万豪
Sales Coordinator
Sales Coordinator
发布于 大约 11 小时前普通员工/个人贡献者
167 Connaught Road West, Hong Kong, Hong Kong Island, HK
初级经验
全职员工
仅现场办公
高中/中专
English
Microsoft Office
Customer Service
Communication Skills
AI 估算 · 13k–18k
Based on industry standards for Sales Coordinator in Hong Kong, entry-level position with language requirements.
职位详情
关于这个职位
这个职位是万豪国际旗下万怡酒店的销售协调员，主要负责支持销售与市场部门的日常行政工作，包括文件管理、合同准备、客户沟通等
你需要协助提升品牌形象，通过销售技巧最大化收入，同时维护客户忠诚度
要求流利使用英语、粤语和普通话，并持有香港工作许可
最低要求
High school diploma or G.E.D. equivalent. At least 1 year of related work experience. Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST. Must hold valid work permit for working in Hong Kong.
工作职责
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
AI 洞察
优缺点分析
优点
- Gain exposure to the global hospitality industry with a renowned brand like Marriott.
- Develop valuable sales and customer service skills in a supportive team environment.
- Opportunity to use multiple languages, enhancing communication versatility.
- Benefit from Marriott's comprehensive training programs and career development resources.
- Work may involve repetitive administrative tasks and high volume of phone/email communication.
- Must be adaptable to irregular hours (weekends/holidays) typical in hospitality.
- Competition for promotion may be intense due to many sales support staff.
- This role is ideal for individuals who enjoy customer interaction, are detail-oriented, and want to start a career in hotel sales with a global leader.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Sales Manager or Event Manager with proven sales performance and experience.
- Develop expertise in hotel operations and revenue management, moving to roles like Revenue Analyst.
- Leverage multilingual skills to advance in international hotel chains or corporate sales.
- Provide administrative support to the Sales & Marketing team, including document preparation, filing, and data entry.
- Prepare sales documents like proposals, contracts, and banquet event orders throughout the sales cycle.
- Communicate with clients via phone and email to answer inquiries and ensure guest satisfaction.
- Maintain brand image and generate revenue by applying sales techniques while fostering guest loyalty.
- Excellent communication skills in English, Cantonese, and Mandarin (both spoken and written).
- Proficiency in office software (Microsoft Office) and sales-related systems.
- Strong organizational skills and attention to detail for document preparation and data verification.
- Ability to work in a fast-paced hospitality environment and handle multiple tasks.
申请策略
- Research Marriott's Courtyard brand and highlight how your personal values align with their guest-first philosophy.
- Tailor your cover letter to mention your passion for hospitality and ability to handle multitasking in a busy hotel environment.
- Emphasize customer service experience and any sales support or administrative roles, especially in hospitality.
- Highlight language proficiency: explicitly list English, Cantonese, and Mandarin with fluency levels.
- Showcase any use of CRM software or sales tools (e.g., Salesforce, Opera).
- Include examples of teamwork and proactive problem-solving in previous jobs.
- If not yet proficient, practice business communication in all three languages (English, Cantonese, Mandarin).
- Familiarize yourself with hotel property management systems (e.g., Opera) and sales software.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions to provide concrete examples.
- For language questions, be honest about your proficiency and provide instances of using each language professionally.
- For sales strategy questions, focus on listening to guest needs and offering tailored solutions while maximizing revenue.
- How do you handle multiple tasks and prioritize under pressure?
- Can you describe a time you resolved a difficult customer complaint?
- How fluent are you in Cantonese and Mandarin? Can you switch between languages quickly?
- What strategies would you use to upsell hotel services to guests?
- Why are you interested in working for Marriott and the Courtyard brand?
匹配度报告
51
综合匹配度
Entry-level sales support role in hotel industry, market-standard pay, on-site work, limited flexibility, but good brand exposure.
适合人群
Best for candidates who prioritize a stable entry-level role with a prestigious brand and have moderate expectations for work-life balance.
最强匹配
薪资福利匹配
最弱匹配
工作生活匹配
薪资福利60
成长发展55
工作生活40
使命价值50
薪资福利匹配
60中等
The salary is at market level for an entry-level position in Hong Kong, with no explicit benefits mentioned in the JD. Financial stability is moderate but not a highlight.
薪资信号未披露（AI估算：13K-18K/月）
成长发展匹配
55较低
The role offers basic skill development in sales and customer service, with some growth potential within Marriott's brand family, but the JD does not specify training or clear promotion path.
技术前沿非技术岗（不适用）
业务类型ambiguous
工作生活匹配
40较低
The position is on-site with no flexible work arrangements mentioned. The location in Hong Kong's central district may be convenient, but hospitality often requires non-standard hours.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值匹配
50较低
The role contributes to guest satisfaction and brand growth, but the social impact is limited. The industry is stable with moderate innovation.
行业发展稳定成熟行业
社会影响中性/一般
使命信号be your best self、belong to an amazing global team、become the best version of you
创新程度稳健跟随主流
Watch Jobs