial personally or to the restaurant operation
工作职责
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
Ensures hotel policies and procedures are adhered to
Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
Attends meetings and training sessions that may be beneficial personally or to the restaurant operation
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