万豪
Mgr-Human Resources II
Mgr-Human Resources II
发布于 大约 2 个月前中层管理(经理/总监)
1 Harbour Road Wan chai, Hong Kong, Hong Kong Island, HK
中级经验
全职员工
仅现场办公
高中/中专
人力资源与培训
Compliance
Conflict Resolution
Employee Relations
Hr Operations
Recruitment
Union (If Applicable)
AI 估算 · 28k–45k
Based on market rates for HR Manager roles in Hong Kong's hospitality industry.
职位详情
关于这个职位
As a Human Resources Manager at Marriott, you will lead HR operations for a property, overseeing recruitment, benefits, employee relations, and compliance. You will manage the HR team and ensure alignment with business goals and legal standards.
最低要求
High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
工作职责
Managing Recruitment and Hiring Process**
Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
Establishes and maintains contact with external recruitment sources.
Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
Oversees/monitors candidate identification and selection process.
Provides subject matter expertise to property managers regarding selection procedures.
Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits**
Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
Prepares, audits and distributes unemployment claim activity reports to property management.
Attends unemployment hearings and ensures property is properly represented.
Ensures that department has the available resources on hand to administer employee.
Managing Employee Development**
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees are cross-trained to support successful daily operations.
Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
Ensures attendance by all new hires and participation of the leadership team in training programs
Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
Maintaining Employee Relations**
Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
Partners with Loss Prevention to conduct employee accident investigations, as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices**
Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
Ensures medical records are maintained in a separate, secure and confidential medical file.
Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
Communicates property rules and regulations via the employee handbook.
Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
AI 洞察
优缺点分析
优点
- Work with a globally recognized hospitality brand, enhancing your resume.
- Exposure to comprehensive HR operations in a dynamic hotel environment.
- Opportunity to develop skills in employee relations, compliance, and training.
- Potential for career advancement within Marriott's extensive network.
- High-stress environment handling employee complaints, investigations, and compliance issues.
- May require working irregular hours to support hotel operations (e.g., weekends or evenings).
- Need to stay updated with changing labor laws and company policies.
- This role is ideal for HR professionals with operational experience who thrive in a fast-paced service industry and enjoy managing both strategic and administrative tasks.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Director of Human Resources or Multi-Property HR Director within Marriott.
- Gain expertise in strategic HR, labor relations, and organizational development.
- Expand into corporate HR roles at regional or global levels.
- Manage end-to-end recruitment for property-level positions, including sourcing, interviewing, and selection.
- Administer employee benefits, handle unemployment claims, and ensure compliance with labor laws.
- Coordinate employee development programs, including new hire orientation and cross-training.
- Maintain positive employee relations by addressing concerns, conducting investigations, and enforcing policies.
- Strong knowledge of HR practices, including recruitment, compensation, and employee relations.
- Ability to interpret and ensure compliance with local labor laws and regulations.
- Excellent communication and interpersonal skills to build trust with employees and management.
- Organizational skills to manage multiple priorities and HR documentation accurately.
申请策略
- Tailor your resume to reflect the specific responsibilities listed in the job description.
- Prepare examples of how you improved HR processes or resolved complex employee issues.
- Emphasize hands-on experience in recruitment, employee relations, and compliance.
- Quantify achievements such as number of hires, reduction in claims, or training completion rates.
- Highlight knowledge of local labor laws and any experience with union relations (if applicable).
- Include any certifications like SHRM-CP or PHR.
- Familiarize yourself with Marriott's HR systems and policies (research online).
- Strengthen conflict resolution and investigation skills through online courses.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Demonstrate knowledge of local regulations and company policies.
- Highlight your ability to remain objective and calm under pressure.
- How do you handle a highly emotional employee complaint or grievance?
- Describe your experience with conducting an internal investigation.
- How do you ensure compliance with labor laws while balancing business needs?
- Tell me about a time you improved an HR process (e.g., recruitment or orientation).
- How would you manage a high volume of seasonal hiring?
职位点评
59
综合评分
Stable hotel HR manager role in Hong Kong with reasonable development opportunities but demanding hours.
更适合这类人
This role best suits a career-focused HR professional who values skill growth and stability over work-life balance.
表现最好
成长发展
相对薄弱
工作生活
薪资福利65
成长发展70
工作生活40
使命价值60
薪资福利
65中等
Salary is competitive but not disclosed; benefits are standard for hospitality industry. Hong Kong cost of living is high, limiting overall satisfaction.
薪资信号未披露（AI估算：28K-45K/月）
成长发展
70中等
Offers on-the-job training and career progression within Marriott, but no explicit advanced training or mentorship mentioned.
技术前沿非技术岗（不适用）
成长机会cross-training、on the job training tools、orientation program
业务类型cost_center
工作生活
40较低
On-site work in Hong Kong, likely long hours and irregular schedules common in hospitality. No WLB signals in JD.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
Hospitality industry is stable but not high-growth; role contributes to employee experience but social impact is moderate.
行业发展稳定成熟行业
社会影响中性/一般
使命信号make the most of a free evening、spirit of the neighborhood
创新程度稳健跟随主流
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