万豪
Human Resources Manager
Human Resources Manager
发布于 大约 2 个月前中层管理(经理/总监)
180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong Island, HK
中级经验
全职员工
仅现场办公
高中/中专
人力资源与培训
Employee Relations
Hr Operations
Recruitment
Unemployment Claims
Compliance
AI 估算 · 25k–42k
香港酒店HR经理岗位，要求3年经验，薪资与同行业相比具有竞争力，略高于平均水平。
职位详情
关于这个职位
This role is responsible for supporting the daily HR operations of a hotel property, including recruitment, employee benefits administration, training and development, employee relations, and compliance. It ensures HR services meet employee needs and enable business success.
最低要求
High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
工作职责
Managing Recruitment and Hiring Process**
Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
Establishes and maintains contact with external recruitment sources.
Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
Oversees/monitors candidate identification and selection process.
Provides subject matter expertise to property managers regarding selection procedures.
Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits**
Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
Prepares, audits and distributes unemployment claim activity reports to property management.
Attends unemployment hearings and ensures property is properly represented.
Ensures that department has the available resources on hand to administer employee.
Managing Employee Development**
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees are cross-trained to support successful daily operations.
Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
Ensures attendance by all new hires and participation of the leadership team in training programs
Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
Maintaining Employee Relations**
Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
Partners with Loss Prevention to conduct employee accident investigations, as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices**
Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
Ensures medical records are maintained in a separate, secure and confidential medical file.
Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
Communicates property rules and regulations via the employee handbook.
Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
AI 洞察
优缺点分析
优点
- Work for a globally recognized hospitality brand with a strong culture and career development opportunities.
- Gain comprehensive HR experience across recruitment, benefits, training, and compliance in a dynamic environment.
- Exposure to luxury hotel operations and international standards, enhancing your professional profile.
- Access to Marriott's extensive training resources and potential for internal mobility.
- High responsibility for compliance and legal matters, requiring meticulous attention to detail.
- Must handle employee relations issues and conflict resolution, which can be emotionally demanding.
- Work in a 24/7 hospitality environment, may require flexibility and occasional extended hours.
- This role is ideal for an HR professional with a few years of experience who enjoys a hands-on, operational role in a prestigious hospitality setting, and is passionate about employee engagement and development.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Director of Human Resources or Multi-Property Director of HR within Marriott.
- Opportunity to specialize in areas like talent management, compensation, or labor relations.
- Potential to move into regional or corporate HR roles across Marriott International's portfolio.
- Manage the full recruitment cycle including sourcing, interviewing, and hiring for various positions within the hotel.
- Administer employee benefits programs, handle unemployment claims, and ensure compliance with labor laws.
- Coordinate employee training and development initiatives, including new hire orientation and ongoing skill-building programs.
- Maintain positive employee relations through open communication, conflict resolution, and enforcement of company policies.
- Strong knowledge of HR best practices, local labor laws, and compliance requirements.
- Excellent interpersonal and communication skills to interact with employees at all levels.
- Experience in recruitment, employee relations, and training program coordination.
- Ability to manage multiple tasks and prioritize in a fast-paced hotel environment.
申请策略
- Research Marriott's culture and values, and tailor your application to show alignment with their emphasis on associate well-being.
- Prepare specific examples of how you improved employee satisfaction or streamlined HR processes in previous roles.
- Emphasize experience in recruitment, employee relations, and training coordination with quantifiable achievements.
- Highlight knowledge of local labor laws and compliance, especially any experience with unemployment claims or workers compensation.
- Showcase your ability to work in a fast-paced, customer-service oriented environment, ideally with hospitality background.
- Mention any experience with HR systems (e.g., HRIS, ATS) and strong organizational skills.
- If not already, obtain HR certification such as SHRM-CP or PHR to demonstrate professional commitment.
- Strengthen knowledge of Hong Kong employment legislation and practices.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your answers for behavioral questions.
- Demonstrate your knowledge of HR best practices and legal requirements by referencing specific policies or laws.
- Show empathy and a problem-solving mindset, emphasizing communication and collaboration.
- How do you handle a situation where an employee files a complaint about their manager?
- Describe your experience with unemployment claims or workers compensation processes.
- How would you design an effective new hire orientation program for a hotel?
- Tell us about a time you had to ensure compliance with a complex regulation.
- How do you balance the needs of employees with the business objectives of the hotel?
职位点评
71
综合评分
Stable hotel HR role with strong training and growth potential, moderate compensation, and standard on-site work.
更适合这类人
This role suits candidates who prioritize career growth and skill development in a prestigious hotel brand, and who are comfortable with on-site work and moderate work-life flexibility.
表现最好
成长发展
相对薄弱
工作生活
薪资福利75
成长发展80
工作生活60
使命价值70
薪资福利
75中等
The role offers a competitive salary for the Hong Kong market, plus benefits typical of a global hotel chain (e.g., medical insurance, hotel discounts). However, the exact compensation package is not fully detailed.
薪资信号未披露（AI估算：25K-42K/月）
成长发展
80较高
The role provides extensive training and development opportunities, both through Marriott's programs and on-the-job learning. There is clear potential for career growth within the company.
技术前沿非技术岗（不适用）
成长机会training and development、cross-trained、on the job training、new hire orientation program、career with Marriott Hotels
业务类型ambiguous
工作生活
60中等
The role is on-site at a hotel in Hong Kong, which may involve shift work or occasional overtime. While Marriott promotes a positive work environment, the hospitality industry can be demanding.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
70中等
Working for Marriott, a leading hospitality brand, provides a sense of purpose in delivering exceptional guest experiences. The role supports employee well-being and company culture, contributing to positive social impact.
行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号equal opportunity employer、wonderful hospitality
创新程度稳健跟随主流
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