万豪
Server
Server
发布于 大约 11 小时前普通员工/个人贡献者
International Commerce Centre, Hong Kong, Kowloon, HK
初级经验
全职员工
仅现场办公
高中/中专
客户服务
团队合作
沟通能力
时间管理
安全培训
餐饮服务
体力劳动
Micros系统
AI 估算 · 14k–18k
香港酒店服务业初级岗位薪资中等，约1.4-1.8万人民币，提供稳定工作环境和职业培训。
职位详情
关于这个职位
作为万豪酒店（香港丽思卡尔顿）的服务员，您将负责为宾客提供优质的餐饮服务，包括上菜、酒水服务、摆台、处理点单和付款等
您需要确保用餐环境整洁，并与厨房团队紧密协作，满足宾客的特殊需求
这是一个适合有服务行业经验、善于沟通的求职者的入门级岗位
最低要求
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
工作职责
Serve food courses and alcoholic beverages to guests.
Set tables according to type of event and service standards.
Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transaction in MICROS system at time of order.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
AI 洞察
优缺点分析
优点
- 加入国际知名奢华酒店品牌，接受标准化培训和职业发展机会
- 接触高端客户，提升服务意识和沟通能力，积累宝贵的行业经验
- 团队氛围积极，注重员工认可和职业成长
- 节假日和周末可能需要轮班，工作时间不固定
- 面对客人投诉或繁忙时段需保持冷静和高效，抗压能力强
- 适合热爱服务行业、善于沟通、有耐心和责任心，且希望在国际酒店集团长期发展的求职者
缺点 / 挑战
- 工作需要长时间站立和体力劳动，对身体素质要求较高
角色解读
- 从初级服务员晋升为资深服务员或领班，负责监督服务和培训新员工
- 有机会转岗至餐饮部其他岗位（如宴会服务、酒吧管理）或晋升为主管
- 通过内部培训与丽思卡尔顿职业发展通道，可向酒店管理方向发展
- 为宾客提供餐饮服务，包括上菜、酒水服务、摆台和清理餐桌
- 根据宾客需求推荐菜品，记录点单并与厨房沟通特殊要求
- 使用MICROS系统处理订单和付款，确保账目准确
- 维护工作区域的整洁，完成每日开闭店任务
- 至少1年相关服务经验，熟悉餐饮服务流程
- 优秀的沟通和人际交往能力，能够用清晰专业的语言与宾客和同事交流
- 良好的体力，能够长时间站立、弯腰、搬运重物（不超过25磅）
- 注重细节，能同时处理多项任务并保持高效
申请策略
- 在面试中展示专业形象和积极态度，强调对提供优质服务的热情
- 准备具体例子说明如何解决客人问题或与团队协作达成目标
- 突出至少1年的餐饮或客户服务经验，具体说明在什么类型餐厅或酒店工作
- 强调语言能力（尤其是英语和粤语）和团队合作经历
- 提及任何相关证书（如食品安全、酒水知识）或获奖
- 提前了解丽思卡尔顿的“黄金标准”和服务文化，展现对品牌的热情
- 练习基本酒水知识、餐桌礼仪和应对棘手客人的技巧
面试指南
- 使用STAR方法（情境-任务-行动-结果）回答问题，强调沟通、主动性和解决问题能力
- 展现对品牌价值观的理解，将个人经历与公司服务理念相结合
- How would you handle a guest who is unhappy with their meal?
- Can you describe a time you worked as part of a team to serve a large group?
- How do you prioritize tasks during a busy service period?
- Why do you want to work at the Ritz-Carlton specifically?
- What do you know about the Gold Standards of Ritz-Carlton?
- 研究丽思卡尔顿的品牌故事和黄金标准（如信条、服务准则、员工承诺）
匹配度报告
50
综合匹配度
国际五星级酒店初级服务岗，薪资稳定，提供培训，但需现场轮班且体力要求较高。
适合人群
适合以稳定薪资和职业培训为首要动机，接受轮班和体力要求的求职者。
最强匹配
薪资福利匹配
最弱匹配
工作生活匹配
薪资福利60
成长发展50
工作生活40
使命价值50
薪资福利匹配
60中等
薪资处于香港服务行业平均水平，但万豪国际提供完善的福利保障（如医疗保险、员工餐、培训机会），但JD未明确列出具体福利。
薪资信号未披露（AI估算：14K-18K/月）
成长发展匹配
50较低
岗位提供安全培训与品牌标准学习，但晋升路径不够明确，且非技术岗，成长空间依赖个人表现。
技术前沿非技术岗（不适用）
成长机会safety training、certifications
业务类型cost_center
工作生活匹配
40较低
工作地点为香港核心地段，但需现场办公，可能涉及轮班和节假日工作，缺乏远程灵活性。
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值匹配
50较低
酒店行业属于成熟稳定行业，社会影响力中性，职位使命强调宾客满意度，但创新性较低。
行业发展稳定成熟行业
社会影响中性/一般
使命信号welcome and acknowledge guests、ensure satisfaction
创新程度稳健跟随主流
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