万豪
F&B Service Expert
F&B Service Expert
发布于 大约 2 个月前普通员工/个人贡献者
International Commerce Centre, Hong Kong, Kowloon, HK
初级经验
全职员工
仅现场办公
高中/中专
餐饮服务
体力劳动
团队合作
多任务处理
客户服务
服务意识
沟通能力
酒店业
餐饮服务
AI 估算 · 20k–30k
香港酒店餐饮服务员入门岗位，薪资中等，约2-3万港币/月，提供行业训练和晋升机会。
职位详情
关于这个职位
As a Food & Beverage Service Expert at Marriott International in Hong Kong, you will create memorable dining experiences for guests by setting tables, serving food and beverages, and ensuring a clean and welcoming environment. This role is perfect for individuals with less than a year of experience who are passionate about hospitality and enjoy working in a fast-paced team setting.
最低要求
High school diploma or G.E.D. equivalent. Less than 1 year related work experience. No supervisory experience. None license.
工作职责
Setting tables; communicating with the kitchen; interacting and serving guests; cleaning work areas and supplies; managing the menu (read and visually verify information); moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping; standing, sitting, or walking for an extended time; moving over sloping, uneven, or slippery surfaces; following company policies and procedures; upholding quality standards; ensuring professional uniform and appearance.
AI 洞察
优缺点分析
优点
- Entry-level role with no prior experience required, offering a foot in the door to the hospitality industry.
- Hands-on training and exposure to luxury service standards at a renowned global brand.
- Opportunities for career advancement within Marriott's extensive network of hotels.
- Dynamic work environment with daily interaction with diverse guests and team members.
- Physically demanding job requiring standing, lifting, and moving for entire shifts.
- May involve working evenings, weekends, and holidays as per hotel operations.
- Fast-paced environment that requires multitasking and handling stressful situations during peak hours.
- This role is ideal for individuals new to hospitality who enjoy serving others, have a positive attitude, and are willing to learn on the job. It suits those who thrive in an active, team-oriented setting.
缺点 / 挑战
暂无明显挑战项
角色解读
- Start as a service expert and advance to supervisory roles like shift leader or restaurant supervisor with experience.
- Develop expertise in fine dining, beverage knowledge, or event coordination for specialized positions.
- Opportunities to transfer within Marriott's global portfolio to other hotels or departments.
- Set up tables, serve food and beverages, and ensure guests have an enjoyable dining experience.
- Communicate with kitchen staff to coordinate orders and special requests.
- Maintain cleanliness of work areas and supplies, and assist with side duties as needed.
- Adhere to company policies and quality standards while providing professional service.
- Strong customer service orientation and interpersonal skills.
- Ability to stand, walk, and move for extended periods and lift up to 25 lbs (50 lbs with assistance).
- Basic reading and communication skills to verify menu information and interact with guests.
- Attention to detail and ability to work in a fast-paced environment.
申请策略
- Tailor your resume to highlight service-oriented achievements and reliability.
- During the interview, demonstrate a positive attitude, flexibility, and willingness to work various shifts.
- Emphasize any previous customer service, food service, or volunteer experience.
- Highlight teamwork and communication skills with specific examples.
- Include any relevant certifications (e.g., food safety) or language abilities.
- Show enthusiasm for hospitality and eagerness to learn.
- Practice basic English or Cantonese communication for guest interactions.
- Learn about wine, cocktails, or fine dining etiquette to stand out.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- For service scenarios, focus on empathy, active listening, and problem-solving.
- Show alignment with Marriott's values of putting people first and pursuing excellence.
- How do you handle a difficult or dissatisfied guest?
- Describe a time you worked as part of a team to achieve a goal.
- How would you prioritize tasks during a busy dinner rush?
- Why do you want to work in hospitality, and specifically for Marriott?
- What does 'exceptional service' mean to you?
职位点评
54
综合评分
香港豪华酒店入门级服务岗位，提供培训与晋升，但排班灵活度低且体力要求高。
更适合这类人
This position is best suited for candidates motivated by entry-level career development in hospitality, who can accept a physically active and schedule-inflexible role.
表现最好
成长发展
相对薄弱
工作生活
薪资福利60
成长发展65
工作生活40
使命价值50
薪资福利
60中等
The role offers a competitive starting salary in Hong Kong's hospitality market, but benefits beyond basic pay are not mentioned in the JD. Stability comes from working for a large, established hotel chain.
薪资信号未披露（AI估算：20K-30K/月）
成长发展
65中等
The job provides on-the-job training and a clear path to supervisory roles within Marriott, but the JD does not explicitly mention formal growth programs. The work involves mainstream hospitality techniques rather than cutting-edge innovation.
技术前沿传统/成熟技术
业务类型ambiguous
工作生活
40较低
The role is strictly on-site with no flexibility, and the hotel setting in Hong Kong likely involves irregular hours including evenings and weekends. Physical demands are high.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
50较低
Hospitality contributes positively to guest experiences, but the role's direct social impact is limited. The industry is mature and stable, with no strong mission signals in the JD.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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