文华东方酒店
Guest Service Agent - OSS Operator
Guest Service Agent - OSS Operator
发布于 大约 8 小时前普通员工/个人贡献者
Macau
中级经验
全职员工
仅现场办公
高中/中专
客户服务与支持
English
Customer Service
Communication Skills
Emergency Response
Opera Pms
Message Taking
Multi-Line Telephone Systems
Wake-Up Calls
AI 估算 · 12k–18k
Based on luxury hotel industry standards and multilingual requirements, the salary is moderate but competitive.
职位详情
关于这个职位
The Guest Service Agent - OSS Operator serves as the central communication hub of the hotel, handling all incoming calls, guest requests, and emergency communications. This role requires excellent multilingual skills and a professional demeanor to ensure seamless telecommunications services for guests and internal departments.
最低要求
High school diploma or equivalent; previous experience in a similar role within a luxury hotel environment is highly desirable; proficiency in operating multi-line telephone systems and hotel software (e.g., Opera PMS); excellent verbal communication skills in English; proficiency in Cantonese and/or Mandarin is a significant advantage; strong active listening skills and clear professional telephone etiquette; ability to remain calm under pressure; exceptional organizational skills; customer-focused; ability to work flexible shifts including evenings, weekends, and public holidays; positive attitude and team-player mentality.
工作职责
Operate the hotel's telephone exchange system (OSS) efficiently; handle guest requests including wake-up calls and message taking; process internal calls; monitor and respond to emergency calls; maintain accurate records; assist with basic technical support; collaborate with other departments; provide excellent customer service; adhere to hotel policies; report equipment malfunctions.
优先资格
A degree or diploma in Hospitality Management is a plus.
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